Web App and other Apps no longer see server

Server Version#: 1.23.2.4656
Player Version#: 4.57.4

Server has been happily running for a year at original location on docker, with reverse proxy for remote access.

I have just moved house and trying to re-setup my server. New ISP is double NATing me - bleh.

I have unclaimed the server, de-authorised access all my devices, reclaimed my server. I can access my libraries through host-ip:32400/web with no issues.

However, I can’t access my libraries through the app (on local network) or via app.plex.tv, which gives this error:

app.plex.tv is unable to connect to "daisy" securely

Server → Settings → Network has Secure Connections set to preferred.

Did you get a new router from your new ISP?
Any weird settings that might block certain communication or device detection/discovery (could be certain ports being blocked for whatever reasons).
Edit: I take it the server and clients are still inside the same subnet? I’ve seen users run their docker in a separate subnet and configure Plex to recognize their standard network/subnet to be part of their LAN (if your new router created a new subnet, that might no longer match the configuration in Settings > [Server Name] > Network > LAN Networks)

For the time being… many clients allow specifying the local IP address of a server.

Yes I have a new router. What are the settings to look out for? I have moved from pfsense to the ISP-provided router. I have access to the router but I can’t replace it.

Server and clients are all on the same subnet. How can I specify a local IP in the Android client?

Solved.

Settings → Server Name → Network → Custom Server Access URLs

I added http://192.168.1.x:32400 to this setting and that seems to have fixed it.

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