1.19.3.2852 crashing on start after upgrade from 1.10.1.4602

Server Version#: 1.19.3.2852

Upgraded server manually. Now when I start plexmediaserver on ubuntu, it crashes. When I try to access the web server from firefox it tells me the server is unreachable.

Dump file is attached
68e1c899-62ae-042b-622b5560-73658a1b.zip (73.6 KB) .

When I check the status of the service, this is the output:

ubuntu@ubuntu-virtual-machine:~$ sudo systemctl status plexmediaserver.service
● plexmediaserver.service - Plex Media Server

Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)

Active: deactivating (stop-sigterm) (Result: signal) since Thu 2020-05-28 15:45:31 EDT; 7s ago

Process: 6005 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= “{print $2}” | tr -d " )

Process: 6002 ExecStartPre=/bin/sh -c /usr/bin/test -d "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "{PLEX_MEDIA_SERVER_
Main PID: 6005 (code=killed, signal=SEGV)

CGroup: /system.slice/plexmediaserver.service

├─6036 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-219a9974e/Framework.bundle/Contents/Resources/

├─6083 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resour

├─6085 /usr/lib/plexmediaserver/Plex DLNA Server

├─6120 Plex Plug-in [com.plexapp.agents.movieposterdb] /usr/lib/plexmediaserver/Resources/Plug-ins-219a9974e/Framework.bundle/Conte

├─6123 Plex Plug-in [com.plexapp.agents.lastfm] /usr/lib/plexmediaserver/Resources/Plug-ins-219a9974e/Framework.bundle/Contents/Res

├─6124 Plex Plug-in [com.plexapp.agents.themoviedb] /usr/lib/plexmediaserver/Resources/Plug-ins-219a9974e/Framework.bundle/Contents

├─6126 /usr/lib/plexmediaserver/CrashUploader --directory=/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cr

└─6234 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-219a9974e/Framework.bundle/Contents/Resou

May 28 15:45:26 ubuntu-virtual-machine systemd[1]: Starting Plex Media Server…

May 28 15:45:26 ubuntu-virtual-machine systemd[1]: Started Plex Media Server.

May 28 15:45:31 ubuntu-virtual-machine Plex Media Server[6005]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserv

May 28 15:45:31 ubuntu-virtual-machine systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV

  1. Dump files aren’t useful at this point but the log files zip is.
  2. Please clarify : PMS 1.10.1 ???
  3. Distribution and Version please?

Sorry about that.

PMS 1.10.1.4602-f54242b6b_amd64
I am running on Ubuntu 16.04.3 LTS
Logs.zip (1.9 MB)

Quickly looking at the Plex Media Server Logs, it looks like it may be a database issue. I know I upgraded to a much newer version, so I’m guessing some the schema changed on one of the databases in between these versions.

Are those logs helpful?

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