Videos infinite load in photos library

Plex Players Mobile Devices
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1

Server Version#: 1.25.3.5409-6000
Player Version#: 8.29.0.30433

Hi guys,

I have a “photos” library on my PMS containing photos & videos.

Videos are fully working when I play them on my smart TV Plex app or on my computer.
On the other hand, it’s not working properly on mobile plex app or box like Xiaomi mi box S that are based on Android.
I see the video file and when I play it, loader will show up forever and sound will start playing while image is frozen.

I tried to move 1 video to another library (“movies”, “tv shows” or “other videos”) and everytime i was able to play it properly which means that the problem comes from the “photos” library.

Do you have any idea what i need to do to fix this ?

2

I’m having the same issue with my Nvidia Shield pro, all videos load forever and the video never plays
although you can hear the audio.

3

Good to know i’m not the only one experiencing this issue.
Let’s wait for others to reply…

4

I just found others talking about this issue here: topic

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