Server Version#: 1.20.1.3252
Player Version#: 7.6.1 iOS
Tuner Make/Model: HDHomeRun Prime
Guide/Lineup name: Comcast
Using XMLTV?: No
Channel number/Name: Freeform
Hi
As the title states, I am having trouble with commercial skip on Plex. It finds the commercials fine, but the button never comes up on the recording to skip the commercials. I am using Plex on Unraid using Docker.
Anyone have any thoughts as to why this doesn’t work or is this just another shortcoming of Plex?
Thanks
Where did that XML come from? The commercial markers Plex generates are stored in its database. You can view them by clicking the ellipsis in the bottom-right of an episode’s poster and selecting Get Info. From there, click View XML in the bottom-left. If commercial markers are present, they’ll be toward the end and look something like this:
<Marker type="commercial" startTimeOffset="67100" endTimeOffset="97500" />
<Marker type="commercial" startTimeOffset="929660" endTimeOffset="1089860" />
<Marker type="commercial" startTimeOffset="1474240" endTimeOffset="1729530" />
<Marker type="commercial" startTimeOffset="2192190" endTimeOffset="2342240" />
<Marker type="commercial" startTimeOffset="2778780" endTimeOffset="2944270" />
<Marker type="commercial" startTimeOffset="3320020" endTimeOffset="3390120" />
The XML I found was in the folder with any recording. It seems like this isn’t being added to the database XML.
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="d61e2fcf-0ed5-4bfa-a962-5c039de15e4e" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1598519402">
<Video ratingKey="3599" key="/library/metadata/3599" guid="plex://movie/5dbe81ed85c9ea001dc94929" type="movie" title="The Spongebob Movie: Sponge Out Of Water" titleSort="Spongebob Movie: Sponge Out Of Water" librarySectionTitle="Movies" librarySectionID="1" librarySectionKey="/library/sections/1" contentRating="TV-PG" summary="SpongeBob and Plankton form an alliance to recover the secret recipe for Krabby Patties, which has been stolen by the pirate Burger Beard. Their search eventually leads them to the real world, where they become superheroes in this charming adventure." rating="5.0" viewOffset="2655464" lastViewedAt="1601779232" year="2015" thumb="/library/metadata/3599/thumb/1601719206" art="/library/metadata/3599/art/1601719206" duration="7196733" originallyAvailableAt="2015-01-01" addedAt="1601719201" updatedAt="1601719206" oneShot="1">
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<Part accessible="1" exists="1" id="9146" key="/library/parts/9146/1601719198/file.ts" duration="7196733" file="/movies/The Spongebob Movie Sponge Out Of Water (2015)/The Spongebob Movie Sponge Out Of Water (2015).ts" size="3744041244" container="mpegts" packetLength="188" videoProfile="high">
<Stream id="21351" streamType="1" codec="h264" index="0" bitrate="3554" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" closedCaptions="1" codedHeight="720" codedWidth="1280" colorRange="tv" frameRate="59.940" hasScalingMatrix="0" height="720" level="32" profile="high" refFrames="4" scanType="progressive" streamIdentifier="256" width="1280" displayTitle="720p (H.264)" extendedDisplayTitle="720p (H.264)"/>
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<Stream id="21352" streamType="3" codec="eia_608" index="0" embeddedInVideo="1" streamIdentifier="256" displayTitle="Unknown (Closed Captions)" extendedDisplayTitle="Unknown (Closed Captions)"/>
</Part>
</Media>
<Genre id="13904" filter="genre=13904" tag="Other"/>
<Genre id="59" filter="genre=59" tag="Action/Adventure"/>
<Genre id="426" filter="genre=426" tag="Comedy"/>
<Genre id="14480" filter="genre=14480" tag="Animated"/>
<Genre id="14481" filter="genre=14481" tag="Sequel"/>
<Genre id="14482" filter="genre=14482" tag="Movie"/>
<Genre id="920" filter="genre=920" tag="Fantasy"/>
<Genre id="7023" filter="genre=7023" tag="Children"/>
<Genre id="13905" filter="genre=13905" tag="Cartoon"/>
<Genre id="14483" filter="genre=14483" tag="Preteen"/>
<Genre id="425" filter="genre=425" tag="Family"/>
<Channel id="13180" filter="channel=13180" tag="075 NIK (Nickelodeon (East))"/>
<Channel id="13584" filter="channel=13584" tag="801 NICHD (Nickelodeon HDTV (East))"/>
<Field locked="1" name="thumb"/>
<Preferences>
<Setting id="languageOverride" label="Metadata language" summary="Language to use for item metadata such as synopsis and title." type="text" default="" value="" hidden="0" advanced="0" group="" enumValues=":Library default|ar-SA:العربية|ca-ES:Català|cs-CZ:Česky|da-DK:Dansk|de-DE:Deutsch|el-GR:Ελληνικά|en-AU:English (Australia)|en-CA:English (Canada)|en-GB:English (United Kingdom)|en-US:English (United States)|es-ES:Español|es-MX:Español Mexicano|et-EE:Eesti Keele|fa-IR:فارسی|fi-FI:Suomi|fr-CA:Français Canadien|fr-FR:Français|he-IL:עברית|hi-IN:हिन्दी, हिंदी|hu-HU:Magyar|id-ID:Bahasa Indonesia|it-IT:Italiano|ja-JP:日本語|ko-KR:한국어|lt-LT:Lietuvių kalba|lv-LV:Latviešu valoda|nb-NO:Norsk bokmål|nl-NL:Nederlands|pl-PL:Polski|pt-BR:Português Brasileiro|pt-PT:Português|ro-RO:Română|ru-RU:русский язык|sk-SK:Slovenčina|sv-SE:Svenska|th-TH:ไทย|tr-TR:Türkçe|uk-UA:українська|vi-VN:Tiếng Việt|zh-CN:中文|zh-HK:香港|zh-TW:正體中文"/>
<Setting id="useOriginalTitle" label="Use original title" summary="Use the original title for this item regardless of the library language." type="int" default="-1" value="-1" hidden="0" advanced="0" group="" enumValues="-1:Library default|0:No|1:Yes"/>
</Preferences>
<Extras size="0"> </Extras>
<Related>
<Hub hubKey="/library/metadata/3230" key="/library/metadata/3599/similar" title="Related Movies" type="movie" hubIdentifier="movie.similar" context="hub.movie.similar" size="1" more="1" style="shelf">
<Video ratingKey="3230" key="/library/metadata/3230" guid="plex://movie/5d77686e0ab244002006db93" studio="Columbia Pictures" type="movie" title="Bad Boys for Life" librarySectionTitle="Movies" librarySectionID="1" librarySectionKey="/library/sections/1" contentRating="R" summary="Marcus and Mike are forced to confront new threats, career changes, and midlife crises as they join the newly created elite team AMMO of the Miami police department to take down the ruthless Armando Armas, the vicious leader of a Miami drug cartel." rating="7.7" audienceRating="9.6" year="2020" tagline="Ride together. Die together." thumb="/library/metadata/3230/thumb/1601543187" art="/library/metadata/3230/art/1601543187" duration="7438464" originallyAvailableAt="2020-01-07" addedAt="1601530831" updatedAt="1601543187" audienceRatingImage="rottentomatoes://image.rating.upright" chapterSource="media" ratingImage="rottentomatoes://image.rating.ripe">
<Media id="8250" duration="7438464" bitrate="40300" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="dca-ma" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="ma" videoProfile="high">
<Part id="8283" key="/library/parts/8283/1592713146/file.mkv" duration="7438464" file="/movies/Bad Boys for Life/Bad Boys for Life_t01.mkv" size="37483826107" audioProfile="ma" container="mkv" deepAnalysisVersion="4" requiredBandwidths="43217,42915,42506,41863,41258,40996,40350,40350" videoProfile="high">
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<Stream id="18437" streamType="2" codec="ac3" index="3" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="Surround 5.1" displayTitle="English (AC3 5.1)" extendedDisplayTitle="Surround 5.1 (English AC3)"/>
<Stream id="18438" streamType="2" codec="ac3" index="4" channels="6" bitrate="448" language="Français" languageCode="fre" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="Surround 5.1" displayTitle="Français (AC3 5.1)" extendedDisplayTitle="Surround 5.1 (Français AC3)"/>
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</Part>
</Media>
<Genre id="61" filter="genre=61" tag="Thriller"/>
<Genre id="59" filter="genre=59" tag="Action/Adventure"/>
<Genre id="426" filter="genre=426" tag="Comedy"/>
<Genre id="262" filter="genre=262" tag="Crime"/>
<Director id="11856" filter="director=11856" tag="Adil El Arbi"/>
<Director id="11857" filter="director=11857" tag="Bilall Fallah"/>
<Writer id="11858" filter="writer=11858" tag="George Gallo"/>
<Writer id="11557" filter="writer=11557" tag="Joe Carnahan"/>
<Writer id="11859" filter="writer=11859" tag="Peter Craig"/>
<Writer id="11860" filter="writer=11860" tag="Chris Bremner"/>
<Producer id="4447" filter="producer=4447" tag="Jerry Bruckheimer"/>
<Producer id="9405" filter="producer=9405" tag="Will Smith"/>
<Producer id="11948" filter="producer=11948" tag="Doug Belgrad"/>
<Country id="67" filter="country=67" tag="United States of America"/>
<Guid id="imdb://tt1502397"/>
<Guid id="tmdb://38700"/>
<Role id="2590" filter="actor=2590" tag="Will Smith" role="Detective Mike Lowrey" thumb="https://metadata-static.plex.tv/people/5d776826151a60001f24aaa6.jpg"/>
<Role id="11861" filter="actor=11861" tag="Martin Lawrence" role="Detective Marcus Burnett" thumb="https://metadata-static.plex.tv/people/5d7768316f4521001ea9b4df.jpg"/>
<Role id="11862" filter="actor=11862" tag="Paola Nuñez" role="Rita" thumb="https://metadata-static.plex.tv/people/5d77686e0ab244002006dc52.jpg"/>
<Role id="11863" filter="actor=11863" tag="Vanessa Hudgens" role="Kelly" thumb="https://metadata-static.plex.tv/people/5d77683785719b001f3a438b.jpg"/>
<Role id="3805" filter="actor=3805" tag="Alexander Ludwig" role="Dorn" thumb="https://metadata-static.plex.tv/people/5d77682b8718ba001e31280b.jpg"/>
<Role id="11864" filter="actor=11864" tag="Charles Melton" role="Rafe" thumb="https://metadata-static.plex.tv/people/5d77686e0ab244002006dc51.jpg"/>
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<Role id="11866" filter="actor=11866" tag="Joe Pantoliano" role="Captain Howard" thumb="https://metadata-static.plex.tv/people/5d7768252ec6b5001f6ba1f6.jpg"/>
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<Role id="11868" filter="actor=11868" tag="Jacob Scipio" role="Armando Armas" thumb="https://metadata-static.plex.tv/people/5d776c4551dd69001fe39952.jpg"/>
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<Role id="11876" filter="actor=11876" tag="Edelia Merida" role="Abuela"/>
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Is there a way that this can be done manually? Because obviously Plex isn’t doing it
I don’t think so. Your server’s debug logs may provide some clues as to what’s going wrong though.
Here are my logs, I hope they help. I’ve reached my wits end…
Hi @iwindowstech , according to the Plex Media Server logs you attached above, there is a '"/movies/The Spongebob Movie Sponge Out Of Water (2015)"/The Spongebob Movie Sponge Out Of Water (2015).log' file; can you zip up and attach that file to this forum?
There is no file under that folder with the extension .log
The xml file is just the XML for the commercials. Is there another spot this could be? I even check to see if it was a hidden file.
Is there a list of Plex client applications that will show the skip ads button? The Plex Web hosted on Plex shows it and the latest version of the Android app show it. What are the other clients that can read the XML?
It should also work on iOS/tvOS, Roku, and any other device that supports Skip Intro
@DaveBinM I’ve tried it on web, iOS, Roku, and tvOS - none of which work…
Can you specify which versions you’re using, both client and server? I’ve personally tested all of those, except Roku
@DaveBinM 7.6.1 on iOS most recent on the other platforms. The server version I have is 1.20.1.3252
And do the files have commercial markers appearing in the item XML when you view it in Plex?
@DaveBinM No, that’s the issue. They are showing up in the recordings folder in their own XML (see above) but not being added to the item XML in plex.
Right, so that’s a server side issue, which @ahiyahiya has asked you about. It’s not to do with the clients not working
Seems like it has been an issue for quite a long time. Is there a fix on the horizon? I’m pretty disappointed with it so far due to this 6+ month old bug unfortunately.
Support for marking commercials to be skipped was only added in server 1.20.0+, which was released to beta in late July 2020.
Ah, guess I got confused by the title of this thread: Commercial Skipping is broken starting in 1.18.6.2368 which is ongoing.
Regardless, it’s broken and I have no idea how to fix it. The logs claim there is a log file in the recording’s folder but it doesn’t. Seems like a pretty big bug.
Remove your custom comskip.ini file, it looks like some of the settings conflict with what Plex is trying to do.
