I have recently got a new TV (LG G2 OLED), and 4K content is no longer working.
It worked on my previous TV (a 4K HDR LED).
My current setup is as follows:
- Plex Media Server is on a Windows Machine
- Plex Media Player is on an Xbox One X
When playing the content, it is showing as Direct Play. There is no transcoding happening.
The stats in task manager are all reasonable, nothing is maxing out at all.
Everything is Ethernet wired, on 1Gb connections. The PC has a 1Gb ethernet port, wired. The router is 1Gb ethernet port, wired. The Xbox One X is a 1Gb ethernet port, wired. These are connected via Tenda PowerLine Adapters, which are also 1Gb ports.
The cables are all Cat 5E (so capable of 1Gbps).
The TV is connected via ARC, to an AV Receiver, which my Xbox One X is going through. Audio settings on the TV set to bitstream. Xbox has passthrough. The setup I have is 5.1 for audio on the receiver. That 5.1 audio track is always being selected when playing the files to ensure Direct Play.
The content which does play, is of a bitrate below 50 Mbps. Anything above 50 Mbps does not play. By “not play”, it either buffers (but still shows as Direct Play, so is NOT a transcoding issue), or the Plex client app freezes at a certain point. All other content plays fine, and it used to play fine on my previous TV. The only thing that has changed in my setup is the TV.
I understand the bitrate shown (for example on one file that does not play, it’s 78 Mbps) is an average. It is as though one part gets a bitrate pushed of let’s say 150 Mbps, it causes it to freeze and crash out.
I did a test of my LAN speed using iperf, and it came back with 50 Mbps.
Does this mean I am not getting the correct speeds to be able to play the content, even though it’s Direct Play, it still uses that bitrate of my LAN? Does upload speed come into it at all?
Does anyone have any recommendations on what I could try to fix the issue?
