Hello
I have a strange new behavior. I have 2 plex media servers. Usually I could see both and access both from my devices in the same LAN and from outside lan. Now only one at a time can be accessed. If I have access to one, I don’t have access to the other and it s not always the same.
Very strange
You need to ensure not to pick the same external/WAN port number for both servers.
You seem to have been using 32400 for both of them. Which doesn’t work because your router has only one external IP address. If external clients access that IP on port 32400, you still cannot disambiguate which server is targeted.
Therefore one of your servers needs a different external port number.
Nope ! It was working perfectly well for months when all of sudden it didn’t. That’s what I don’t understand. And I didn’t pick the same for both servers, pkex config seems to have changed without any reasons.
And it happens on BOTH internal and external clients
Your account shows 2 servers, one of which is in soft-deleted state.
Both servers are shown to have enabled remote access, with the same external port number. Whenever that happens, Plex.tv now has two different server ID numbers pointing at the exact same address. It then proceeds to automatically soft-delete the older of the two servers. With the result that none of your client will see the soft-deleted server anymoe. Be it local or remote.
Check your server settings, as well as the port forwardings in your router.
I propose you start with the server that is currently accessible.
Settings - [server] - Remote Access
You seem to have “Manually specify public port” enabled.
Put in a different number in there. Use some random value between 20000 and 50000.
Then enter your router’s configuration and change the port forwarding to use that same external port number (but keep the internal port number at 32400)
Verify that there is a second port forwarding that points at your other server device’s IP.
The external port numbers of these two port forwardings must be different!
The following is often misunderstood by users, hence why I am explaining it here:
When editing server settings, do always check on the left side bar, that you are indeed editing the intended server.
Which server you are editing is NOT determined by the IP address that you are using to load the web app into your browser.
It (usually) doesn’t matter from where the web app is loaded. You can use the same instance to manage all your servers.
The red circle marks the “friendly name” of the currently selected server:
This is also a drop-down selector to switch to your other server(s)
I went into a deep discussion of this completely with screen shots. Follow this except the dual-WAN part. You have to use a different external port and port-forward that to 32400. I use 32401.
Hello
This doesn’t help has I already know most of this.
It was working for months. Then the root cause seems to be that the external ip address of my router changed.
And somehow, everything went back to default with 32400.
I have changed as you said but even before you said it for new ports.
Problem is that I only have access now to the oldest of the 2 plex media servers. The new one completely disapeared and I have no way to manage it, it doesn’t appear any more in any plex interface. I changed also the port for it in my router interface.
You said it is in “soft delete state”, what does it means ?
How to get back the new plex media server ?
Thanks
it means it is hidden from your account because another server is using the same info that two should not be able to have. Plex TV assumes you got rid of it but knows it could be some temporary thing like someone reconfiguring network and soft deletes it which preserves the record of who you shared server with for example incase it can ping it again.
If you had manually unclaimed the server it would actually delete it.
It is hard to say because I cannot think of a reason the server itself would ever change the port unless some sort of back up file is overwriting the advanced prefs. The only time a port is ever assigned automatically is when manually port mapping is disabled and the server gets a port from the router via UPnP and though i suppose it could happen I’ve never heard of a router coincidentally assigning 32400.
I would probably start by simply editing the one you do have access to do use a different external port and add a new port forward in router to it. then restart the other one which should be ok to use the existing port it has.
or for the machine you cannot access you can edit the Advanced settings file/registry make sure ManualPortMappingMode is enabled and edit the ManualPortMappingPort for the server you cannot access ,make new port forward with new port and restart that one. https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/
Your router might be doing something flakey and just need a restart as well.
Is it possible that you created the newest server as a “clone” of one of the existing servers? i.e. copied the whole data folder and the hidden server settings as well
If so, you need to perform some extra steps to disentangle the original and the copy from each other.
It seems nobody from Plex understand a simple thing : the server is completely gone from your interface. Gone as disappeared as not there anymore. Therefore no I cannot change any parameter. Maybe I should just re create it
You can change the parameters for port in the actual file (or registry if windows) on your computer/NAS the server is installed on where those parameters live. They are in the advanced settings which is all explained in the link I put in my previous post with the parameters that would need to change if it is a port issue.
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