What causes a transcode to be throttled and quality dropped? Bandwidth?

General Discussions
1

Or hardware? I see two streams that are running now and even though I have the quality to be set at 1080p it’s transcoding down to 720p

2

It could be bandwidth. What is you current set up like? Is this a remote connection? Or on the same network?

3

A throttled transcode means the PMS CPU is ahead of things, not that it is slowing things down.
https://support.plex.tv/articles/203064726-if-a-transcode-is-throttled-is-that-bad/

As to why things are transcoding, you’ll need to send additional information. To start:

  • PMS server - version & platform (windows, linux, etc)
  • PMS client - version & platforms (web, roku, etc)
  • If Roku/FireTV/etc, is device connected to TV, receiver, etc? Include make/model for TV, receiver, etc.
  • Local or remote streaming
  • If remote, uplink speed at PMS location & downlink speed at each remote location.
  • MediaInfo text format analysis of problematic movie/tv show/etc.

FYI, if using Plex Web on Windows or Mac, or Plex app in Windows store, suggest using Plex Media Player instead. It is a much more capable client, capable of direct playing many formats that transcode when using Plex Web or the Windows Store app.

4

Thanks guys. After checking, it seems like the default setting on Roku is 720 and that’s why it was being transcoded to that