1.15.0.647 - Fails to launch - Can't find libva.so.2

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1

On my Unraid box, I run the official docker container. HW acceleration works. But when I restarted the pms-docker, it upgraded to 1.15.0.647, but it can’t launch any more with continuous errors:

Starting Plex Media Server.
/usr/lib/plexmediaserver/Plex Media Server: error while loading shared libraries: libva.so.2: cannot open shared object file: No such file or directory

I do see the library in the same place where the Plex Media Server loads the other libs from:

root@unraid:/usr/lib/plexmediaserver# ls /usr/lib/plexmediaserver/lib/libva.so.2
/usr/lib/plexmediaserver/lib/libva.so.2

root@unraid:/usr/lib/plexmediaserver# ldd Plex\ Media\ Server
[…snipped…]
librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x0000152bcf505000)
libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x0000152bcf2ef000)
libva.so.2 => not found
libva.so.2 => not found
libva-drm.so.2 => not found
libva.so.2 => not found

How do I resolve this? :frowning:

2

I’ve the same error

3

Thought I wouldn’t be the only one. Giving Emby a try with Kodi, while this is sorted. :stuck_out_tongue:

4

I don’t know Docker or unraid but in the startup script, where it sets LD_LIBRARY_PATH,

edit it to add /lib to the end. Save and restart. It appears the docker scripts weren’t updated.

Please confirm the patch works and I will submit the bug report.

5

Let me give it a shot. I see which file to update:

/var/run/s6/services/plex/run

I added /lib in the following line, as following to above file:

exec s6-setuidgid plex /bin/sh -c ‘LD_LIBRARY_PATH=/usr/lib/plexmediaserver/lib /usr/lib/plexmediaserver/Plex\ Media\ Server’

It works. Please submit the bug report.

Thanks for the response! I should’ve figured this out on my own. I guess I got confused why it could load the .so’s from the same directory but not the libva.

6

Work too !

Change /usr/lib/plexmediaserver to /usr/lib/plexmediaserver/lib in /etc/services.d/plex/run

7

Now, one final verification if you have time:

Per the instructions:

  1. With the Public version, make sure everything is up to date.
  2. Then uprade.

Skipping updates has been known to cause that error. I need to verify everything was done per instructions.

8

I’m using the official docker image. pms-docker. I usually do a restart when I see an upgrade is available, which is what I did this time. And experience an issue.

I did not skip an update. I update religiously.

I also did a docker pull pms-docker – but no difference.

Let me know if you need any more info.

9

All good. Thanks very much. Completing the report now.

10

My teammate on the other side of the world (currently in daylight :slight_smile: ) told me it was fixed and tested some time ago.

The container must be updated. He runs unraid.

I hope you know what that means?

11

The docker has been updated 24 days ago (https://hub.docker.com/r/plexinc/pms-docker/tags) by commit: https://github.com/plexinc/pms-docker/commit/0e81f12e599d83db99b7d2bd1c94b1a29088b2e7

12

How did you edit the file? I have no nano or vi :slight_smile:

13

I have the same issue :slight_smile:

14

In windows, it started but continously kept crashing. I reverted to to last public uptate and everything is once again fine.

15

I used the horrible way to do it but it works:

go into container: docker exec -it plex bash
go to folder: cd /etc/services.d/plex

run this: cp run run.backup (just to be safe :slight_smile: )

echo #!/usr/bin/with-contenv bash > run
echo >> run
echo echo “Starting Plex Media Server.” >> run
echo home="$(echo ~plex)" >> run
echo export PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR="${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR:-${home}/Library/Application Support}" >> run
echo export PLEX_MEDIA_SERVER_HOME=/usr/lib/plexmediaserver >> run
echo export PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS=6 >> run
echo export PLEX_MEDIA_SERVER_INFO_DEVICE=docker >> run
echo >> run
echo if [ ! -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” ]; then >> run
echo " /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}”" >> run
echo " chown plex:plex “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}”" >> run
echo fi >> run
echo >> run
echo exec s6-setuidgid plex /bin/sh -c ‘LD_LIBRARY_PATH=/usr/lib/plexmediaserver/lib /usr/lib/plexmediaserver/Plex\ Media\ Server’ >> run

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16

update run file.txt (1.0 KB)

here’s the text file so that you can just copy paste

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17

sed -i ‘s/LD_LIBRARY_PATH=/usr/lib/plexmediaserver/LD_LIBRARY_PATH=/usr/lib/plexmediaserver/lib/g’ /etc/services.d/plex/run

Here’s a command that will replace just the line in a Docker image. Backup the file first, etc

18

haha, that’ll be the correct way of doing it yes :smiley: ignore my way !

19

Just did a docker pull and it’s fixed upstream again!

20

I did an apt install nano. It’s basically a Ubuntu Xenial image.

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Error after upgrading plexinc/pms-docker plexpass to 1.15.0.647-67e950f12