I’m trying to play a 4K movie from my Plex Server to my Xbox One S using the official Plex App, but sometimes it doesn’t play and sometimes it plays but video is not fluid, audio is perfect. Server is not transcoding, it’s in direct play.
Here’s file info, I can’t figure out what’s the problem
General
Unique ID : 200129138366411603391818839764894955038 (0x968F78540B95FB7EB846354B3A23361E)
Complete name : Jupiter.Il.Destino.Dell.Universo.2015.Bluray.4K.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 19.0 GiB
Duration : 2 h 7 min
Overall bit rate : 21.3 Mb/s
Movie name : Encode by Lupus_Dei
Encoded date : UTC 2015-12-15 13:12:28
Writing application : mkvmerge v7.1.0 ('Good Love') 32bit built on Jul 27 2014 12:59:18
Writing library : libebml v1.3.0 + libmatroska v1.4.1
Video
ID : 1
Format : MPEG-4 Visual
Format profile : Advanced Simple@L1
Format settings, BVOP : No
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (H.263)
Codec ID : V_MS/VFW/FOURCC / DIVX
Codec ID/Info : Project Mayo
Codec ID/Hint : DivX 4
Duration : 2 h 7 min
Bit rate : 20.4 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.103
Stream size : 18.2 GiB (96%)
Writing library : Lavc56.41.100
Language : English
Default : Yes
Forced : No
Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 2 h 7 min
Bit rate mode : Constant
Bit rate : 448 kb/s
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 spf)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 409 MiB (2%)
Language : Italian
Default : Yes
Forced : No
Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 2 h 7 min
Bit rate mode : Constant
Bit rate : 384 kb/s
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 spf)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 350 MiB (2%)
Language : English
Default : No
Forced : No