PMS 1.13.0.5023 Crash

Plex Media Server Plex Pass Betas
1

Ever since I upgraded to the latest PMS build it has been giving me trouble. At first it wouldn’t run at all when installing it directly from the activation. I downloaded the build separately on the website and “repaired” it. After finally getting back online, it wouldn’t allow me to connect to it at all from any external devices. It kept crashing. For whatever reason it’s allowing me to watch it externally, but now it randomly crashes and I have to manually turn it on again.

I’m on the latest Win10 build that came out last week.

2

Mine crashed too the other day after upgrading during a recording. Similar problems on install too. I had to manually start PLEX server and then fiddle with getting my web browser FF client connected, etc.
Version 1.13.0.5023 Check for Updates / Up to date and I am on WIN 7 HOME EDITION and primarily use a browser to access it 99% of time on same work station which is my media center connected to a plasma.

3

I gave in and rolled it back to the previous version. So far I haven’ ran into any issues. I’ve since then “skipped” the installation on my backup servers.

4

please ensure debug logging and crash reporting enabled and provide logs

see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Suggest restarting the server with debug logging enabled before that and on next crash, restart and capture the logs and attach the zip in a post here

5

ok I am able to recreate the crash and work around the issue by disabling hardware transcoding on a Windows 10 machine running PMS 1.13.0.5023 which runs fine although my CPU is now at 95% watching live tv on an Intel Compute Stick with 6th gen Core M3-6Y30 processor.

Server logs attached.

6

@shaneosullivan said:
ok I am able to recreate the crash and work around the issue by disabling hardware transcoding on a Windows 10 machine running PMS 1.13.0.5023 which runs fine although my CPU is now at 95% watching live tv on an Intel Compute Stick with 6th gen Core M3-6Y30 processor.

Server logs attached.

It is crashing in the intel driver mfx_mft_h264ve_32.dll

STACK_TEXT:  
0ab5da38 658afbda 074672d0 0ab5da7c 5c9e4d19 0x0
0ab5db38 658d7818 0ab5db58 0ab5db54 07446a80 mfx_mft_h264ve_32+0xfbda
0ab5db78 7168b731 0a482a18 00000000 00000002 mfx_mft_h264ve_32+0x37818
0ab5e2a8 00000000 00000000 71716ea0 0000001b avcodec_58+0x18b731

This is a similar crash to that seen from users that are running Plex Media Server as a Service - and reported here http://forums.plex.tv/discussion/comment/1663354/#Comment_1663354

Does your server run without a desktop ? eg as service or started through RDP?
All reports of this crash have so far been from users running Plex Media Server as a service without a desktop session

Could you send me a zip of this file please (by private message)

C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_32.dll
7

Plex automatically runs on boot up as a service (isn’t this normal?)

Yes there is no monitor connected to the HDMI port, I access the machine through TeamViewer as it’s connected directly in a small network cabinet.

I’ll send the zip after this post. Thanks for the help.

8

@sa2000 I’ve noticed a few PMS beta updates over the last few weeks but have not seen a fix for the PMS as a service crash issue.

Do you know if there is any update or is a fix in the pipeline?

Many thanks.

9

I have no update on this intel hardware driver crash which affects systems with Plex Media Server run as headless or as a windows service and hardware acceleration is enabled

10

I have my servers connected via dvi and hdmi to a monitor and still have this crashes… since this last update they are even worse

11

@“The Wicked One” said:
I have my servers connected via dvi and hdmi to a monitor and still have this crashes… since this last update they are even worse

Are you running Plex Media Server as a windows service or scheduled task?

If you are not, could you provide logs please captured after the restart that follows the crash - with debug logging enabled beforehand

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

12

We are expecting these Intel h264_qsv encoder crashes to have been fixed by the ffmpeg update which has been released in Plex Media Server beta 1.17.0.1709-982421575

If not, please provide server logs after a crash