Plex Media Server Repeatedly Crashing

Plex Media Server Desktops & Laptops
1

Server Version#: 1.13.9.5439

I have uninstalled the latest Windows 10 updates and upgraded PMS to the latest version with the same results. I have attached the logs. I am at a loss as to what is causing the problem.

As I am typing this post the PMS has been restarted 2 times.

Any help would be great. Thanks.

Plex Media Server Logs_2018-10-21_10-30-05.zip (1.6 MB)

2

You are running the server as a service / headless and it is crashing within the hardware codec mfx_mft_h264ve_32.dll

An acknowledged problem. The only available advice is to either

  • Disable hardware transcoding in Plex Media Server, or
  • Do not run as a service
3

sa2000:

Thanks for the feedback and advice. Sorry it took me a while to respond as I have been traveling for work this week.

I will give this a shot to see if this clears up the issue.

Again, Thanks.

4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

5

We are expecting these Intel h264_qsv encoder crashes to have been fixed by the ffmpeg update which has been released in Plex Media Server beta 1.17.0.1709-982421575

If not, please raise a new forum topic with server logs after a crash