Hello, I have tried using the Apple TV Preview since it has launched, but it never had any background images, where there should be. [Plex Experience Preview (Apple TV)] I thought, that maybe it just hadn’t been implemented again, but I never saw anyone else bring this issue up I also saw …

I have been experiencing the same behavior with the background images either not loading or taking a long time to load.

Good to know that there is at least someone with the same issue. Although, the background images have never loaded for me. Not once, since the Preview was released.

Looks like I DID miss a comment about this issue. Thanks for bringing it up. Still, how is this still not implemented? This Preview has been out since when? January? And the Roku Preview gets it on day one? Missing something this simple and not even acknowledging it, has already soured my feelings a…

Just want to mention that this is not something I’m seeing so it does only seem to be affecting certain people. Thanks for bringing this up again though I’ll poke some of the team about it.

Quick question, have you tried refreshing the metadata on the server?

Yes I have. Probably many times over the last few months, manually and automatically.

Thanks. Is this happening with the Plex-provided content too, like the pages on the Discover tab?

No. Just like nolankotulan mentioned in his comment, the background images show up normally in the Discover tab. This only seems to happen to any own movies and TV Shows.

Yes, many times, both manually and automatically too. Pictures are displayed correctly in Discover mode and in the Watchlist (most of the time). Problem only occurs on the ATV app with backdrops for owned content. And maybe only with local assets, I am not sure as I only use local assets.

Why is there no background image in the Apple TV Preview?

Plex Players Plex Experience Preview

nolankotulan May 21, 2025, 11:54pm 4

I did already report it here almost two months ago.

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Why is there no background image in the Apple TV Preview?

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