I AM SO TIRED OF THIS VERSION OF PLEX. I HAVE ASK MY USER TO CHANGE THE QUALITY SETTING FOR REMOTE TO ORIGINAL OR MAXIMUM, AND YET IT STILL TRANSCODE TO LOWER FORMAT.
ON ROKU ULTRA PLAYER AND HIS TV IS 1080P HD. WHY IS IT TRANSCODING FROM 1080P TO 720P. FOR U & S WITH CHROMECAST THEY BOTH HAVE 1080P HD. IPHONE I UNDERSTAND BUT IT SHOULD BE 720P NOT SD AND I HAVE ASK ONE WITH MOBILE TO CHANGE THE QUALITY SETTING FOR REMOTE TO ORIGINAL OR MAXIMUM AND TURN OFF THE LIMIT DATA PLAN AS MOST IS UNLIMITED DATA OR WIFI.
CAN SOMEONE FROM PLEX PLEASE EXPLAIN WHY IS THIA KEEP HAPPENING AND IS THER A FIX TO IT… GOD DAMN IT… I AM ON MY LAST LEG ON THIS… I WILL LOOK INTO EMBY AND OTHERS…
I’m not sure if it’s your only issue, but you’re running in to some bandwidth restrictions, either on the client or server side (though it appears to be the client):
May 01, 2020 22:44:58.333 [13748] DEBUG - Streaming Resource: Calculated bandwidth of 8360kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 720kbps
It also seems that it would be forced to transcode anyway due to the file container being mpegts; it would normally switch to direct streaming, but it can’t since that is disabled:
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Selected protocol hls; container: mpegts
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: analyzing media item 205161
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Once Upon a Time... in Hollywood (2019): Direct Play is disabled
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Once Upon a Time... in Hollywood (2019): media must be transcoded in order to use the hls protocol
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Once Upon a Time... in Hollywood (2019): no direct play video profile exists for http/mkv/h264
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Once Upon a Time... in Hollywood (2019): no direct play video profile exists for http/mkv/h264/ac3
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Once Upon a Time... in Hollywood (2019): Direct Streaming is disabled, so video stream will be transcoded
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Once Upon a Time... in Hollywood (2019): no remuxable profile found, so video stream will be transcoded
May 01, 2020 22:44:58.531 [13748] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
So, I’d suggest double-checking your clients’ remote quality settings and your server’s Internet upload speed/Limit remote stream bandwidth settings under Settings -> Remote Access. Something’s imposing a bandwidth restriction.
It’s hard to tell much else as you have verbose logging enabled. Those log entries are unnecessary most of the time and end up filling the logs with useless information. If you can, submit new logs showing the issue, but with only debug logging enabled (turn off verbose).
The logs indicate that it’s unable to direct play (or direct stream) due to profile/settings. It’s not due to bandwidth limitations, in this case.
May 09, 2020 23:00:13.571 [16176] DEBUG - MDE: Selected protocol http; container: mkv
May 09, 2020 23:00:13.571 [16176] DEBUG - MDE: analyzing media item 11773
May 09, 2020 23:00:13.571 [16176] DEBUG - MDE: E16 - The Cohabitation Formulation: Direct Play is disabled
May 09, 2020 23:00:13.571 [16176] DEBUG - MDE: E16 - The Cohabitation Formulation: no direct play video profile exists for http/mp4/hevc
May 09, 2020 23:00:13.571 [16176] DEBUG - MDE: E16 - The Cohabitation Formulation: no direct play video profile exists for http/mp4/hevc/aac
May 09, 2020 23:00:13.571 [16176] DEBUG - MDE: E16 - The Cohabitation Formulation: no remuxable profile found, so video stream will be transcoded
May 09, 2020 23:00:13.571 [16176] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
May 09, 2020 23:00:13.573 [16176] DEBUG - MDE: Cannot direct stream audio stream due to profile or setting limitations
May 09, 2020 23:00:13.573 [16176] DEBUG - MDE: The Big Bang Theory - S4 E16 - The Cohabitation Formulation: selected media 0 / 11773
I’m not all that familiar Chromecast, but from what I can find on the web an Ultra is required for HEVC codec support. So this may just be a legitimate device/codec incompatibility causing the transcoding.
Hi Phillipsw, Thank you for the respond. I can of let it be as one day it will be fix. I do have a question, do you know if PMS run better on Linus? I am getting tired of windows 10.
My personal experience is that PMS on Windows and Linux are of similar performance/stability. They both have unique issues pop up from time to time, and there are benefits and challenges
running either. At the end of the day, I’d recommend sticking with the OS you know the best. If you have a good handle on Linux, give it a shot.
