Additionally, this terrible hack, modifying the Plex Media Server so that it does not use “nokey”, immediately resolves the issue and causes it to generate video preview thumbnail files correctly.
My point is that this is behavior Plex can address. (I’m not suggesting that’s the correct way to do so.)
I would understand if Plex chooses not to address this. I’m sure it’s not the most important thing in the queue. You might talk to the users in the other thread about how much it’s affecting them.
In my experience, there’s always Too Much Work for any development team, and the challenge is prioritizing which backlog items (features and defects) to work on. We didn’t put things on the queue if we were NEVER going to address them, but otherwise we did.
I’m frustrated to feel like I’ve been “deflected”:
- The ripping must have been wrong
- Just re-encode it, that fixes everything
- It’s an ffmpeg problem
- There’s nothing Plex can do
I’m sympathetic with #1 and #2; the same questions come up over and over again and that’s annoying. I would go mad asking people to share their file names and logs. I’m impressed y’all do it. I think we mostly got past that, eventually.
And there’s so much angry negative “Plex is dumb” ■■■■ on the forums lately. “Plex doesn’t do anything that matters” and “Plex doesn’t listen to what we want” and “Plex suxxx”. It makes me sad to see it - the amount of vitriol. It must be exhausting. Again, my compliments.
That said, #3 and #4 are frustrating. Your responses to us were a real let-down.
Plex is a commercial product that incorporates an open-source application (FFmpeg). If Ford sells a car with exploding airbags, Ford resolves the issue, not Takata. When the space shuttle blew up, we blamed NASA, not Morton-Thiokol. (Edit: ugh, I sound … I dunno. Sorry.)
(Yes, Plex is as important as Ford and NASA.)
I felt like you were saying the issue wasn’t that important, AND that it was somebody else’s problem, AND that Plex couldn’t do anything about it.
Just hearing “Oh hey, that looks like an issue, I’ll open something internally about it. Unless it becomes more common I can’t promise that it will receive time & attention.” I would have been 80% satisfied.
Anyway, I started venting. TYVM for your time.
