Videos infinite load in photos library

Server Version#: 1.25.3.5409-6000
Player Version#: 8.29.0.30433

Hi guys,

I have a “photos” library on my PMS containing photos & videos.

Videos are fully working when I play them on my smart TV Plex app or on my computer.
On the other hand, it’s not working properly on mobile plex app or box like Xiaomi mi box S that are based on Android.
I see the video file and when I play it, loader will show up forever and sound will start playing while image is frozen.

I tried to move 1 video to another library (“movies”, “tv shows” or “other videos”) and everytime i was able to play it properly which means that the problem comes from the “photos” library.

Do you have any idea what i need to do to fix this ?

I’m having the same issue with my Nvidia Shield pro, all videos load forever and the video never plays
although you can hear the audio.

Good to know i’m not the only one experiencing this issue.
Let’s wait for others to reply…

I just found others talking about this issue here: topic

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