@phillid2 said:
I have been using Plex for a couple of years for free. I only recently purchased the Plex Pass for 2 simple reasons, 1) Ability to sync and have my content on my phone when I travel, and 2) to create Plex Mixes so I no longer need iTunes.
I found the online manual helpful, the employees responsive and helpful to my 2 questions, and the product stable and easy to setup and use. I feel I get what I pay for and it is a modest cost at that.
I like the product and how it works across so many platforms. Kinda reminds me of the Apple v IBM wars of the 80’s and 90’s. Apple kept hardware and software under its control and it works great. But it is expensive. Plex could have required you to buy its hardware product, and it would probably have worked great also but at a cost. IBM licensed its technology, competition created many manufacturer’s of hardware and software, prices were much less than Apple, but many problems getting hardware to work on a computer. It started getting better with Windows 95, at least the concept of plug and play sometimes worked. So Plex went that route, a flexible product that works on hugely divergent hardware platforms. It mostly works and is getting better each month.
I have been on different forums over the decades and this forum is not much different. Some people are helpful, some try to be helpful, some are not very helpful, and some are down right mean.
A happy life is less about what happens around you and more about your attitude towards those surroundings. Sorry to wax philosophically.
…@phillid2
I have to respond…in reverse order:
I have no attitude about surroundings. I don’t know any person here. “I haven’t really yet been impressed with the product and am certainly not impressed with arrogant responders. PLEX was recommended, not something I found in my own research.”
You can see my responses to @beckfield, @kegobeer-plex, and MovieFan.Plex.
Forums:
…are acceptable when the community is self regulating with respect to arrogance when representing a company. A company with a forum and no direct company employed support access (you can’t have ‘millions’ of users and ‘we are a very small company’ statements in the same forum) is just trouble customers will see.
Platforms:
…waxing philosophic with respect to product flexibility is no excuse for arrogant proponents of the PLEX company telling newbies (many of us newbies have been/are using a variety of methods/applications since we never heard of you until recently." Us newbies are only trying to fit all of the work we had already performed using another platform into this new ‘box’ product in hopes of using a more flexible environment of watching and sharing) we really don’t have any patience for your concerns…use or product or don’t…we don’t care.
Overall (“online manual helpful, the employees responsive and helpful to my 2 questions, and the product stable and easy to setup and use. I have been using Plex for a couple of years for free. I only recently purchased the Plex Pass for 2 simple reasons, 1) Ability to sync and have my content on my phone when I travel, and 2) to create Plex Mixes so I no longer need iTunes”):
…I am glad you are satisfied with the PLEX product; sincerely. My experience has been completely the opposite (with the exception of @MovieFan.Plex). I have already invested a number of years in developing my database content (began with Windows Explorer file management, various media managers (MS Access database) up through eXtreme Media Manager 9 (XMM) to acquire meta data from easily accessible resources (that I now can’t use), can’t share across my wifi accessible ‘server’ even to my immediate apartment neighbor (my mother), let alone access from my Western Digital MyCloud (even through my SlingBox) to my iPad Pro over 4G network through my wireless DSL service…
…you get my point. It is likely most of the processes to my above problems are in the 251 articles, but made difficult to find as the search capability (I have tried) is poorly executed and, with the arrogant responses to my own as well as reading other discussion topics, leaves much to be desired in even asking a question.
I do appreciate your focus on calming the issue, but, as a paying customer, I do not appreciate arrogance in responding to my or any other forum questions that I have read.
Wishing you continued enjoyment in your use of the PLEX product.
ttrenchj
