Server Version#: 1.41.3.9314
Player Version#: Web app from opening via the Plex app.
With the latest upgrade, that I installed after almost 5 days and didn’t see any negatives, I can no longer play shows recorded to my Windows machine, via the antenna. I had zero issues before the upgrade and cannot play a single one since.
I’ve even deleted the DVR and re-added it, no luck.
Nobody else has seen a problem with watching from their DVR? I can directly access the .TS files created, in the OS, and watch them but that’s not what I paid PLEX for, I would have used Kodi if I want to access locally.
@BigWheel, any insight into why the DVR files will not play in Plex?
Note: I added or removed characters for GUIDS, to try and protect sensitive information. The below is from trying to play a recorded show that only blipped on screen and went back to the information screen for it.
an 02, 2025 14:11:29.925 [16584] DEBUG - Activity: updated activity 1488036b-5a31-4b3e-a5af-bbfxxxxxxxxa28bb - completed 100.0% - Butler tasks (Memory Usage: 336.0 MB/10915.0 MB)
Jan 02, 2025 14:11:29.926 [16584] DEBUG - Activity: registered new sub-activity ad2cf5a9-6dbf-43f3-b0de-b42ac671b131 - “ProcessAssets” parent: 1488036b-5a31-4b3e-a5af-bbff2bea28bb overall progress: 96.3% (26/27) (Memory Usage: 336.0 MB/10915.0 MB)
Jan 02, 2025 14:11:29.926 [16584] DEBUG - Activity: updated activity 14836b-5a31-4b3e-a5af-bb2bea28bb - completed 96.3% - Butler tasks (Memory Usage: 336.0 MB/10915.0 MB)
Jan 02, 2025 14:11:29.936 [16584] DEBUG - Activity: ended sub-activity ad2cf5a9-6dbf-43f3-b0de-b42ac671b131 parent: 1488036b-XXXX-YYYY-a5af-bbff2bea28bb overall progress: 100.0% (27/27) (Memory Usage: 336.0 MB/10916.0 MB)
Jan 02, 2025 14:11:29.936 [16584] DEBUG - Activity: updated activity 1488036b-5a31-4b3e-a5af-bbff2bea28bb - completed 100.0% - Butler tasks (Memory Usage: 336.0 MB/10916.0 MB)
Jan 02, 2025 14:11:29.936 [16584] DEBUG - Activity: registered new sub-activity e43297a8-7786-43bf-b365-914a3699d10e - “ButlerTaskGenerateIntroMarkers” parent: 1488036b-5a31-4b3e-a5af-bbff2bea28bb overall progress: 96.4% (27/28) (Memory Usage: 336.0 MB/10916.0 MB)
Jan 02, 2025 14:11:29.936 [16584] DEBUG - Activity: updated activity 1488036b-5a31-4b3e-a5af-bbff2bea28bb - completed 96.4% - Butler tasks (Memory Usage: 336.0 MB/10916.0 MB)
Jan 02, 2025 14:11:29.936 [16584] DEBUG - Butler: Scheduling intro marker creation for: 579177
Jan 02, 2025 14:11:29.938 [16584] DEBUG - IntroDetector: Running intro detection for [579177] [The Price Is Right] [53]
Jan 02, 2025 14:11:29.941 [16584] DEBUG - IntroDetector: Initializing for “C:\Users\jeff\Desktop\DVR\The Price Is Right (1972)\Season 53\The Price Is Right (1972) - S53E62 - The Price Is Right.ts” (579178)
Jan 02, 2025 14:11:29.942 [16584] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/579178
Jan 02, 2025 14:11:29.945 [16584] DEBUG - We’re going to try to auto-select an audio stream for account 1.
Jan 02, 2025 14:11:29.945 [16584] DEBUG - Selecting best audio stream for part ID 647175 (language: en)
Jan 02, 2025 14:11:29.945 [16584] DEBUG - We’re going to try to auto-select a subtitle for account 1.
Jan 02, 2025 14:11:29.945 [16584] DEBUG - Subtitles: Found a candidate subtitle language for a foreign film
Jan 02, 2025 14:11:29.945 [16584] DEBUG - Audio Stream: 1282832, Subtitle Stream: 1282831
Jan 02, 2025 14:11:29.946 [16584] WARN - MDE: unable to find a working transcode profile for video stream
Jan 02, 2025 14:11:29.946 [16584] WARN - MDE: unable to find a working transcode profile for video stream
Jan 02, 2025 14:11:29.946 [16584] DEBUG - Cleaning directory for session a4c080ce-0fdd-4500-beff-95335942d613 ()
Jan 02, 2025 14:11:29.946 [16584] DEBUG - Starting a transcode session a4c080ce-0fdd-4500-beff-95335942d613 at offset -1.0 (state=3)
Jan 02, 2025 14:11:29.947 [16584] DEBUG - Streaming Resource: Added session 000002A19CCC1680:a4c080ce-0fdd-4500-beff-95335942d613
Jan 02, 2025 14:11:29.948 [16584] DEBUG - [Universal] Using local file path instead of URL: C:\Users\jeff\Desktop\DVR\The Price Is Right (1972)\Season 53\The Price Is Right (1972) - S53E62 - The Price Is Right.ts
Jan 02, 2025 14:11:29.948 [16584] DEBUG - TPU: hardware transcoding: final decoder: , final encoder:
Jan 02, 2025 14:11:29.949 [16584] DEBUG - [JobRunner] Job running: set “FFMPEG_EXTERNAL_LIBS=\\?\C:\Users\jeff\AppData\Local\Plex\ Media\ Server\Codecs\e613bce-3d5ad59c62e771ae9cb5738e-windows-x86_64\” & set
(this x plex token is real)
“X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx” & “C:\Program Files\Plex\Plex Media Server\Plex Transcoder.exe” -codec:#0x101 ac3 -analyzeduration 20000000 -probesize 20000000 -i “C:\Users\jeff\Desktop\DVR\The Price Is Right (1972)\Season 53\The Price Is Right (1972) - S53E62 - The Price Is Right.ts” -filter_complex “[0:#0x101] aresample=async=1:ochl=‘5.1’:rematrix_maxval=0.000000dB:osr=48000[0]” -map [0] -metadata:s:0 language=eng -codec:0 flac -b:0 4096k -f flac -map_metadata -1 -map_chapters -1 -t 600 “C:\Users\jeff\AppData\Local\Plex Media Server\Cache\Transcode\Detection\d89uuuue9-eb4b-499f-be1d-21533a15de08” -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/aqqqqq80ce-0fdd-4500-beff-9533wwwww13/4a2e624e-5a53-457f-85cc-7f4467fda8db/progress
Jan 02, 2025 14:11:29.949 [16584] DEBUG - [JobRunner] In directory: “C:\Users\jeff\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-a4c080ce-0fdd-4500-beff-951122334455d613-4a2e624e-5a53-457f-85cc-7f4467fda8db”
Jan 02, 2025 14:11:29.953 [16584] DEBUG - [JobRunner] Jobs: Starting child process with pid 23240
Well that’s just wrong, my ‘media file path’ is no where near “…\Local\Plex Media Server…”
[Req#28ff00/PhotoTranscoder/Req#28ff1e] Calculated media file path for path [upload://art/40723c1e77de71767c0a6730710f0e07a574e8b4]: [“C:\Users**\AppData\Local\Plex Media Server\Metadata\TV Shows\6\ab61245f0afc6405ada0a04959c05c714f8992c.bundle\Uploads\art/40723c1e77de71767c0a6730710f0e07a574e8b4”]
When is the last time you updated the intel video drivers?
More likely this:
Dec 20, 2024 11:50:33.391 [19808] ERROR - [Req#1d5667/Transcode/a9y96lglakhkc3tfd1as5xxu/8ea45885-32ea-4c65-b628-f6d2f785e5c5] [mpeg2video @ 00000201227dfbc0] Failed to execute: 0x80070057
Dec 20, 2024 11:50:33.391 [19808] ERROR - [Req#1d5668/Transcode/a9y96lglakhkc3tfd1as5xxu/8ea45885-32ea-4c65-b628-f6d2f785e5c5] [mpeg2video @ 00000201227dfbc0] hardware accelerator failed to decode picture
Dec 20, 2024 11:50:33.392 [19808] ERROR - [Req#1d5669/Transcode/a9y96lglakhkc3tfd1as5xxu/8ea45885-32ea-4c65-b628-f6d2f785e5c5] Error while decoding stream #0:0: Operation not permitted
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] We're going to try to auto-select an audio stream for account 1.
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Selecting best audio stream for part ID -1 (language: en)
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] We're going to try to auto-select a subtitle for account 1.
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Subtitles: Found a candidate subtitle language [] for a foreign film
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Audio Stream: -1, Subtitle Stream: -1
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: Selected protocol hls; container: mpegts
Dec 20, 2024 11:50:33.392 [6140] ERROR - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Unable to find title for item of type 5
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: analyzing media item -1
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: : no direct play video profile exists for http/mpegts/
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: : no direct play video profile exists for http/mpegts//
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: : selected subtitle stream has no codec
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: : codec is unavailable for analysis
Dec 20, 2024 11:50:33.392 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: : codec is unavailable for analysis
Dec 20, 2024 11:50:33.393 [6140] ERROR - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Unable to find title for item of type 5
Dec 20, 2024 11:50:33.393 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] MDE: : selected media 0 / -1
Dec 20, 2024 11:50:33.393 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Cleaning directory for session 599608b6-bd1b-4ca1-9893-fc80d73e4ff9 ()
Dec 20, 2024 11:50:33.393 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Starting a transcode session 599608b6-bd1b-4ca1-9893-fc80d73e4ff9 at offset -1.0 (state=3)
Dec 20, 2024 11:50:33.393 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] Streaming Resource: Added session 0000017D66486120:599608b6-bd1b-4ca1-9893-fc80d73e4ff9
Dec 20, 2024 11:50:33.393 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] TPU: hardware transcoding: enabled, but no hardware decode accelerator found
Dec 20, 2024 11:50:33.393 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690] TPU: hardware transcoding: final decoder: , final encoder:
Dec 20, 2024 11:50:33.394 [12900] DEBUG - [HttpClient/HCl#3268] HTTP/1.1 (0.0s) 200 response from GET http://127.0.0.1:32600/devices/compound_device041dvb%23bda%23usb%23vid_2040%26pid_826d%230013984767%23
Dec 20, 2024 11:50:33.395 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690/JobRunner] Job running: set "FFMPEG_EXTERNAL_LIBS=\\\\?\\C\:\\Users\\jeff\\AppData\\Local\\Plex\ Media\ Server\\Codecs\\e613bce-3d5ad59c62e771ae9cb5738e-windows-x86_64\\" & set "X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" & "C:\Program Files\Plex\Plex Media Server\Plex Transcoder.exe" -noaccurate_seek -ignore_unknown -scan_all_pmts -1 -rw_timeout 30000000 -reconnect 1 -reconnect_streamed 1 -reconnect_delay_max 30 -fflags +discardcorruptts+fillwallclockdts -probesize 20000000 -i http://127.0.0.1:32600/devices/compound_device041dvb%23bda%23usb%23vid_2040%26pid_826d%230013984767%23/media/triplet%3A%2F%2F0%3A3213%3A5?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E8%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E30%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E0%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E0%3C%2Flf%3E%3Cl1%3E0%3C%2Fl1%3E%3Cl2%3E0%3C%2Fl2%3E%3Cls%3E0%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E0%3C%2Ffc%3E%3Ct%3E3213%3C%2Ft%3E%3Cn%3E0%3C%2Fn%3E%3Cs%3E5%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A -map 0:V? -codec:V copy -map 0:a? -codec:a copy -map 0:s? -codec:s copy -break_non_keyframes 1 -segment_format mpegts -f ssegment -individual_header_trailer 0 -segment_time 1 -segment_start_number 0 -segment_time_delta 0.25 -segment_list http://127.0.0.1:32400/video/:/transcode/session/599608b6-bd1b-4ca1-9893-fc80d73e4ff9/c9253387-e4ab-4649-a6d8-5cdee701c3e1/manifest?X-Plex-Http-Pipeline=infinite -segment_list_type csv -segment_list_size 5 -segment_list_separate_stream_times 1 -segment_list_unfinished 1 -max_delay 5000000 -map_metadata -1 -map_chapters -1 media-%05d.ts -y -nostats -loglevel quiet -loglevel_plex error -xioerror -progressurl http://127.0.0.1:32400/video/:/transcode/session/599608b6-bd1b-4ca1-9893-fc80d73e4ff9/c9253387-e4ab-4649-a6d8-5cdee701c3e1/progress
Dec 20, 2024 11:50:33.395 [6140] DEBUG - [Req#1d55e0/Grabber/13618447c65db26b42a2750133158476cbb99690/JobRunner] In directory: "C:\Users\jeff\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-599608b6-bd1b-4ca1-9893-fc80d73e4ff9"
Dec 20, 2024 11:50:33.395 [19040] ERROR - [Req#1d566b/Transcode/a9y96lglakhkc3tfd1as5xxu/8ea45885-32ea-4c65-b628-f6d2f785e5c5] [mpeg2video @ 00000201227dfbc0] Failed to execute: 0x80070057
Dec 20, 2024 11:50:33.395 [19040] ERROR - [Req#1d566e/Transcode/a9y96lglakhkc3tfd1as5xxu/8ea45885-32ea-4c65-b628-f6d2f785e5c5] [mpeg2video @ 00000201227dfbc0] hardware accelerator failed to decode picture
Transcoder settings should look like this:
and the tuner settings have two settings to turn off.
Thanks @pl_5309, I have not updated the drivers for a long time however, when I searched for any updates Windows tells me that the ‘best drivers’ for my device are already installed and my ‘Hardware transcoding device’ is set to ‘Auto’.
As for ‘convert video while recording’ that is turned off because I don’t have a need to watch them right away.
Again, all of this was working just fine until a couple of weeks ago when I installed the latest update. I can play the files locally, opening them from the file system, they just don’t play in Plex.
You could try changing it from auto to the actual device. If the iGPU doesn’t show up then your back to the drivers.
Otherwise roll back to the previous version.
Thanks for the tips @pl_5309, I rolled back to the previous version, 1st attempt was simply to install the old version over the new and when the server started up again I tried to play the DVR files and they played without issue.
So that confirmed that it was an issue with Plex Server Version#: 1.41.3.9314 that they need to fix.
Yes, I’ve been having the exact same issue since the last update. Has there been any resolution?
There are many causes that present as the same symptoms so it is more proactive to upload your logs to determine the root cause than hope that a future update will rectify playback.
Plex now bundles the video drivers which may or may not work with your system. They modified the transcoder to transcode to HEVC with settings that need to be turned off if your system doesn’t support this. Soon they will update the underlying FFMPEG which will have a period of instability. Updating to new versions should always be done with caution.
Thank you for your response. Here’s my log. Any assistance will be greatly appreciated.
PlexLog.txt (19.8 KB)
Those are the player logs from a browser session, please attach the server logs (click on embedded url for instructions).
Windows has two available clients HTPC (Big Screen) and Plex for Windows (mouse&keyboard) in the downloads. They will work better than a browser.
Is it only the browser that fails playback or all clients?
No, @jschiferl, there has been no resolution yet.
30 years in software says that despite there being many routes to an issue, likely anybody who had the DVR working fine before, but no longer does, suffers from the same base issue.
Having downgraded and the shows that were recorded played without issue points to the software 100% having a bug with playback of files they’ve saved themselves. No other explanation. If they upgraded support of drivers and didn’t add it to any release notes, or give us warning of a need to do something in advance, that is a failing on Plex.
JUST make sure the basic functionality works deliver on what you have promised to people.
I have the same issue. I guess I need to roll back the last update per the thread here.
I’m having the exact same issue. Are there instructions regarding how to go back to the previous version?
After you rollback I would recommend you ‘Optimize Database’ and ‘Clean Bundles’ a couple of times, and maybe at the start of the day for a couple of days.
I had strange behavior and I have optimized db & cleaned bundles in an attempt to make sure that ‘upgrade’ information was not there. So far, so good.
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