Server Version#: 1.32.6.7371
Player Version#: 4.112.0
When I play something on Plex, it shows as being played by ID A and when I log into Tautulli, it shows that I’m logging in as ID B. Tautulli support let me know that this is an issue with Plex and that Plex support can solve this. How can I ensure that my Plex server sees my user ID?
Hey, I’m just bumping this for the Plex team to check out. I’m a paying customer seeking product support.
Hi Plex team,
How can I get support?
Can you DM me the two IDs?
Yes, thank you so much!
Atomatth helped me figure this out.
There was an issue in my Tautulli database that kept reading the wrong user_id. This was likely caused by an email address change years ago.
I did the following to the database (from Tuatulli Support):
`DELETE FROM users WHERE user_id = B`
Then you need to reassociate the history from B with A
`UPDATE session_history SET user_id = A WHERE user_id = B`
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