I’m showing the complete opposite, things are worse now with this update and things that did play smoothly before now buffer badly and it did not fix the things that were always buffering
I’ve seen an overall very positive improvement. I am still experiencing the issue with especially high (but not unreasonable) bitrate files, and the app crashes more than any other app.
I’m concerned MS marked this issue as resolved when their is clearly more that needs to be done
It’s really been a night-and-day difference for me, since the 1904 update. And with the last couple of updates to PMS and the XB1 client, I’ve been pretty happy with the experience.
I can still generate an issue with one particular rip of Blade Runner which seems to have a bunch of subtitles baked-in and a ridiculously high bitrate, but having issue with a couple of rips vs hundreds is pretty great. I also still experience audio dropping out for portions of a second at times, but I’m not sure the source of that particular issue, although it does seem to only happen on XB1X. Anyway…
Not having show-stopper faults and multiple reboots / app crashes every single time I try to watch something has greatly reduced the constant frustration I was experiencing.
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For the curious or bored (and hopefully Plex employees), I’ve isolated the feature which all of the files which still cause buffering have in common: they are high bitrate and have multiple language streams in the same format. For example, they would have both French and English TrueAudioHD and DTS (and then usually a handful of stereo or 5.1 tracks in say German etc.
When the issue surfaces with these files, it’s like taking a trip back in time, to a more miserable time, when almost none of my 4K rips would play. I fought with CloverField for about 20 minutes earlier and then decided to watch something else instead, because when this happens, I usually can’t just play the offending file via Plex on my LGTV because the 100meg NIC becomes a stumbling block on that device - despite it not having the buffering issue.
If I get adventurous, maybe I’ll try stripping out those tracks and playing the files…
OK, stripping all of the extra audio and subtitles (everything except for the AC3 5.1 English track) has completely resolved the problem with CloverField, and I suspect that it will the remaining offenders - Blade Runner, Hotel Artemis… It’s playing now in HDR without issue, and the bitrate required to stream the file (as reported in tautulli) has been DRASTICALLY reduced.
I have not yet determined if it’s the audio, subtitles or both that causes the issue, but it’s definitely the extra “bulk” that’s causing my files to fail now. I’ll try stripping off different components on the remaining offending files to see if I can nail it down more specifically.
I experienced the same issues, 4k HDR content with TrueHD would buffer alot, I used FFMPEG to strip the audio and replace it with AC3 5.1 and things worked much better.
I wish Plex and MS would completely fix this so it would play no matter what audio was in the file
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From seeing you in all of the same threads as me, I think that we have both been experiencing a combination of these issues. I’m no longer having problems with 90% of 4k rips, which really seems to have been fixed in the Xbox dash update, but files with many audio track like this do fail 100% of the time.
Weren’t you talking directly with Plex about this issue somewhere on the forums? What’s the latest update you’ve heard?
I’ve been uploading video files to plex for them to look at, one issue they confirmed from my files is any 4k video that is actually larger than 2160P causes plex to crash on the Xbox, They said a plex server update in a few weeks may fix that.
I’m uploading an atmos video file now to see if they can see the issue where atmos transcodes to AAC and causes the audio to drop out and then the video to buffer.
…It is now 2020.
Is HDR & Atmos passthrough still an issue?
The last time i looked was because plex only had one xbox profile. It doesnt differentiate the different versions. I attempted to make my own but got busy with something else. Plex folks are too busy adding random crap to the app and fing up the interface and making money.
Funny how this post I made is almost a year old and I’m still facing the exact same issues
I don’t think there will be a solution for anyone trying to play truehd on xbox.
If you want truehd/atmos, get a shield.
This is the way.
Anyone decide to make a custom profile for xbox one x? They only had one for xbox last time i checked. I know a custom one can be made i just gave up doing it
It won’t matter. Xbox does not support truehd except for the build in Blu-ray player.
I’m not aware of any Xbox app or game that uses truehd, Xbox atmos outputs as pcm.
I just bought an Xbox One X, and unless my hardware is being tricked, this looks like it’s working to me. Did this get fixed at some point and nobody knew?
Here is my setup:
Denon AVR-X6300H Receiver
Sony VPL-VW295ES Projector
Xbox One X
Dolby Access App (on the Xbox - necessary for Dolby Atmos on Xbox)
Windows 10 Desktop (Plex Media Server)
I have an NVIDIA Shield, which I had been using to get 4K HDR + Dolby Atmos on my UHD rips. I recently purchased an Xbox One X to play games with a friend who doesn’t have a PS4. I decided to give the Plex app on the Xbox a try, and PRESTO! My receiver is showing “Dolby Atmos” as the audio format coming from the Xbox. I ran a few sound tests, and all speakers are firing as I expect for certain titles.
What am I missing?
Hi @KyleMizell
The Plex App on XBOX doesn’t pass through Dolby Atmos - it doesn’t pass through anything - everything is re-encoded, so what’s happening is:
- You you set bitstream out and Dolby Atmos in the sound settings
- All sound is then re-encoded to Dolby Atmos (not necessarily upscaled - unless the upscale option is turned on - see below)
The Dolby Atmos app has a upscaling of audio to Dolby Atmos, make sure you have it turned on so that 5.1 will upscale - sounds ok - but not truely Dolby Atmos.
In the Dolby Atmos App ignore the stupid interface that want’s to sell you something, that’s only for headphones - if you have a receiver/soundbar it’s free.
Games and BluRays that are Dolby Atmos comatible will play natively without any changes.
Well shoot… I should have figured. That makes sense, thanks for the explanation. I didn’t realize the Dolby Access app was upscaling all audio, I thought it was just enabling the ability to pass through Dolby Atmos streams.
I still don’t understand why other Apps on the Xbox can stream Dolby Atmos, but Plex cannot. Bummer.
The other apps would not be using Dolby True HD for atmos, that is one reason. I’m not sure if the Plex server is capable of converting a true HD lossless into the dolby digital + container that can support atmos or not. Other apps, netflix, vudu, disney +, amazon are doing it this way. Right now everything that is not Dolby Digital 5.1 just becomes DD 5.1
the only truehd+atmos that xbox supports is via direct bluray disk.
no apps or games use truehd, nor does the xbox pass through truehd, as stated above, other streaming apps get atmos via dolby digital+atmos (ie not lossless).
