User ID Problems with XPlay

Dev Community Apps & Creations
,
1

Server Version#: 1.25.6.5577
XPlay Version#: 2.716.203

I have an LG C9 and I use XPlay to watch my 4K remuxes. However, after a TV software update, I was required to sign into my Plex account again in XPlay, and XPlay listed a different User ID and reverted to trial mode. I contacted Bublikoff, and he said I needed to login to the Plex account that I activated XPlay with. The problem is I only have the one Plex account, and that is the one I’m logged in as. The User ID that XPlay is currently reporting is different than the User ID it reported before. The ‘new’ User ID does match the User ID listed if I use the method from ByteMyBits’ Tweet https://twitter.com/_bytemybits/status/1198710058600845313
I tried looking through my Plex logs and the ‘old’ User ID is listed in the logs many times but the “new” User ID is never listed at all.

I’ve Tried going back to the native Plex app, but it is constantly buffering (everything is direct playing according to Tautulli, and the TV is on 5G WiFi) and I can’t even get the movie to start on my Chromecast With Google TV. I suppose I can purchase XPlay again, but is the User ID going to change again in a few months with another software update?

2

One thing I noted is every time my “old” User ID is listed in the logs, it is accompanied by the name of a managed user. Do Managed Users get a unique User ID or should they report the same ID as the admin account?