Weekly review emails data leak

This is basically where I am, but I would go on to say that they need to:

  1. make these new features opt-in. This isn’t the first time they’ve released a new, disruptive feature and we had to figure out how to turn it off.
  2. Stop claiming it’s opt-in when it clearly isn’t. This is what has me feeling so disappointed in Plex. Their chronic poor judgment and apparent disregard for users’ privacy concerns, and, in this case, the blatant dishonesty in declaring that this feature is “opt-in” when it so clearly is not. For me, it really feels like this is approaching the last straw, perhaps because the violation of personal privacy in this instance is so blatantly egregious, and unacknowledged.
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I don’t think it can be understated how much a “sorry guys, we screwed up, we’re going to try and fix this” type of post from Plex would help assuage folks.

The admission of fault here is all that’s really needed to get back on the road to fixing things instead of just having a bunch of angry users and doubling down of “no really, it was opt-in, see!” type posts.

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EVEN IF someone has chosen to use the Watch Status feature to keep tabs on what I’ve watched, even if it’s in the cinema (as an alternative to Trakt, for example), it is NOT Plex’s role to take that and broadcast it to whomever the hell they feel like! THIS TIME it was “friends” that we supposedly gave them permission to tell, but NEXT time they could just as easily change their minds and publish it anywhere and to whomever they feel like.

“But what did you expect from Plex?”
Well, I expected that my PRIVATE MEDIA SERVER software that I have paid actual money for, would not summarily decide to start blasting me and my users’ watch habits across the internet like a damn sprinkler, for one thing.

The fundamental point is that this is a grievous invasion of privacy, at least in spirit if not by the letter, and the apologists in here trying to defend all this as a reasonable development are getting a bit tiresome tbf.

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We went from “We don’t collect information about which titles you watch” (which is what it says RIGHT now in Plex website) to “OK, we collect information about which titles you watch but we do not know how you watched them”.

At least in the EU, when a change like that is done in a contract or in the TOS the provider is obligated to let the user know in a proper manner and give enough time for the user to decide if he wants to continue using the service.

In my case, I was OK when they said they do not collect anything. I am even still OK right now with them collecting my data. But that’s not the problem, the issue is how it was done and how they continue lying about it. Plenty of people in the EU are sensitive to everything related to privacy, I am as well but not that much, I only ask to respect the laws.

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Another long, long time Plex user here.

After reading Plex’s response to this, it was obviously written by their legal team. “Before this your settings were X, then by accepting this form you updated them to Y”. I, like many other users who were trying to watch a show/movie, were prompted with a “what’s new in this release” dialogue that we blasted through because we were trying to get to our content.

What makes this whole situation real sleazy to me is Plex’s response to “you weren’t TECHNICALLY opted in, you selected it yourself.” – yes, because the “OPT-IN” option was the default if I just went past that screen. So they were relying on someone, IN THAT MOMENT to understand the impact of the feature and make a decision.

From a UX perspective, this was terrible and from a business standpoint it was, I reiterate, sleazy. When I sit down to watch Plex, it’s usually with my wife to watch a movie and they assumed from a UX standpoint I’d have to tell my wife “Hold on babe, I’ve got to read through this and understand what’s going on.”

At the end of the day, Plex will never admit any wrong doing to this, change how this operates, nor post a “we could have done better”, because it would be an admission of culpability – which could open up some very, very ugly doors for them.

The problem at this point, to a portion of their customers, is at best Plex is incompetent and at worst unscrupulous. Plex will never (for legal reasons) admit any wrongdoing or roll back the feature. So that leaves users like myself who have already made the investment (lifetime pass) to either just roll with it, or look elsewhere to other up-and-coming platforms like Jellyfin.

Just sad we’re here now…

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I’m sure everyone beleives you guys now…

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Sad to see everything remains the same.

I actively used Discover regularly, and I would quite like my watch history synced. But I have now disabled both those things, along with all the Plex provided services. Why? Because I cannot trust Plex to allow me control over my friends. I want 0 friends on Plex. But they already added a ton of friends once, and I have zero faith that they’ll never do it again.

I now can’t trust the use of any of Plex services because I can’t trust my friends list. One screen saying “Please confirm which of these people you’d like to be friends with” with two columns of checkboxes, one for server share and one for Friends, and I’d have had absolutely zero issue with all of this. (Except maybe the auto-opting in for the emails, but that wouldn’t have mattered as I’d have had no Friends.)

Plex prioritised their engagement numbers over my experience. That tells me all I need to know about Plex as a company now.

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I think you hit the nail on the head here. I think this is the crux of the matter.

Had they been more clear about the changes in that initial screen, this would not have been the betrayal that it is now.

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I’m not sure I care about opt-in or out as the crux if this issue. This is obvious enshitification either way.

I self host because I care about privacy and with the flood of cloud features Plex has forced out lately in a sad bid for increased profit they’ve now made me complicate in gathering data on my friends. This is inexcusable.

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bumping this topic is it can never end until an emergency fix is pushed to make all this opt-in an delete any and all data

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I can’t believe they thought this was a good idea. I haven’t used Plex much the last few years and I was considering ramping up my usage and rebuilding my library but now I realize they can’t really be trusted.

Definitely won’t be recommending it to anyone anymore.

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Well that was dumb Plex not only did you make it awkward for those I shared my library getting messages about what I watched this also exposed how you use our data.

Seems like the initial marketing for this app has changed gears almost as if you’re racking up users for piracy let alone personal data.

This is bad and I paid for the lifetime subscriptionbecause I believed in the app… :pensive_face:

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Sooooo I guess that’s it? Nothing will be done? I have a docker of jellyfin already there I just need to turn that on and this off, but the metadata is what’s killing me. A worthy effort I guess.

Plex is an awesome app for self hosting, and you self host so you have control.

Slowly Plex has removed control and moved it to cloud. Friends, passwords for local accounts (lol?), stats. Not to mention this garbage tv ■■■■ and worse UI that keeps coming. It’s slowly moving further and further away from the initial reasons I started using it.

We had a good run

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An apology or admission of fault is meaningless if it is not accompanied by a change in behavior. Unfortunately Plex has a history of this behavior - i.e., introducing major features that disrupt the user experience, AND compromise privacy, and they enable them without user knowledge or input.

I’ve been inactive here for a week or so, primarily because of my disappointment with Plex over this issue. I hate to be one of those “I’m going to the other guys” complainers, but my Emby server is getting back into shape.

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Well after waiting weeks and following this thread I feel I can give a thought out response. Yes this is piling on but Plex really screwed up. I never opted in for anything but my settings were absolutely set to share everything with friends, the default was not “private!”

A default setting is one where you do nothing and it sets to that option, not one where you have to find some effectively new hidden option or read through a new advertisement and catch that your settings are now going to be shared unless you carefully do the right things to avoid it.

This is a total fail on Plex’s part and a serious compromise of individuals privacy. I bought this as private server I run for my family, not as some form of social media that Plex has now decided will share my personal viewing habits to said family.

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I don’t believe that anymore, not one iota.

It is becoming obvious through Plex’s public presence and actions they are not making our data privacy the priority anymore. In fact I would assume now they seek to sell it like any other company does with their metrics and analytics.

I am not looking to jump ship but I am now forced to explore competitors just to be prepared should this type of behavior and decision making continue from Plex.

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Been catching up on this, really disappointing. I became a Plex and Plex pass user to host my own content, locally, and avoid precisely this kind of fiasco. No social media for years at this point. explanations reek… it seems clear they are tracking some data?? Instead of taking the time to research further and verify how my data is being used and sort thru the doublespeak of what Plex is doing, I’m out. I have already begun experimenting with jellyfin.
I spose at the end of the day Plex already got my money, and there is zero incentive for them to change. They got the growth/VC bug and there is nothing left to do but leave. I spose I was a Plex pass member long enough to get my money’s worth - and it gave me the self hosting bug which led me to open source self hosted, Linux etc so grateful for that at least. Posting here for the first and last time for closure.

Edit - I knew a half a year or so ago that something bad was coming, when I started seeing Plex ads on the bus stop benches all the street bums slept on. It was good while it lasted. It should have been a warning sign that the login was always thru Plex servers rather than mine - but I was new to all this and naive. The good thing could have kept going, Plex. But you don’t want my kind anymore, the poor tired fugitive from the digital onslaught of modern tech. But, you gave me a glimpse of what was possible, so thank you.

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Ah heck I’m not the person to post online but this has me waxing philosophic. So out comes the good whiskey. 2 things in the past year and half or so have profoundly affected my outlook on tech and how I relate to it: switching to linux from windows, and installed PMS as my first self-hosted server. Windows updated and rebooted my computer against my will and without my permission one too many times, and I realized me and the folks at Microsoft disagree on one fundamental thing, namely, who owns my computer. I thought I owned it and could do what I liked with it, Microsoft thought they owned it and could do what they liked with it. Note that like with much of the craziness in the world today, it’s not so much about the isolated events but rather the fundamental differences in values they represent. I’ve come to see that applies to every software as a service type business model. There is a fundamental disagreement on ownership between the parties involved. Additionally it seems like in the past 5 years or so, maybe more like ten years, the goals of software changed, slowly then all at once, from making life or work easier and letting the user do new, useful things to capturing as much of their attention as possible. It’s a simplification but a useful and true one I think. Individually it’s not a huge deal, but damn if I didn’t get tired of disabling the discover/streaming provider/tidal music/Live TV tabs on every new Plex client I set up (I always wondered why there was not a server wide “off” switch for this). But the more ubiquitous and advanced the tech has become, the more centralized and invasive it has become. Hence my disagreement with Microsoft.
Plex, along with Linux OS, gave me a taste of the alternative.
Technology has been a massive force for homogenization, centralization, control and monitoring. Yet despite the downward trajectory plex was clearly on when I started using it, it helped me connect with the positive potential of technology, it’s power to decentralize, return control to the individual, and be the wielder of the technology rather than merely the consumer of it. Yes, all these free and open source projects are fundamentally unsustainable by their very nature. Yes, setting up open source, self-hosted tech can be a massive PITA. I remember my first forays, reading reddit groups or github pages, practically pulling my hair out because everyone said “look at the logs” and I had no idea where the heck Linux was saving the logs for anything. I remember when I accidentally nuked my entire Home Assistant setup because I didn’t understand docker volume mapping (I had an unpleasant surprise when I restarted my container for the first time!) Yes, anything currently competing with Plex is not as polished, nor as plug n play. But, the competence I gain in manipulating my tools rather than being manipulated by them is worth it to me. Competence, in my mind, is freedom. Sure, I couldn’t program any of this myself, or build my own computer (I mean from raw materials), but I also can’t build a car from scratch - that doesn’t keep me from seeing where the “self driving car” trend is going and what that will do to man when we are no longer able to manipulate our own automobiles.
I started this journey with Plex, but they have a fundamentally different goal for “my” server (I suspect deep down at least at the executive level it is not really seen as “mine”) but the philosophic and practical differences are too apparent now. I expect my technology to help accomplish my goals, and if it’s a business, to make money doing so; Plex has their own goals for their technology, only tangentially related to mine. To be fair I think it was already this way when I started using it but I was too much the novice technologically and in my philosophy of technology to see it.
And to those defending Plex and their kind- is this the biggest deal in the world? No. But the line has to be drawn in the sand somewhere. I now have no idea what kind of data plex is keeping track of, nor do I care to find out, particularly. What matters to me now is the fundamental difference in values, not the perceived importance of any individual infraction.
God bless and good day!

Edit - after investigating further I did find the option to disable the discover/online media sources in the server, that’s on me for not noticing that before. It took wondering why my own media was buried under a dozen or so ads when I did a search (always had navigated directly to my content) to make me look into it.

But, I’d rather not be at the mercy of plexs goodwill when it comes to control over my own server, which to sum up my wall of text is what it seems the core issue is: Plex disagrees that it is in fact my server.

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Also worthwile to mention: in a lot of countries (GDPR for example) this behaviour is straight out ILLEGAL!!!

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True!
Unfortunately I live somewhere where it is legal, I guess?, and while I saw they do offer some marketing or data collection opt - outs for certain of the United States, my state is not one of them. Nothing says “we’re committed to your privacy” like doing the absolute bare minimum per jurisdiction (rather than applying the same or a higher standard across the board). And then there’s a blatant violation like this, across the board.

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