Folks,
I’ve chatted with the engineer who did the work. Yes, everything should be supported with one proviso. Current Intel Compute Runtime release versions must be installed.
When they are, we can generate logs to submit.
We’re going to enable both PMS and Transcoder verbose logging to capture the failure. This requires a bit of manual work for transcoder logging but is easily done.
You’ll want to be able to set to VERBOSE transcoder logs now.
Then probably return to normal DEBUG after.
Here are two scripts I’ve created. They extract your PlexToken on the fly and use it for setting the preference.
[chuck@lizum ~/bin.452]$ cat set-transcoder-debug
#!/bin/sh
Token="$(cat "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml" | tail -1 | sed -e 's/.*PlexOnlineToken="//' | sed -e 's/".*//')"
curl http://127.0.0.1:32400/:/prefs/set\?TranscoderLogLevel=debug\&X-Plex-Token=$Token
echo Token=$Token
[chuck@lizum ~/bin.453]$
[chuck@lizum ~/bin.453]$ cat set-transcoder-verbose
#!/bin/sh
Token="$(cat "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml" | tail -1 | sed -e 's/.*PlexOnlineToken="//' | sed -e 's/".*//')"
curl http://127.0.0.1:32400/:/prefs/set\?TranscoderLogLevel=verbose\&X-Plex-Token=$Token
[chuck@lizum ~/bin.454]$
Both these presume they are being invoked from the server itself (127.0.0.1) . Adjust as appropriate.
What we’re going to do:
REQ: With PMS 1.22.1.4288 installed
- Set transcoder Prefs to Verbose
- Set PMS logging to VERBOSE
- Recreate the failure
- Download the logs ZIP
- Now restore PMS and Transcoder logging to DEBUG
- Attach ZIP file
- Attach XML of item being played ( the
<media> ..... </media>part which shows the details of the streams found in the file .
