Library has no content when viewed by Folder

@greddin said:
The only workaround I can think of would be to move all the R rated movies into their own library then specifically do not share this library with the kids’ managed accounts. This way I can turn off all restrictions just so folders in a Home Video library will appear. The rest of the movies under R rating (PG, PG-13, G…) I don’t care of kids managed accounts see them.

By the way, I was hoping today’s 0.9.15.2 media server update would fix the issue but it didn’t.

@marshal.anson said:
Yeah, that workaround is really time consuming and shouldn’t have to be done. Very counter intuitive to what Plex is supposed to do!

After every update I test it to see if they’ve fixed it, but I don’t think Plex recognizes it as an official bug yet.

@Mradams921 said:
I have been racking my brain trying to figure out why all of a sudden, my daughter can’t see anything in her library. I added a G rating manually to a few of the movies in plex and they showed up. So something in the code must be unable to determine the Parental Rating from the rating score alone. My 2 Cents. Please fix this guys.

This has been discussed with the Plex team. While it’s always possible things could change in the future, it’s currently intended behavior that viewing “by folder” is not available when content is restricted while sharing. Even if the restricted library items themselves weren’t accessible, the folder paths to get to them would still be accessible and in many cases that visibility would render the restriction largely pointless since the existence (if not accessibility) of the item would be evident as well as details about what it was in most cases (via folder naming). It’s not currently possible to also hide the folder path itself.