What is this new " Suggested Quality" and why is Plex Trying to Upscale my 4k Content?

Looking at your logs, this is the info on the media you’re attempting to play:

3840x2160 92629kbps (Container: mkv, Video: hevc, Audio: dca)

[BandwidthQualityBehaviour] Original item bitrate is 92.6 Mbps, maximum allowed bitrate is 0 kbps [original quality] whilst our bandwidth is 80.5 Mbps.

Essentially, this says your connection to the server is too slow, and it requires a transcode. From what I can see in your logs, you previously encountered buffering on a lower bitrate video, and it prompted you to downgrade in quality. If your connection was fast enough, it would offer you an upgrade (although that doesn’t happen immediately).

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literally like 10 lines down from that it says it can upgrade.
Still doesn’t explain why the setting is on by default.

It says that the bandwidth is not fast enough to play original quality, and skips the notification to upgrade, because it would request 20Mbps, which it’s already playing at.

It’s on by default as part of a much voted on feature request.

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MHO is new features with any software should never be on by default.

Most users don’t visit this forum and won’t even know about the feature.

I like the feature but would much prefer to enable it by default, myself, as owner of the PMS and friends/family who use my content.

I think maybe rewording it might help? When I open my client and I see that the settings I carefully set are not being used and instead it’s using some suggested speed is a problem for me since I normally make sure all my devices can direct play.

I also don’t think this really fills that request as it then sets the quality as it sees fit instead of what the direct play settings should be.

It’s only going to change the quality if you confirm it when the dialog pops up. Otherwise it should be max.

I know all too many people who just press buttons when a dialog pops up especially when in the middle of a movie without even paying attention to what it says.

Of course it’s an over engineered feature that should be turned off by default. Well we got remote to be set at maximum but now we have another thing latched onto it that nobody asked for that I bet if we ran a poll most people don’t want it on.

I understand what SHOULD be happening, but I’ve already proven that this is NOT what IS happening.

The Suggested quality is enabled by default whether I click a pop up or not ( also the pop up ONLY comes up when suggested quality is ON) if I’m playing at maximum quality ( direct streaming ) there is neither a pop or buffering.

I know you’re only going to argue with me about how it only works when you select it, but you are wrong.

Yea well none of that playback information inside the Android app matters. The only thing that matters is what is shown in the streaming dashboard inside the server. So unless you can provide proof by utilizing what the dashboard says everything else is void.

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I already stated the server dash shows it’s transcoding, remote quality is set to the detected suggested speed, when I change it to original quality…direct stream

Working as it should then by that definition.

BTW it only changed bitrate and started transcoding because you pressed the button when the dialog popped up. It’s not automatic, it asks you.

I think the problem is that it is a bit confusing. It is easy to misinterpret the presented data.

the only button I pushed was to switch to original, it was pretty clear start video bring up menu, select playback settings and it shows that the suggested speed is selected…at what point was a button pushed that you saw?

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