Windows 10 server fails to update - no errors

[MikeSafari1]

Server Version#: 1.16.2.1297
Player Version#: N/A

I updated to 1.16.2.1297 about 10 days ago as soon as it became available. Once .1321 was released, I tried updating to that daily but while the download completed without issue, installing the update just dropped me off at the “Server is installing an update. Get a cup of tea.” page repeatedly. Eventually I put off updating to that version as I figured it might be broken.

Now that .3.1402 is out, I’m also unable to update to that. I’ve tried in multiple browsers, from multiple client PCs, even left it to run overnight last night to no avail.

Here’s what I’m seeing in the Plex Update Service Launcher log:

Jul 25, 2019 02:32:46.775 [26144] INFO - Plex Update Service Launcher v1.16.2.1297-4b7ace214 - Microsoft PC x64 - build: windows-x86
Jul 25, 2019 02:32:46.775 [26144] INFO - Windows version: 6.2 (Build 9200), language en-US
Jul 25, 2019 02:32:46.775 [26144] INFO - 8 3500 MHz processor(s): Architecture=0, Level=6, Revision=15363 Processor Identifier=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
Jul 25, 2019 02:32:46.775 [26144] DEBUG - "Plex Update Service Launcher.exe" "D:\Libraries\Documents\Plex Media Server\Updates\1.16.3.1402-22929c8a2\packages\PlexMediaServer-1.16.3.1402-22929c8a2-x86.exe" D:\Libraries\Documents "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe"

It looks to me like Plex is somehow detecting my Windows 10 1903 installation as Windows 8 or Server 2012–not even 8.1 or 2012 R2 (Windows version: 6.2 Build 9200).

And here’s what I’m seeing in the Plex Update Service log:

Jul 25, 2019 08:11:07.231 [5716] INFO - Plex Update Service v1.16.2.1297-4b7ace214 - Microsoft PC x64 - build: windows-x86
Jul 25, 2019 08:11:07.231 [5716] INFO - Windows version: 6.2 (Build 9200), language en-US
Jul 25, 2019 08:11:07.231 [5716] INFO - 8 3500 MHz processor(s): Architecture=0, Level=6, Revision=15363 Processor Identifier=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
Jul 25, 2019 08:11:07.247 [5716] DEBUG - "C:\Program Files (x86)\Plex\Plex Media Server\Plex Update Service.exe"
Jul 25, 2019 08:11:07.090 [4780] DEBUG - Main Thread
Jul 25, 2019 08:11:07.090 [4780] DEBUG - Creating UpdateService singleton
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Win32Service::serviceMain: RegisterServiceCtrlHandlerEx
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Win32Service::sendServiceStartPending - SERVICE_START_PENDING
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Win32Service::serviceMain: Call initialize()
Jul 25, 2019 08:11:07.106 [5736] DEBUG - UpdateService::initialize: Plex Update Service
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Win32Service::serviceMain: Finished initialize()
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Win32Service::sendServiceRunning - SERVICE_RUNNING
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Win32Service::serviceMain: Call run()
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Running Plex Update Service
Jul 25, 2019 08:11:07.106 [5736] DEBUG - Listening for remote procedure calls...

Short of uninstalling and reinstalling the whole server, any ideas what might be going on or how I might resolve this?

[kzoomary_gmail.com]

I’m looking at my Plex Update Service Launcher log for 1.16.2.1321, I thought it installed, but it did not.
Showing Windows version: 6.2 (Build 9200)
Install: Failure

It looks like I’m keeping the last 5 logs, so I don’t know what Windows version was detected during the last successful install …

.3.1402 update won’t install either.

[crookfam]

i’m having exactly the same problem same versions… i was waiting too. yeah it downloads the new update, but doesn’t update. i’ve rebooted tried again same thing.