@corwin_x said:
@“MovieFan.Plex” , you have conveniently missed all the points in my post that you did not want or cannot answer, good job.
I will quote article on your own website:My Cloud Pro Series also gives you the most transcoding badassery yet. With the ability to transcode multiple (up to 4) simultaneous 1080p streams, your viewing experience will always be top-notch. And, the hardware accelerated video processor means video files will look awesome, even if you are far, far away or on a mobile device.
Does the above posted screenshots look “badass”, “awesome” or “top notch”?
Yes, those images are not very clear, but it’s hard to tell how bad it is without comparing to the original source. Your description only says a 10 Mbps stream from a 19 Mbps source. You’re already losing half the bitrate right there. And keep in mind that the bitrate reported for a file is typically the average for the file, not a constant so those images could have been from a time when the source bitrate was much lower, so the output will also be lower. Or it could be from a time when the original bitrate was huge, but Plex cuts off how high a bitrate it produces so it could have lost a lot more than 1/2.
The driver for hw transcoding, at least for what I was able to find, is supplied with plex install. If it is build by plex or 3rd party I do not know, and quite frankly, as a customer, I do not care. File name is i965_drv_video.so if you want to check that.
Transcoder is, again, provided as a part of plex package. From what I have been able to piece together, it is ffmpeg transcoder modified by Plex to better suit your purposes.
Yes, there is a driver that is included with Plex that we built, but it is based on code provided by WD to access their hardware. The code is only incorporated so Plex can use it, we can’t make it do magic.
As for the intel graphics driver and kernel, I am not enough linux savvy to dispute your statement, but that bring us to square one - if you were not sure how device will handle transcoding, you should not have advertised it as the best goddamn thing since sliced bread for Plex transcoding purposes.
So that bring me back to the last question of my previous post - if I create RMA with WD and they refuse to refund 687 EUR this piece cost me, can I count on you to get my money back as the product is “not as advertised” by Plex?
I can’t answer this as I don’t handle the marketing. If you want to reach someone at Plex that might be able to provide an answer, use our contacts page at https://www.plex.tv/contact/.
Edit: scratch that part about butting off the high end bitrates. I’m not sure if that happens with hardware transcoding, since like I said, we don’t have a lot of control over it. i know Plex does that if using software decoding.
