@Afullmark, thanks for offering to test! For this, we’re looking to confirm if the issue is isolated to the PMS transcoder and if it will be resolved on the client-side when we release with ExoPlayer 2. If it’s resolved on the client side, then we’ll need to progress with the server team on a fix for transcoding.
In our internal testing with the sample files you provided, channel audio and frame rate changes didn’t cause issues when playing back using ExoPlayer 2, however we’re hoping your testing will help confirm this is true in environments outside of our testing. We’re also looking to confirm how dvb_subtitles work with it, in the wild.
@Afullmark, I’ve enabled your Plex account to use ExoPlayer 2. This is account wide for all Android TV and mobile clients you might use, and is reversible if you choose not to stick with the alpha. Here are some steps to get started with testing:
- You might need to close the Plex app on your Shield for the account update to take affect
- Go into the Android Plex settings and enable
Display Info Overlay. This will show you with player you are using and confirm it is v2 you are testing - Turn subtitles off and play affected media, ensuring it can be Direct Played without subtitles and confirm playback is fine with ExoPlayer 2
- Turn subtitles on and play affected media, confirm if playback is fine with ExoPlayer 2
If playback works with subtitles turned off but fails with subtitles turned on, then we would be confident that the issue will be resolved for Direct Play when we release with ExoPlayer 2, and that an issue remains with the transcoder for the server devs to solve.
