Viewing By Folder Doesn't Work with Parental Controls

Plex Media Server
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Server Version#: 4.108.0
Player Version#: N/A

This is perhaps a fringe use case, but nonetheless the feature seems to be broken in this situation.

If you have a Library of Personal Media, you cannot view that Library by Folders if ANY restrictions are in-place for Movies for the user trying to view it.

My specific setup is this: I have a “Personal Media” Library for Sports. In that Sports Library, there is a folder named NFL with subfolders for different years. This type of content is easier to browse on Plex by Folders. I’ve assigned a content rating of TV-PG to all of the videos in this library. A user with Parental Controls enabled is able to view the videos in this library, granted their restrictions allow TV-PG and don’t exclude TV-PG in the “Movies” section of restrictions. This is working as designed. However, when viewing this Library, if this user changes to “Folders” instead of “Movies”, Plex returns a message saying “Sports” is empty. This happens regardless of the specific content ratings Allowed or Excluded. If ANY rating is Allowed or Excluded, the user cannot view by Folders.

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That is intentional. It is mentioned in the support doc on restrictions a couple times for both ratings and labels.

If one manages their files with movies in folder named the same as the movie. Restricting R rated movies or only allowing PG13 movies would still let a kid see movie titles on the folder that may not be appropriate like Nymphomaniac or possibly much worse for example. Folders are not media items and don’t have content/label restrictions on them they cannot be hidden individually by restrictions so we hide them all if any restrictions are in place.

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Ah, well I guess that makes sense. An option or something to allow folders would be nice, but I imagine there aren’t enough people that would benefit to make the effort worth it.

I guess I need to come up with a better solution to personal media organization.

Thanks for the response!

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