XML Contains the Commercials, but Plex apps won't show skip button

Server Version#: 1.20.1.3252
Player Version#: 7.6.1 iOS
Tuner Make/Model: HDHomeRun Prime
Guide/Lineup name: Comcast
Using XMLTV?: No
Channel number/Name: Freeform


Hi

As the title states, I am having trouble with commercial skip on Plex. It finds the commercials fine, but the button never comes up on the recording to skip the commercials. I am using Plex on Unraid using Docker.

Anyone have any thoughts as to why this doesn’t work or is this just another shortcoming of Plex?

Thanks

Where did that XML come from? The commercial markers Plex generates are stored in its database. You can view them by clicking the ellipsis in the bottom-right of an episode’s poster and selecting Get Info. From there, click View XML in the bottom-left. If commercial markers are present, they’ll be toward the end and look something like this:

<Marker type="commercial" startTimeOffset="67100" endTimeOffset="97500" />
<Marker type="commercial" startTimeOffset="929660" endTimeOffset="1089860" />
<Marker type="commercial" startTimeOffset="1474240" endTimeOffset="1729530" />
<Marker type="commercial" startTimeOffset="2192190" endTimeOffset="2342240" />
<Marker type="commercial" startTimeOffset="2778780" endTimeOffset="2944270" />
<Marker type="commercial" startTimeOffset="3320020" endTimeOffset="3390120" />

The XML I found was in the folder with any recording. It seems like this isn’t being added to the database XML.

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="d61e2fcf-0ed5-4bfa-a962-5c039de15e4e" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1598519402">
<Video ratingKey="3599" key="/library/metadata/3599" guid="plex://movie/5dbe81ed85c9ea001dc94929" type="movie" title="The Spongebob Movie: Sponge Out Of Water" titleSort="Spongebob Movie: Sponge Out Of Water" librarySectionTitle="Movies" librarySectionID="1" librarySectionKey="/library/sections/1" contentRating="TV-PG" summary="SpongeBob and Plankton form an alliance to recover the secret recipe for Krabby Patties, which has been stolen by the pirate Burger Beard. Their search eventually leads them to the real world, where they become superheroes in this charming adventure." rating="5.0" viewOffset="2655464" lastViewedAt="1601779232" year="2015" thumb="/library/metadata/3599/thumb/1601719206" art="/library/metadata/3599/art/1601719206" duration="7196733" originallyAvailableAt="2015-01-01" addedAt="1601719201" updatedAt="1601719206" oneShot="1">
<Media id="9113" duration="7196733" bitrate="4162" width="1280" height="720" aspectRatio="1.78" audioChannels="2" audioCodec="ac3" videoCodec="h264" videoResolution="720" container="mpegts" videoFrameRate="60p" channelIdentifier="801" mediaGrabBeginsAt="1601712000" mediaGrabDevice="device://tv.plex.grabbers.hdhomerun/132714CB" mediaGrabStatus="complete" origin="dvr" videoProfile="high">
<Part accessible="1" exists="1" id="9146" key="/library/parts/9146/1601719198/file.ts" duration="7196733" file="/movies/The Spongebob Movie Sponge Out Of Water (2015)/The Spongebob Movie Sponge Out Of Water (2015).ts" size="3744041244" container="mpegts" packetLength="188" videoProfile="high">
<Stream id="21351" streamType="1" codec="h264" index="0" bitrate="3554" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" closedCaptions="1" codedHeight="720" codedWidth="1280" colorRange="tv" frameRate="59.940" hasScalingMatrix="0" height="720" level="32" profile="high" refFrames="4" scanType="progressive" streamIdentifier="256" width="1280" displayTitle="720p (H.264)" extendedDisplayTitle="720p (H.264)"/>
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<Stream id="21352" streamType="3" codec="eia_608" index="0" embeddedInVideo="1" streamIdentifier="256" displayTitle="Unknown (Closed Captions)" extendedDisplayTitle="Unknown (Closed Captions)"/>
</Part>
</Media>
<Genre id="13904" filter="genre=13904" tag="Other"/>
<Genre id="59" filter="genre=59" tag="Action/Adventure"/>
<Genre id="426" filter="genre=426" tag="Comedy"/>
<Genre id="14480" filter="genre=14480" tag="Animated"/>
<Genre id="14481" filter="genre=14481" tag="Sequel"/>
<Genre id="14482" filter="genre=14482" tag="Movie"/>
<Genre id="920" filter="genre=920" tag="Fantasy"/>
<Genre id="7023" filter="genre=7023" tag="Children"/>
<Genre id="13905" filter="genre=13905" tag="Cartoon"/>
<Genre id="14483" filter="genre=14483" tag="Preteen"/>
<Genre id="425" filter="genre=425" tag="Family"/>
<Channel id="13180" filter="channel=13180" tag="075 NIK (Nickelodeon (East))"/>
<Channel id="13584" filter="channel=13584" tag="801 NICHD (Nickelodeon HDTV (East))"/>
<Field locked="1" name="thumb"/>
<Preferences>
<Setting id="languageOverride" label="Metadata language" summary="Language to use for item metadata such as synopsis and title." type="text" default="" value="" hidden="0" advanced="0" group="" enumValues=":Library default|ar-SA:العربية|ca-ES:Català|cs-CZ:Česky|da-DK:Dansk|de-DE:Deutsch|el-GR:Ελληνικά|en-AU:English (Australia)|en-CA:English (Canada)|en-GB:English (United Kingdom)|en-US:English (United States)|es-ES:Español|es-MX:Español Mexicano|et-EE:Eesti Keele|fa-IR:فارسی|fi-FI:Suomi|fr-CA:Français Canadien|fr-FR:Français|he-IL:עברית|hi-IN:हिन्दी, हिंदी|hu-HU:Magyar|id-ID:Bahasa Indonesia|it-IT:Italiano|ja-JP:日本語|ko-KR:한국어|lt-LT:Lietuvių kalba|lv-LV:Latviešu valoda|nb-NO:Norsk bokmål|nl-NL:Nederlands|pl-PL:Polski|pt-BR:Português Brasileiro|pt-PT:Português|ro-RO:Română|ru-RU:русский язык|sk-SK:Slovenčina|sv-SE:Svenska|th-TH:ไทย|tr-TR:Türkçe|uk-UA:українська|vi-VN:Tiếng Việt|zh-CN:中文|zh-HK:香港|zh-TW:正體中文"/>
<Setting id="useOriginalTitle" label="Use original title" summary="Use the original title for this item regardless of the library language." type="int" default="-1" value="-1" hidden="0" advanced="0" group="" enumValues="-1:Library default|0:No|1:Yes"/>
</Preferences>
<Extras size="0"> </Extras>
<Related>
<Hub hubKey="/library/metadata/3230" key="/library/metadata/3599/similar" title="Related Movies" type="movie" hubIdentifier="movie.similar" context="hub.movie.similar" size="1" more="1" style="shelf">
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I’ve been pulling my hair out all day trying to figure this out. The option in the dvr settings is getting the commercials correctly. It’ll delete the commercials (and sometimes more, which is why I want skipping) just fine, but this refuses to work regardless of what client I use.

Is there a way that this can be done manually? Because obviously Plex isn’t doing it

I don’t think so. Your server’s debug logs may provide some clues as to what’s going wrong though.

Here are my logs, I hope they help. I’ve reached my wits end…

Plex Media Server Logs_2020-10-04_22-26-33.zip (5.7 MB)

Hi @iwindowstech , according to the Plex Media Server logs you attached above, there is a '"/movies/The Spongebob Movie Sponge Out Of Water (2015)"/The Spongebob Movie Sponge Out Of Water (2015).log' file; can you zip up and attach that file to this forum?

There is no file under that folder with the extension .log

The xml file is just the XML for the commercials. Is there another spot this could be? I even check to see if it was a hidden file.

@ahiyahiya

Is there a list of Plex client applications that will show the skip ads button? The Plex Web hosted on Plex shows it and the latest version of the Android app show it. What are the other clients that can read the XML?

It should also work on iOS/tvOS, Roku, and any other device that supports Skip Intro

@DaveBinM I’ve tried it on web, iOS, Roku, and tvOS - none of which work…

Can you specify which versions you’re using, both client and server? I’ve personally tested all of those, except Roku

@DaveBinM 7.6.1 on iOS most recent on the other platforms. The server version I have is 1.20.1.3252

And do the files have commercial markers appearing in the item XML when you view it in Plex?

@DaveBinM No, that’s the issue. They are showing up in the recordings folder in their own XML (see above) but not being added to the item XML in plex.

Right, so that’s a server side issue, which @ahiyahiya has asked you about. It’s not to do with the clients not working

Seems like it has been an issue for quite a long time. Is there a fix on the horizon? I’m pretty disappointed with it so far due to this 6+ month old bug unfortunately.

Support for marking commercials to be skipped was only added in server 1.20.0+, which was released to beta in late July 2020.

Ah, guess I got confused by the title of this thread: Commercial Skipping is broken starting in 1.18.6.2368 which is ongoing.

Regardless, it’s broken and I have no idea how to fix it. The logs claim there is a log file in the recording’s folder but it doesn’t. Seems like a pretty big bug.

Remove your custom comskip.ini file, it looks like some of the settings conflict with what Plex is trying to do.