WD My Cloud Pro PR4100/PR2100 - How well do they perform as PMS?

Plex Media Server NAS & Devices
62

@carnagerover said:

@aaplfan said:
Update notifications have been showing up regular now through the web interface with a bright orange stripe noting a new version is available with a direct link to download the update file.

@craigriches@gmail.com said:
Do both the PR2100 and PR4100 have an accessible update for the Plex Media Server now (both Plex Pass and Public versions?). I was reading that owners of these models were not finding either model listed when wanting to download the updates.

What version is it up to now? I have had my PR4100 switched off for a good while now?

Im running 1.2.6.2975

63

Hey guys. There was a error and version 1.2.6 was accidentally released for the PR2100 and PR4100 through the WD App Store. 1.2.6 does not allow for transcoding. Please check the App store again and you should be able to downgrade back to the previous working version 1.1.4.

64

@MovieFan.Plex said:
Hey guys. There was a error and version 1.2.6 was accidentally released for the PR2100 and PR4100 through the WD App Store. 1.2.6 does not allow for transcoding. Please check the App store again and you should be able to downgrade back to the previous working version 1.1.4.

It sounds like a joke :frowning:
There is no any WD App store, updates come thru the plex server. Could you give us a link to the WD App Store please? And is it a official announcement? Do You think all the PR2100, PR4100 owner will read this, what about the people who don’t visit this forum ever? Not only version 1.2.6. but 1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5 were released since version 1.1.4 What about them?

65

Mine transcodes just fine

66

@aaplfan said:

@carnagerover said:

@aaplfan said:
Update notifications have been showing up regular now through the web interface with a bright orange stripe noting a new version is available with a direct link to download the update file.

@craigriches@gmail.com said:
Do both the PR2100 and PR4100 have an accessible update for the Plex Media Server now (both Plex Pass and Public versions?). I was reading that owners of these models were not finding either model listed when wanting to download the updates.

What version is it up to now? I have had my PR4100 switched off for a good while now?

Im running 1.2.6.2975

I checked mine at it says;

Version 1.1.4.2757

I have no prompt to upgrade to a newer version, have you set the server to use the plex pass version or standard?

Thanks

67

@carnagerover said:

@aaplfan said:

@carnagerover said:

@aaplfan said:
Update notifications have been showing up regular now through the web interface with a bright orange stripe noting a new version is available with a direct link to download the update file.

@craigriches@gmail.com said:
Do both the PR2100 and PR4100 have an accessible update for the Plex Media Server now (both Plex Pass and Public versions?). I was reading that owners of these models were not finding either model listed when wanting to download the updates.

What version is it up to now? I have had my PR4100 switched off for a good while now?

Im running 1.2.6.2975

I checked mine at it says;

Version 1.1.4.2757

I have no prompt to upgrade to a newer version, have you set the server to use the plex pass version or standard?

Thanks

Plex pass version I feel like the updates started showing as soon as we hit 1.2 and on been quite a few updates since 1.1.4

68

@aaplfan said:

@carnagerover said:

@aaplfan said:

@carnagerover said:

@aaplfan said:
Update notifications have been showing up regular now through the web interface with a bright orange stripe noting a new version is available with a direct link to download the update file.

@craigriches@gmail.com said:
Do both the PR2100 and PR4100 have an accessible update for the Plex Media Server now (both Plex Pass and Public versions?). I was reading that owners of these models were not finding either model listed when wanting to download the updates.

What version is it up to now? I have had my PR4100 switched off for a good while now?

Im running 1.2.6.2975

I checked mine at it says;

Version 1.1.4.2757

I have no prompt to upgrade to a newer version, have you set the server to use the plex pass version or standard?

Thanks

Plex pass version I feel like the updates started showing as soon as we hit 1.2 and on been quite a few updates since 1.1.4

I changed mine to Plex Pass version but it doesn’t show an update for me :frowning:

69

Currently Version 1.2.4.2949 for me. There was a 1.2.5 version for a day or two but like mentioned above has been rolled back now.

70

@Steelyglint said:
Currently Version 1.2.4.2949 for me. There was a 1.2.5 version for a day or two but like mentioned above has been rolled back now.

Managed to update, used Firefox instead of chrome and the orange bar turned up.

71

@aaplfan said:
Mine transcodes just fine
Sorry. I meant hardware transcoding. If you try to transcode a high bitrate H264 video, you’ll notice the device struggling compared to when the hardware transcoding is enabled where it will fly. So you basically get the same performance as other WD devices and don’t benefit from the hardware transcoding ability.

Please note that Plex Web was incorrectly providing PMS updates. All the updates since the version from the WD App Store have had the hardware transcoding disabled. If you’ve noticed performance issues recently, this is why. To re-enable the hardware transcoding you will need to uninstall the current version and reinstall from the WD App Store. We are only becoming aware of this situation now. Steps are being taken to avoid this mess in the future. i.e. You will not get any more PMS update messages until the hardware transcoding feature is re-enabled and a release made available through the WD App Store.

@gerozsolt said:
There is no any WD App store, updates come thru the plex server. Could you give us a link to the WD App Store please? And is it a official announcement? Do You think all the PR2100, PR4100 owner will read this, what about the people who don’t visit this forum ever? Not only version 1.2.6. but 1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5 were released since version 1.1.4 What about them?
The WD App Store is built into the device. You get it when you browse to the device’s IP. Here is some info on how to install PMS through the WD App Store. My Cloud OS 3: Install Plex App on Firmware 2.21.126 or Lower

I am not sure how non-forum members will be addressed, that is above my pay-grade. As mentioned above, we just recently became aware of this situation.

72

What kind of time frame we looking at on getting the hardware issue resolved ?

@MovieFan.Plex said:

@aaplfan said:
Mine transcodes just fine
Sorry. I meant hardware transcoding. If you try to transcode a high bitrate H264 video, you’ll notice the device struggling compared to when the hardware transcoding is enabled where it will fly. So you basically get the same performance as other WD devices and don’t benefit from the hardware transcoding ability.

Please note that Plex Web was incorrectly providing PMS updates. All the updates since the version from the WD App Store have had the hardware transcoding disabled. If you’ve noticed performance issues recently, this is why. To re-enable the hardware transcoding you will need to uninstall the current version and reinstall from the WD App Store. We are only becoming aware of this situation now. Steps are being taken to avoid this mess in the future. i.e. You will not get any more PMS update messages until the hardware transcoding feature is re-enabled and a release made available through the WD App Store.

@gerozsolt said:
There is no any WD App store, updates come thru the plex server. Could you give us a link to the WD App Store please? And is it a official announcement? Do You think all the PR2100, PR4100 owner will read this, what about the people who don’t visit this forum ever? Not only version 1.2.6. but 1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5 were released since version 1.1.4 What about them?
The WD App Store is built into the device. You get it when you browse to the device’s IP. Here is some info on how to install PMS through the WD App Store. My Cloud OS 3: Install Plex App on Firmware 2.21.126 or Lower

I am not sure how non-forum members will be addressed, that is above my pay-grade. As mentioned above, we just recently became aware of this situation.

73

I don’t have a time frame, but the devs are actively working on it.

74

Doesn’t look like I can downgrade through the app store. When I check the app store it doesn’t even list that Plex is an installable option probably cause it already installed. I still have the .bin files for the previous versions is 1142757-24ffd60.bin the one that I want ?

@MovieFan.Plex said:
Hey guys. There was a error and version 1.2.6 was accidentally released for the PR2100 and PR4100 through the WD App Store. 1.2.6 does not allow for transcoding. Please check the App store again and you should be able to downgrade back to the previous working version 1.1.4.

75

Thank you for the detailed answer.

@MovieFan.Plex said:

@aaplfan said:
Mine transcodes just fine
Sorry. I meant hardware transcoding. If you try to transcode a high bitrate H264 video, you’ll notice the device struggling compared to when the hardware transcoding is enabled where it will fly. So you basically get the same performance as other WD devices and don’t benefit from the hardware transcoding ability.

Please note that Plex Web was incorrectly providing PMS updates. All the updates since the version from the WD App Store have had the hardware transcoding disabled. If you’ve noticed performance issues recently, this is why. To re-enable the hardware transcoding you will need to uninstall the current version and reinstall from the WD App Store. We are only becoming aware of this situation now. Steps are being taken to avoid this mess in the future. i.e. You will not get any more PMS update messages until the hardware transcoding feature is re-enabled and a release made available through the WD App Store.

@gerozsolt said:
There is no any WD App store, updates come thru the plex server. Could you give us a link to the WD App Store please? And is it a official announcement? Do You think all the PR2100, PR4100 owner will read this, what about the people who don’t visit this forum ever? Not only version 1.2.6. but 1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5 were released since version 1.1.4 What about them?
The WD App Store is built into the device. You get it when you browse to the device’s IP. Here is some info on how to install PMS through the WD App Store. My Cloud OS 3: Install Plex App on Firmware 2.21.126 or Lower

I am not sure how non-forum members will be addressed, that is above my pay-grade. As mentioned above, we just recently became aware of this situation.

76

I’m glad I updated :frowning: should of known there wasn’t an update.

77

@aaplfan said:
Doesn’t look like I can downgrade through the app store. When I check the app store it doesn’t even list that Plex is an installable option probably cause it already installed. I still have the .bin files for the previous versions is 1142757-24ffd60.bin the one that I want ?
You need to uninstall PMS first, then reinstall. You cannot do a straight downgrade to an earlier version.

78

On mine I just pressed the plus button and pointed it at the older working bin file. It then asks if you want to re-install.

79

I rolled back to 1.1.4 but don’t really notice any difference. If there anyway to tell if its actually using hardware transcoding ??

@MovieFan.Plex said:

@aaplfan said:
Doesn’t look like I can downgrade through the app store. When I check the app store it doesn’t even list that Plex is an installable option probably cause it already installed. I still have the .bin files for the previous versions is 1142757-24ffd60.bin the one that I want ?
You need to uninstall PMS first, then reinstall. You cannot do a straight downgrade to an earlier version.

80

I believe 1.1.4 is also a build without hardware transcoding. To test, play a video that needs transcoding that is not H264. The PMS log should show the speed value as being fairly low. Then do the same for H264 (making sure it transcodes). If you get a similar score then it is not using hardware transcoding. With hardware, the speed should be a lot higher.

81

Any idea what was the last version number that does for sure do hardware transcoding ?

@MovieFan.Plex said:
I believe 1.1.4 is also a build without hardware transcoding. To test, play a video that needs transcoding that is not H264. The PMS log should show the speed value as being fairly low. Then do the same for H264 (making sure it transcodes). If you get a similar score then it is not using hardware transcoding. With hardware, the speed should be a lot higher.