4K HDR Content Stuttering - Plays fine in VLC

Plex Players Desktop Players
1

Server Version#: 1.14.1.5488
Player Version#: 2.26.0.947-1e21fa2b
Windows 10

Searched around but haven’t seen this situation mentioned anywhere. I’m running the latest Windows 10 version of Plex on a HTPC thats way over spec for the streaming job it’s doing.

I just upgraded my sound system to an Atmos capable setup and now when I play any 4k HDR file the video skips and pauses horribly yet the audio will keep playing without missing a beat. The more movement on the screen the worse it gets. When I drag the file locally to the device or if I launch it straight from my NAS over the network via VLC it plays flawlessly so it has nothing to do with the network or HDMI cables. I have verified that all videos I’ve tried are showing as direct play for sound and video. I’ve also verified that all audio and video settings are set to direct play and (just because I’ve seen this as a solution before) all subtitles are set to disabled.

Hoping something stands out in the attached logs to someone.

Plex Media Server.log (317.3 KB)

2

Do you really mean the Windows Store app? Or do you mean the Plex Media Player that you downloaded from the Plex website?

What does the Plex server dashboard display during playback (in the Activity area) as far as transcoding or direct play?

3

It made me choose the Windows store as a tag. It’s the Windows client from the Plex site. Activity shows direct play every time.

4

You can (should) change that to “plex-media-player” to save on confusion…

I’m not expert on the logs so hopefully someone will come along and help.

5

Are you setup like this:

6

I am set up exactly the same.

I just found the problem. Apparently Hardware Encoding was off on this player. Turned it on and boom, fixed.

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