Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPad
kind regards Flemming
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issue
to capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Hi, thx for the help, I feel abit noobish sharing the wrong log 
I have now done as you have asked, i hope 
logs from the server and from iPad
It’s channel 017 DISCOHD at 02:23
I have also recorded a video of it you can watch on youtube youtu.be/eRVLJj7Xrvk
Again thx for the help
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
I’ve had a simular issue. I think I have narrowed it down. I watch the Plex remotely and find the recordings work, but liveTV crashes especially on my appleTV. When I remote into the server via TeamViewer I open up the performance viewer in windows. I found a DVR recording will be limited by the max bandwidth upload I set, but a live channel does not follow the set limitations and I think this crashes the stream.
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error
Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing input
This was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)
You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compare
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compare
Thx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playback
I have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?
@nebb1e said:
I’ve had a simular issue. I think I have narrowed it down. I watch the Plex remotely and find the recordings work, but liveTV crashes especially on my appleTV. When I remote into the server via TeamViewer I open up the performance viewer in windows. I found a DVR recording will be limited by the max bandwidth upload I set, but a live channel does not follow the set limitations and I think this crashes the stream.
It’s only a few channels that have this problem, and it doesn’t matter if its remote or local network, so nothing to do with upload.
But thx for trying to help 
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compareThx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playbackI have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?
Thanks for all the feedback. I will be referring this to the development team
But could you try the later beta releases. The logs I have are from 1.11.1.4753
Latest beta is 1.11.2.4772
and get me logs and zip of the Transcoder Sessions directory of a livetv session failing
You will need to prepare yourself tp copy out the /volume1/video/test/Transcode/Sessions/ directory before the 20 second timeout and cancellation of the session
Thanks
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compareThx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playbackI have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?Thanks for all the feedback. I will be referring this to the development team
But could you try the later beta releases. The logs I have are from 1.11.1.4753
Latest beta is 1.11.2.4772
and get me logs and zip of the Transcoder Sessions directory of a livetv session failingYou will need to prepare yourself tp copy out the
/volume1/video/test/Transcode/Sessions/directory before the 20 second timeout and cancellation of the sessionThanks
Thx again for helping.
Okay I have updated server to Version 1.11.2.4772 and created the logs + transcode sessions you asked for
Timeline is as follows, give or take a few sec:
18:33:10 - Starts live tv on channel 017
18:33:23 - copys sessions folder
18:33:34 - Fails to start live tv
18:34:00 - Starts recording on channel 017
18:35:30 - Stops recording
18:36:00 - Starts playback of recording
18:37:00 - Stops playback
One thing to note, after the update to the server, it began to use HW transcoding, so i disabled that. Before the update, HW was enabled, but it was using software transcoding, I’m 99,9% sure of that.
Kind regards Thun
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compareThx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playbackI have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?Thanks for all the feedback. I will be referring this to the development team
But could you try the later beta releases. The logs I have are from 1.11.1.4753
Latest beta is 1.11.2.4772
and get me logs and zip of the Transcoder Sessions directory of a livetv session failingYou will need to prepare yourself tp copy out the
/volume1/video/test/Transcode/Sessions/directory before the 20 second timeout and cancellation of the sessionThanks
Thx again for helping.
Okay I have updated server to Version 1.11.2.4772 and created the logs + transcode sessions you asked for
Timeline is as follows, give or take a few sec:
18:33:10 - Starts live tv on channel 017
18:33:23 - copys sessions folder
18:33:34 - Fails to start live tv
18:34:00 - Starts recording on channel 017
18:35:30 - Stops recording
18:36:00 - Starts playback of recording
18:37:00 - Stops playbackOne thing to note, after the update to the server, it began to use HW transcoding, so i disabled that. Before the update, HW was enabled, but it was using software transcoding, I’m 99,9% sure of that.
Kind regards Thun
Could you get a sample from the tuner of 2 minutes using curl with this request
curl 'http://192.168.87.101:5004/auto/v47' > channel017.ts
Not sure where you will run curl. On windows you would need to download from curl - Download and syntax would be
curl "http://192.168.87.101:5004/auto/v47" > channel017.ts
On windows you can use PowerShell and run the same curl command.
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compareThx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playbackI have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?Thanks for all the feedback. I will be referring this to the development team
But could you try the later beta releases. The logs I have are from 1.11.1.4753
Latest beta is 1.11.2.4772
and get me logs and zip of the Transcoder Sessions directory of a livetv session failingYou will need to prepare yourself tp copy out the
/volume1/video/test/Transcode/Sessions/directory before the 20 second timeout and cancellation of the sessionThanks
Thx again for helping.
Okay I have updated server to Version 1.11.2.4772 and created the logs + transcode sessions you asked for
Timeline is as follows, give or take a few sec:
18:33:10 - Starts live tv on channel 017
18:33:23 - copys sessions folder
18:33:34 - Fails to start live tv
18:34:00 - Starts recording on channel 017
18:35:30 - Stops recording
18:36:00 - Starts playback of recording
18:37:00 - Stops playbackOne thing to note, after the update to the server, it began to use HW transcoding, so i disabled that. Before the update, HW was enabled, but it was using software transcoding, I’m 99,9% sure of that.
Kind regards Thun
Could you get a sample from the tuner of 2 minutes using curl with this request
curl 'http://192.168.87.101:5004/auto/v47' > channel017.tsNot sure where you will run curl. On windows you would need to download from curl - Download and syntax would be
curl "http://192.168.87.101:5004/auto/v47" > channel017.ts
Okay, I could not get powershell to work, the file it produced was only 0 byte. But I got it working with the one from curl.haxx.se. The file is 120MB, so too big too attach, but I have uploaded it to my onedrive and you can download it from this link 1drv.ms/u/s!Ak8-jcpvzf0OgoRPBH10_Ze3lob-zA
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compareThx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playbackI have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?Thanks for all the feedback. I will be referring this to the development team
But could you try the later beta releases. The logs I have are from 1.11.1.4753
Latest beta is 1.11.2.4772
and get me logs and zip of the Transcoder Sessions directory of a livetv session failingYou will need to prepare yourself tp copy out the
/volume1/video/test/Transcode/Sessions/directory before the 20 second timeout and cancellation of the sessionThanks
Thx again for helping.
Okay I have updated server to Version 1.11.2.4772 and created the logs + transcode sessions you asked for
Timeline is as follows, give or take a few sec:
18:33:10 - Starts live tv on channel 017
18:33:23 - copys sessions folder
18:33:34 - Fails to start live tv
18:34:00 - Starts recording on channel 017
18:35:30 - Stops recording
18:36:00 - Starts playback of recording
18:37:00 - Stops playbackOne thing to note, after the update to the server, it began to use HW transcoding, so i disabled that. Before the update, HW was enabled, but it was using software transcoding, I’m 99,9% sure of that.
Kind regards Thun
Could you get a sample from the tuner of 2 minutes using curl with this request
curl 'http://192.168.87.101:5004/auto/v47' > channel017.tsNot sure where you will run curl. On windows you would need to download from curl - Download and syntax would be
curl "http://192.168.87.101:5004/auto/v47" > channel017.tsOkay, I could not get powershell to work, the file it produced was only 0 byte. But I got it working with the one from curl.haxx.se. The file is 120MB, so too big too attach, but I have uploaded it to my onedrive and you can download it from this link 1drv.ms/u/s!Ak8-jcpvzf0OgoRPBH10_Ze3lob-zA
Thank you very much. I have passed the link to the development team. Please keep the file there until the investigation is concluded and a fix is released
Thank you
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compareThx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playbackI have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?Thanks for all the feedback. I will be referring this to the development team
But could you try the later beta releases. The logs I have are from 1.11.1.4753
Latest beta is 1.11.2.4772
and get me logs and zip of the Transcoder Sessions directory of a livetv session failingYou will need to prepare yourself tp copy out the
/volume1/video/test/Transcode/Sessions/directory before the 20 second timeout and cancellation of the sessionThanks
Thx again for helping.
Okay I have updated server to Version 1.11.2.4772 and created the logs + transcode sessions you asked for
Timeline is as follows, give or take a few sec:
18:33:10 - Starts live tv on channel 017
18:33:23 - copys sessions folder
18:33:34 - Fails to start live tv
18:34:00 - Starts recording on channel 017
18:35:30 - Stops recording
18:36:00 - Starts playback of recording
18:37:00 - Stops playbackOne thing to note, after the update to the server, it began to use HW transcoding, so i disabled that. Before the update, HW was enabled, but it was using software transcoding, I’m 99,9% sure of that.
Kind regards Thun
Could you get a sample from the tuner of 2 minutes using curl with this request
curl 'http://192.168.87.101:5004/auto/v47' > channel017.tsNot sure where you will run curl. On windows you would need to download from curl - Download and syntax would be
curl "http://192.168.87.101:5004/auto/v47" > channel017.tsOkay, I could not get powershell to work, the file it produced was only 0 byte. But I got it working with the one from curl.haxx.se. The file is 120MB, so too big too attach, but I have uploaded it to my onedrive and you can download it from this link 1drv.ms/u/s!Ak8-jcpvzf0OgoRPBH10_Ze3lob-zA
Thank you very much. I have passed the link to the development team. Please keep the file there until the investigation is concluded and a fix is released
Thank you
Np, it will be there as long as they need it 
thx again for helping
Glad you got it working. Windows does have a different format. The > should be replaced with -o.
I always use the ‘>’ on windows without any issue
Never works for me, writes the final status information to the file and not the video stream. For example using > out.ts,
StatusCode : 200
StatusDescription : OK
Content : {71, 64, 0, 23…}
RawContent : HTTP/1.1 200 OK
Connection: close
Pragma: no-cache
transferMode.dlna.org: Streaming
Cache-Control: no-cache
Content-Type: video/mpeg
Date: Wed, 14 Feb 2018 02:25:40 GMT
Server: HDHomeRun/1.0
…
Headers : {[Connection, close], [Pragma, no-cache], [transferMode.dlna.org, Streaming], [Cache-Control,
no-cache]…}
RawContentLength : 18542440
Using -o out.ts writes the actual video stream.
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
@sa2000 said:
@NasThun said:
Hi, I am having problemes with 2 channels, Discovery and national geographic. When i try to watch any of those 2 channels live, Plex fails and closes them again after a short while, on all devices i have tryed, PC, Apple TV, iPhone/iPad, but i can record them and watch after with no problems. I live in EU and using HDHomeRun EXPAND i have attached log file after trying to watch from my iPadkind regards Flemming
iPad ? if using Plex for iOS app on iPad then the log for the app would be from within settings / Help & Support / Debugging / Share Debugging Data / and select Email to email the zip iOS app to your mailbox
Would also need corresponding server logs. First ensuring debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restarting the server to get fresh logs before reproducing the issueto capture the server logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ and the iOS logs as outlined above
Please indicate what time the issue arose and what channel
(The log you attached is for the Plex Web app)
Any update? I’m currently using dvblogic for streaming tv, but I’m hopning to move to plex, but I wanted to test it first to see how it is working, but I can’t make the switch if not all channels are working.
Kind regards Thun
Thanks for the logs. The live tv transcoding is starting but I see a lot of errors logged and the iOS app is aborting the session after 20 seconds
Lots of errors like these are logged
Feb 02, 2018 02:22:59.836 [0x7fb858d11700] ERROR - [Transcoder] [ac3 @ 0x1d37460] frame sync error Feb 02, 2018 02:22:59.838 [0x7fb855511700] ERROR - [Transcoder] Error while decoding stream #0:2: Invalid data found when processing inputThis was for channel 017
Feb 02, 2018 02:22:55.010 [0x7fb855511700] DEBUG - Request: [10.8.0.10:53860 (WAN)] POST /livetv/dvrs/2/channels/017/tune (11 live) TLS GZIP Signed-in Token (NasThun)You said that recording works ok for this channel but not live tv
Would like to see logs for a recording of a programme on this channel to compareThx for the help
I have now created the new logs you asked for, its from the same channel and all is done from my iPad.
Recording is “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts”
Timeline is as follows, give or take a few sec
23:27:47 - Starts recording on channel 017
23:28:50 - Stops recording
23:29:30 - Starts playback of recording
23:30:30 - Stops playbackI have also uploaded mediainfo for the TS file I recoreded “Yukon Men (2012) - S04E07 - Blood on Their Hands.ts” After I created the logs, I added a new channel to my DVR, which uses almost the same video and audio specs as channel 017 but that works with live watching, only differences is that channel 017 has dual audio, ac3+MPEG Audio and uses another type of “Scan type, store method: Separated fields” where the channel that works is using “Scan type, store method: Interleaved fields” I have also uploaded mediainfo for that channel “The Joneses (2009).ts”
I hope this helps with narrow down the problem.
Kind regards Thun
UPDATE:
I tried recording a file from the other channel that does not work either to see what video and audio spec its uses, and its also has dual audio tracks ac3+MPEG Audio but it uses “Scan type, store method: Interleaved fields” which the other channel that works also uses, so it might just be that extra MPEG Audio track that makes it bug?Thanks for all the feedback. I will be referring this to the development team
But could you try the later beta releases. The logs I have are from 1.11.1.4753
Latest beta is 1.11.2.4772
and get me logs and zip of the Transcoder Sessions directory of a livetv session failingYou will need to prepare yourself tp copy out the
/volume1/video/test/Transcode/Sessions/directory before the 20 second timeout and cancellation of the sessionThanks
Thx again for helping.
Okay I have updated server to Version 1.11.2.4772 and created the logs + transcode sessions you asked for
Timeline is as follows, give or take a few sec:
18:33:10 - Starts live tv on channel 017
18:33:23 - copys sessions folder
18:33:34 - Fails to start live tv
18:34:00 - Starts recording on channel 017
18:35:30 - Stops recording
18:36:00 - Starts playback of recording
18:37:00 - Stops playbackOne thing to note, after the update to the server, it began to use HW transcoding, so i disabled that. Before the update, HW was enabled, but it was using software transcoding, I’m 99,9% sure of that.
Kind regards Thun
Hi
I have a pre-release build of version 1.13.0 of Plex Media Server to give to you to try to see if this gets fixed with it
I will send you a private message with a link
Thx alot, will test it out tomorrow
