1.18.2.2041 gives 100% CPU and server not accessible

Plex Media Server Desktops & Laptops
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Server Version#: 1.18.2.2041
Player Version#: NA
I recently decided to upgrade from 1.17.0.1841 to 1.18.2.2041
Now the server is cranking at 100% CPU for the last 12 hours and the server is not accessible.

The log is filled with stuff like this

Nov 22, 2019 00:44:11.552 [5744] DEBUG - Request: [192.168.1.14:59588 (Subnet)] GET /media/providers (214 live) GZIP Signed-in Token (tramp78)
Nov 22, 2019 00:44:11.552 [2848] DEBUG - Completed after connection close: [127.0.0.1:58989] 200 GET /media/providers (214 live) TLS GZIP 1537505ms 0 bytes (pipelined: 1)
Nov 22, 2019 00:44:15.761 [9392] DEBUG - Request: [127.0.0.1:59605 (WAN)] GET /media/providers (213 live) TLS GZIP Signed-in Token (tramp78)
Nov 22, 2019 00:44:15.765 [1008] DEBUG - It took 78.125000 ms to retrieve 49 items.
Nov 22, 2019 00:44:15.765 [2848] DEBUG - Completed: [192.168.1.14:59017] 200 GET /media/providers (213 live) GZIP 1521859ms 7112 bytes (pipelined: 1)

This sequence is in there over 700 times. Anyone know what it is doing? Is this a wait it out and it will eventually finish? I have a bucketload of media so is it just going to take a long time?

And for the developers - why can’t the server be accessible while this is going on?

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After music scan completes, RAM usage spikes and NAS becomes unresponsive
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May I see the DEBUG logs which are captured from this?

Seeing the entire set lets me look at everything going on.

I am curious but also be advised, the only thing I usually do with windows are to wash or break them. :wink:

3

Is there a particular place for the debug logs? The only log I see (in the logs folder) that is updating constantly is Plex Media Server.log
Is that the one you want?
And hey, windows is kind of ok…kind of[Plex Media Server.log|attachment]

4

the easiest way to get logs is @ Plex Web > settings > troubleshooting > download logs

which provides a nice zip file with all logs without having to dig through the plex folders.

5

Sounds like a great idea except the server is not accessible so I can’t run any of those commands. They aren’t available. I can see the verbose logs so I copied those out.

6

plex never wants verbose logs unless they specifically ask for them.

they should always be DEBUG logs only.

and you should not edit or provide partial logs, just zip them all up and drop into a reply.

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debug.zip (11.5 KB)

well here is the non verbose stuff, cut and pasted to a text file and zipped. My logs folder zipped in 60 meg. Pretty sure they don’t want that.

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11.5 KB is not what I want. That’s the Web client log.

Settings - Server - Troubleshooting - Download Logs

As for the size if that Logs directory, what is the retention length set for?

What’s the value of logNumFiles= in the Preferences.xml ?

9

The deal is I can’t get to the server. It is “unreachable” which means all that cool stuff in settings isn’t there.
All I get is a button that says, “do you want to try to re-connect?”

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Preferences.xml is in the “Plex Media Server” directory which is just above the “Logs” directory.

As for the server itself,

  1. Sign the web app out of your account (upper right)
  2. Exit browser
  3. Open browser
  4. Open incognito window
  5. http://127.0.0.1:32400/web (if on that PC) or http://:LAN.IP.of.server:32400/web
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That /web link just gives me a spinning circle and a Loading tab.

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let’s wind this back.

  1. Is the server on the same LAN or remote?
  2. If on the same LAN, is the LAN RFC-1918 compliant (10.x.x.x, 192.168.x.x, 172.16.x.x-172.31.x.x)
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192.168.x.x

The server is on the same LAN. It’s hardwired to the router.

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Hey Chuck, I think I’m going to take your advice and drastically limit the amount of music that PLEX is dealing with. I’m going to revert back to 1.17.whatever and delete the music libraries. Then updrade to the latest and see what happens. If that works, I’ll slowly bring in a subset of the previous music ibrary (that which might actually be played). I can’t helo but think what is shutting it all down is dealing with those music libraries.

And that worked.
Reverted to 1.17.0.1841
Deleted all the music and audio book libraries.
Upgraded to 1.18.2.2058 which took maybe 15 minutes
Slowly rebuilding smaller music libraries is working fine.

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