HW transcoding not activating (or just not showing in Web App?) in latest server versions

Plex Media Server NAS & Devices
1

Server Version#: 1.18.1.1973
Player Version#: 4.10.1 (web)

I’ve been following along on some other threads around a hw-transcoding issue when I noticed that none of my media is currently hardware transcoding using my QNAP T1282T i5 16g

I wasn’t sure which log files were needed, so if someone wouldn’t mind guiding me what would help here. I grabbed a piece of the log from when I forced transcoding to occur. It almost appears that transcoding is working, but in the UI I’m not seeing it reflected? Attached the XML for the file I played as well.

Thanks in advance for any assistance, and I’m happy to provide cleaner logs as needed.

image

Oct 23, 2019 14:25:20.399 [0x7fdf21cd7700] Debug — Codecs: testing h264 (decoder) with hwdevice vaapi
Oct 23, 2019 14:25:20.401 [0x7fdf21cd7700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:20.418 [0x7fdf21cd7700] Debug — Codecs: testing h264 (decoder) with hwdevice vaapi
Oct 23, 2019 14:25:20.427 [0x7fdf21cd7700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:20.442 [0x7fdf21cd7700] Debug — Codecs: testing h264 (decoder) with hwdevice vaapi
Oct 23, 2019 14:25:20.442 [0x7fdf21cd7700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:20.455 [0x7fdf21cd7700] Debug — Codecs: testing h264 (decoder) with hwdevice vaapi
Oct 23, 2019 14:25:20.456 [0x7fdf21cd7700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:20.462 [0x7fdf21cd7700] Debug — Codecs: testing h264 (decoder) with hwdevice vaapi
Oct 23, 2019 14:25:20.464 [0x7fdf21cd7700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:20.484 [0x7fdf21cd7700] Debug — Codecs: testing h264 (decoder) with hwdevice vaapi
Oct 23, 2019 14:25:20.496 [0x7fdf21cd7700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:20.515 [0x7fdf21cd7700] Debug — Streaming Resource: Reached Decision id=554584 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=2565380 part=(id=2574185 decision=transcode container=mp4 protocol=dash streams=(Video=(id=5780699 decision=transcode bitrate=1290 encoder=h264_vaapi width=720 height=406) Audio=(id=5780700 decision=transcode bitrate=128 encoder=aac channels=2 rate=48000))))
Oct 23, 2019 14:25:20.671 [0x7fdecf735700] Debug — TPU: hardware transcoding: using hardware decode accelerator vaapi
Oct 23, 2019 14:25:20.676 [0x7fdecf735700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:20.680 [0x7fdecf735700] Debug — TPU: hardware transcoding: final decoder: vaapi, final encoder: vaapi
Oct 23, 2019 14:25:20.693 [0x7fdecf735700] Debug — Job running: EAE_ROOT=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/tmp/pms-c14805d1-32d8-4226-a70b-654d0f39ec79/EasyAudioEncoder’ FFMPEG_EXTERNAL_LIBS=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex\ Media\ Server/Codecs/395e79c-2735-linux-x86_64/’ XDG_CACHE_HOME=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache’ XDG_DATA_HOME=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources’ X_PLEX_TOKEN=‘xxxxxxxxxxxxxxxxxxxx’ ‘/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder’ ‘-codec:#0x01’ ‘h264’ ‘-hwaccel:#0x01’ ‘vaapi’ ‘-hwaccel_fallback_threshold:#0x01’ ‘10’ ‘-hwaccel_output_format:#0x01’ ‘vaapi’ ‘-codec:#0x02’ ‘aac’ ‘-analyzeduration’ ‘20000000’ ‘-probesize’ ‘20000000’ ‘-i’ ‘/share/CACHEDEV1_DATA/PlexMount/TV/The Righteous Gemstones/Season 1/The Righteous Gemstones - s01e02.m4v’ ‘-filter_complex’ ‘[0:#0x01]hwupload[0];[0]scale_vaapi=w=720:h=406:format=nv12[1];[1]hwupload[2]’ ‘-filter_complex’ ‘[0:#0x02] aresample=async=1:ocl=’’‘stereo’’’:osr=48000[3]’ ‘-map’ ‘[2]’ ‘-metadata:s:0’ ‘language=eng’ ‘-codec:0’ ‘h264_vaapi’ ‘-b:0’ ‘967k’ ‘-maxrate:0’ ‘1290k’ ‘-bufsize:0’ ‘2580k’ ‘-r:0’ ‘23.975999999999999’ ‘-force_key_frames:0’ ‘expr:gte(t,0+n_forced8)’ ‘-map’ ‘[3]’ ‘-metadata:s:1’ ‘language=eng’ ‘-codec:1’ ‘aac’ ‘-b:1’ ‘128k’ ‘-f’ ‘dash’ ‘-seg_duration’ ‘8’ ‘-init_seg_name’ ‘init-stream$RepresentationID$.m4s’ ‘-media_seg_name’ ‘chunk-stream$RepresentationID$-Number%05d.m4s’ ‘-window_size’ ‘5’ ‘-delete_removed’ ‘false’ ‘-skip_to_segment’ ‘1’ ‘-time_delta’ ‘0.0625’ ‘-manifest_name’ ‘http://127.0.0.1:32400/video/:/transcode/session/9ozizcgj8jkc4hjs8d7ayqeo/6cd471bd-8e80-4f20-8604-87ecb191eb8b/manifest’ ‘-avoid_negative_ts’ ‘disabled’ ‘-map_metadata’ ‘-1’ ‘-map_chapters’ ‘-1’ ‘dash’ ‘-start_at_zero’ ‘-copyts’ ‘-vsync’ ‘cfr’ ‘-y’ ‘-init_hw_device’ ‘vaapi=vaapi:,driver=iHD,kernel_driver=i915’ ‘-hwaccel_device’ ‘vaapi’ ‘-filter_hw_device’ ‘vaapi’ ‘-nostats’ ‘-loglevel’ ‘quiet’ ‘-loglevel_plex’ ‘error’ ‘-progressurl’ ‘http://127.0.0.1:32400/video/:/transcode/session/9ozizcgj8jkc4hjs8d7ayqeo/6cd471bd-8e80-4f20-8604-87ecb191eb8b/progress’
Oct 23, 2019 14:25:21.227 [0x7fdf23735700] Error — [Transcoder] [h264_vaapi @ 0x2042b80] Failed to end picture encode issue: 24 (internal encoding error).
Oct 23, 2019 14:25:21.229 [0x7fdf21cd7700] Error — [Transcoder] [h264_vaapi @ 0x2042b80] Encode failed: -5.
Oct 23, 2019 14:25:21.263 [0x7fdec61c9700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:21.278 [0x7fdec61c9700] Debug — Job running: EAE_ROOT=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/tmp/pms-c14805d1-32d8-4226-a70b-654d0f39ec79/EasyAudioEncoder’ FFMPEG_EXTERNAL_LIBS=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex\ Media\ Server/Codecs/395e79c-2735-linux-x86_64/’ XDG_CACHE_HOME=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache’ XDG_DATA_HOME=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources’ X_PLEX_TOKEN=‘xxxxxxxxxxxxxxxxxxxx’ ‘/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder’ ‘-codec:#0x01’ ‘h264’ ‘-codec:#0x02’ ‘aac’ ‘-analyzeduration’ ‘20000000’ ‘-probesize’ ‘20000000’ ‘-i’ ‘/share/CACHEDEV1_DATA/PlexMount/TV/The Righteous Gemstones/Season 1/The Righteous Gemstones - s01e02.m4v’ ‘-filter_complex’ ‘[0:#0x01]scale=w=720:h=406[0];[0]format=pix_fmts=yuv420p|nv12[1]’ ‘-filter_complex’ ‘[0:#0x02] aresample=async=1:ocl=’’‘stereo’’’:osr=48000[2]’ ‘-map’ ‘[1]’ ‘-metadata:s:0’ ‘language=eng’ ‘-codec:0’ ‘libx264’ ‘-crf:0’ ‘22’ ‘-maxrate:0’ ‘1290k’ ‘-bufsize:0’ ‘2580k’ ‘-r:0’ ‘23.975999999999999’ ‘-preset:0’ ‘veryfast’ ‘-x264opts:0’ ‘subme=2:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none’ ‘-force_key_frames:0’ 'expr:gte(t,0+n_forced8)’ ‘-map’ ‘[2]’ ‘-metadata:s:1’ ‘language=eng’ ‘-codec:1’ ‘aac’ ‘-b:1’ ‘128k’ ‘-f’ ‘dash’ ‘-seg_duration’ ‘8’ ‘-init_seg_name’ ‘init-stream$RepresentationID$.m4s’ ‘-media_seg_name’ ‘chunk-stream$RepresentationID$-Number%05d.m4s’ ‘-window_size’ ‘5’ ‘-delete_removed’ ‘false’ ‘-skip_to_segment’ ‘1’ ‘-time_delta’ ‘0.0625’ ‘-manifest_name’ ‘http://127.0.0.1:32400/video/:/transcode/session/9ozizcgj8jkc4hjs8d7ayqeo/6cd471bd-8e80-4f20-8604-87ecb191eb8b/manifest’ ‘-avoid_negative_ts’ ‘disabled’ ‘-map_metadata’ ‘-1’ ‘-map_chapters’ ‘-1’ ‘dash’ ‘-start_at_zero’ ‘-copyts’ ‘-vsync’ ‘cfr’ ‘-y’ ‘-init_hw_device’ ‘vaapi=vaapi:,driver=iHD,kernel_driver=i915’ ‘-hwaccel_device’ ‘vaapi’ ‘-filter_hw_device’ ‘vaapi’ ‘-nostats’ ‘-loglevel’ ‘quiet’ ‘-loglevel_plex’ ‘error’ ‘-progressurl’ ‘http://127.0.0.1:32400/video/:/transcode/session/9ozizcgj8jkc4hjs8d7ayqeo/6cd471bd-8e80-4f20-8604-87ecb191eb8b/progress’
Oct 23, 2019 14:25:26.369 [0x7fdf53422700] Debug — Codecs: hardware transcoding: testing API vaapi
Oct 23, 2019 14:25:26.373 [0x7fdf53422700] Debug — Job running: EAE_ROOT=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/tmp/pms-c14805d1-32d8-4226-a70b-654d0f39ec79/EasyAudioEncoder’ FFMPEG_EXTERNAL_LIBS=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex\ Media\ Server/Codecs/395e79c-2735-linux-x86_64/’ XDG_CACHE_HOME=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache’ XDG_DATA_HOME=’/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources’ X_PLEX_TOKEN=‘xxxxxxxxxxxxxxxxxxxx’ ‘/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder’ ‘-codec:#0x01’ ‘h264’ ‘-codec:#0x02’ ‘aac’ ‘-ss’ ‘88’ ‘-analyzeduration’ ‘20000000’ ‘-probesize’ ‘20000000’ ‘-i’ ‘/share/CACHEDEV1_DATA/PlexMount/TV/The Righteous Gemstones/Season 1/The Righteous Gemstones - s01e02.m4v’ ‘-filter_complex’ ‘[0:#0x01]scale=w=720:h=406[0];[0]format=pix_fmts=yuv420p|nv12[1]’ ‘-filter_complex’ ‘[0:#0x02] aresample=async=1:ocl=’’‘stereo’’’:osr=48000[2]’ ‘-map’ ‘[1]’ ‘-metadata:s:0’ ‘language=eng’ ‘-codec:0’ ‘libx264’ ‘-crf:0’ ‘22’ ‘-maxrate:0’ ‘1290k’ ‘-bufsize:0’ ‘2580k’ ‘-r:0’ ‘23.975999999999999’ ‘-preset:0’ ‘veryfast’ ‘-x264opts:0’ ‘subme=2:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none’ ‘-force_key_frames:0’ ‘expr:gte(t,88+n_forced*8)’ ‘-map’ ‘[2]’ ‘-metadata:s:1’ ‘language=eng’ ‘-codec:1’ ‘aac’ ‘-b:1’ ‘128k’ ‘-f’ ‘dash’ ‘-seg_duration’ ‘8’ ‘-init_seg_name’ ‘init-stream$RepresentationID$.m4s’ ‘-media_seg_name’ ‘chunk-stream$RepresentationID$-Number%05d.m4s’ ‘-window_size’ ‘5’ ‘-delete_removed’ ‘false’ ‘-skip_to_segment’ ‘12’ ‘-time_delta’ ‘0.0625’ ‘-manifest_name’ ‘http://127.0.0.1:32400/video/:/transcode/session/9ozizcgj8jkc4hjs8d7ayqeo/fec09745-886e-4e9c-b63c-bbd4cfba0999/manifest’ ‘-avoid_negative_ts’ ‘disabled’ ‘-map_metadata’ ‘-1’ ‘-map_chapters’ ‘-1’ ‘dash’ ‘-start_at_zero’ ‘-copyts’ ‘-y’ ‘-init_hw_device’ ‘vaapi=vaapi:,driver=iHD,kernel_driver=i915’ ‘-hwaccel_device’ ‘vaapi’ ‘-filter_hw_device’ ‘vaapi’ ‘-nostats’ ‘-loglevel’ ‘quiet’ ‘-loglevel_plex’ ‘error’ ‘-progressurl’ ‘http://127.0.0.1:32400/video/:/transcode/session/9ozizcgj8jkc4hjs8d7ayqeo/fec09745-886e-4e9c-b63c-bbd4cfba0999/progress’

<?xml version="1.0" encoding="UTF-8"?>
2

Would it be possible to have this as the normal DEBUG-Logging-enabled ZIP file?

3

Sure, here you go.

Thanks again.

Plex Media Server Logs_2019-10-24_08-54-54.zip (6.8 MB)

4

Thanks for the logs.

  • The hardware transcoding is working. It’s being found and invoked.
Oct 24, 2019 08:48:28.195 [0x7fdf1ae6b700] DEBUG - [Universal] Using local file path instead of URL: /share/CACHEDEV1_DATA/PlexMount/TV/Seinfeld/Season 7/Seinfeld - s07e07.m4v
Oct 24, 2019 08:48:28.195 [0x7fdf1ae6b700] DEBUG - TPU: hardware transcoding: zero-copy support present
Oct 24, 2019 08:48:28.195 [0x7fdf1ae6b700] DEBUG - TPU: hardware transcoding: using zero-copy transcoding
Oct 24, 2019 08:48:28.195 [0x7fdf1ae6b700] DEBUG - Codecs: hardware transcoding: testing API vaapi
Oct 24, 2019 08:48:28.196 [0x7fdf1ae6b700] DEBUG - TPU: hardware transcoding: final decoder: vaapi, final encoder: vaapi
Oct 24, 2019 08:48:28.196 [0x7fdf1ae6b700] DEBUG - Job running: EAE_ROOT='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/tmp/pms-c14805d1-32d8-4226-a70b-654d0f39ec79/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex\ Media\ Server/Codecs/395e79c-2735-linux-x86_64/' XDG_CACHE_HOME='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache' XDG_DATA_HOME='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder' '-codec:#0x01' 'hevc' '-hwaccel:#0x01' 'vaapi' '-hwaccel_fallback_threshold:#0x01' '10' '-hwaccel_output_format:#0x01' 'vaapi' '-codec:#0x04' 'aac' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/share/CACHEDEV1_DATA/PlexMount/TV/Seinfeld/Season 7/Seinfeld - s07e07.m4v' '-filter_complex' '[0:#0x01]hwupload[0];[0]scale_vaapi=w=720:h=406:format=nv12[1];[1]hwupload[2]' '-filter_complex' '[0:#0x04] aresample=async=1:ocl='\''stereo'\'':osr=48000[3]' '-map' '[2]' '-metadata:s:0' 'language=eng' '-codec:0' 'h264_vaapi' '-b:0' '1164k' '-maxrate:0' '1552k' '-bufsize:0' '3104k' '-r:0' '23.975999999999999' '-force_key_frames:0' 'expr:gte(t,0+n_forced*3)' '-map' '[3]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac' '-b:1' '162k' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '3' '-segment_start_number' '0' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/seglist' '-segment_list_type' 'csv' '-segment_list_size' '5' '-segment_list_separate_stream_times' '1' '-segment_list_unfinished' '1' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-init_hw_device' 'vaapi=vaapi:,driver=iHD,kernel_driver=i915' '-hwaccel_device' 'vaapi' '-filter_hw_device' 'vaapi' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress'
Oct 24, 2019 08:48:28.196 [0x7fdf1ae6b700] DEBUG - Jobs: Starting child process with pid 14296
Oct 24, 2019 08:48:28.198 [0x7fdf2111f700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=startup (34 live) Signed-in Token (mjn138) (range: bytes=0-)
  • I see where it’s having issue with image decode for HEVC.
    What does the XML show? Is it “MAIN” or “MAIN 10”?
    This could also be someone’s bad re-encode of what was H.264 original source.

I ask because the i7-6700 (SkyLake) CPU will only decode HEVC SDR (MAIN). HEVC HDR (UHD) did not become available in hardware decode until the -7xxx family (KabyLake) CPU.

If the XML shows MAIN 10, then a decode failure is expected. What should have happened is PMS should have opted to decode in software and then hardware encode the output.

Oct 24, 2019 08:48:28.195 [0x7fdf1ae6b700] DEBUG - Codecs: hardware transcoding: testing API vaapi
Oct 24, 2019 08:48:28.196 [0x7fdf1ae6b700] DEBUG - TPU: hardware transcoding: final decoder: vaapi, final encoder: vaapi
Oct 24, 2019 08:48:28.196 [0x7fdf1ae6b700] DEBUG - Job running: EAE_ROOT='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/tmp/pms-c14805d1-32d8-4226-a70b-654d0f39ec79/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex\ Media\ Server/Codecs/395e79c-2735-linux-x86_64/' XDG_CACHE_HOME='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache' XDG_DATA_HOME='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder' '-codec:#0x01' 'hevc' '-hwaccel:#0x01' 'vaapi' '-hwaccel_fallback_threshold:#0x01' '10' '-hwaccel_output_format:#0x01' 'vaapi' '-codec:#0x04' 'aac' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/share/CACHEDEV1_DATA/PlexMount/TV/Seinfeld/Season 7/Seinfeld - s07e07.m4v' '-filter_complex' '[0:#0x01]hwupload[0];[0]scale_vaapi=w=720:h=406:format=nv12[1];[1]hwupload[2]' '-filter_complex' '[0:#0x04] aresample=async=1:ocl='\''stereo'\'':osr=48000[3]' '-map' '[2]' '-metadata:s:0' 'language=eng' '-codec:0' 'h264_vaapi' '-b:0' '1164k' '-maxrate:0' '1552k' '-bufsize:0' '3104k' '-r:0' '23.975999999999999' '-force_key_frames:0' 'expr:gte(t,0+n_forced*3)' '-map' '[3]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac' '-b:1' '162k' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '3' '-segment_start_number' '0' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/seglist' '-segment_list_type' 'csv' '-segment_list_size' '5' '-segment_list_separate_stream_times' '1' '-segment_list_unfinished' '1' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-init_hw_device' 'vaapi=vaapi:,driver=iHD,kernel_driver=i915' '-hwaccel_device' 'vaapi' '-filter_hw_device' 'vaapi' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress'
Oct 24, 2019 08:48:28.196 [0x7fdf1ae6b700] DEBUG - Jobs: Starting child process with pid 14296
Oct 24, 2019 08:48:28.198 [0x7fdf2111f700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=startup (34 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.198 [0x7fdf53134700] DEBUG - Completed: [127.0.0.1:39354] 204 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=startup (34 live) 0ms 203 bytes (pipelined: 1) (range: bytes=0-) 
Oct 24, 2019 08:48:28.206 [0x7fdf20b43700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=startup (33 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.206 [0x7fdf52e46700] DEBUG - Completed: [127.0.0.1:39354] 204 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=startup (33 live) 0ms 203 bytes (pipelined: 2) (range: bytes=0-) 
Oct 24, 2019 08:48:28.206 [0x7fdf19fc5700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=opening (33 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.206 [0x7fdf52e46700] DEBUG - Completed: [127.0.0.1:39354] 204 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=opening (33 live) 0ms 203 bytes (pipelined: 3) (range: bytes=0-) 
Oct 24, 2019 08:48:28.347 [0x7fdf53134700] DEBUG - Auth: authenticated user 1 as mjn138
Oct 24, 2019 08:48:28.348 [0x7fdf53422700] DEBUG - Request: [192.168.86.165:62792 (Subnet)] GET /statistics/bandwidth?timespan=6 (33 live) TLS GZIP Signed-in Token (mjn138)
Oct 24, 2019 08:48:28.351 [0x7fdf53134700] DEBUG - Completed: [192.168.86.165:62792] 200 GET /statistics/bandwidth?timespan=6 (33 live) TLS GZIP 3ms 4094 bytes (pipelined: 4)
Oct 24, 2019 08:48:28.525 [0x7fdf2111f700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=opened (31 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.525 [0x7fdf53134700] DEBUG - Completed: [127.0.0.1:39354] 204 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?status=opened (31 live) 0ms 203 bytes (pipelined: 4) (range: bytes=0-) 
Oct 24, 2019 08:48:28.526 [0x7fdf51873700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/stream?index=0&id=1&codec=hevc&type=video (31 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.526 [0x7fdf52e46700] DEBUG - Completed: [127.0.0.1:39354] 200 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/stream?index=0&id=1&codec=hevc&type=video (31 live) 0ms 195 bytes (pipelined: 5) (range: bytes=0-) 
Oct 24, 2019 08:48:28.546 [0x7fdf19fc5700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/stream?index=3&id=4&codec=aac&type=audio&profile=LC (31 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.546 [0x7fdf53134700] DEBUG - Completed: [127.0.0.1:39354] 200 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/stream?index=3&id=4&codec=aac&type=audio&profile=LC (31 live) 0ms 195 bytes (pipelined: 6) (range: bytes=0-) 
Oct 24, 2019 08:48:28.546 [0x7fdf53422700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/streamDetail?index=0&id=1&codec=hevc&type=video&bitrate=2447723&profile=Main&language=eng&width=1920&height=1080&interlaced=0&sar=1:1&level=120&frameRate=23.976&disp_default=1 (31 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.547 [0x7fdf53134700] DEBUG - Completed: [127.0.0.1:39354] 200 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/streamDetail?index=0&id=1&codec=hevc&type=video&bitrate=2447723&profile=Main&language=eng&width=1920&height=1080&interlaced=0&sar=1:1&level=120&frameRate=23.976&disp_default=1 (31 live) 0ms 195 bytes (pipelined: 7) (range: bytes=0-) 
Oct 24, 2019 08:48:28.547 [0x7fdf2111f700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/streamDetail?index=3&id=4&codec=aac&type=audio&profile=LC&language=eng&channels=2&layout=stereo&sampleRate=48000&disp_default=1 (31 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.547 [0x7fdf53134700] DEBUG - Completed: [127.0.0.1:39354] 200 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress/streamDetail?index=3&id=4&codec=aac&type=audio&profile=LC&language=eng&channels=2&layout=stereo&sampleRate=48000&disp_default=1 (31 live) 0ms 195 bytes (pipelined: 8) (range: bytes=0-) 
Oct 24, 2019 08:48:28.548 [0x7fdf51873700] DEBUG - Request: [127.0.0.1:39354 (Loopback)] PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?duration=1378.176000 (31 live) Signed-in Token (mjn138) (range: bytes=0-) 
Oct 24, 2019 08:48:28.548 [0x7fdf1ae6b700] DEBUG - Started session successfully: 490733b98cd2f556-com-plexapp-android
Oct 24, 2019 08:48:28.548 [0x7fdf52e46700] DEBUG - Completed: [127.0.0.1:39354] 204 PUT /video/:/transcode/session/490733b98cd2f556-com-plexapp-android/ab7212d6-fd9d-4728-b8fa-30b0cc1d910e/progress?duration=1378.176000 (31 live) 0ms 203 bytes (pipelined: 9) (range: bytes=0-) 
Oct 24, 2019 08:48:28.548 [0x7fdf1ae6b700] DEBUG - HLS: Building an M3U8 for 1379 total seconds with 3 seconds/segment, target duration of 3.
Oct 24, 2019 08:48:28.549 [0x7fdf52e46700] DEBUG - Completed: [174.57.91.210:40802] 200 GET /video/:/transcode/universal/session/490733b98cd2f556-com-plexapp-android/base/index.m3u8 (31 live) TLS 354ms 12732 bytes (pipelined: 1)
Oct 24, 2019 08:48:28.552 [0x7fdf19fc5700] ERROR - [Transcoder] [hevc @ 0x236d640] Failed to end picture decode issue: 23 (internal decoding error).
Oct 24, 2019 08:48:28.552 [0x7fdf20b43700] ERROR - [Transcoder] [hevc @ 0x236d640] hardware accelerator failed to decode picture
Oct 24, 2019 08:48:28.553 [0x7fdf53422700] ERROR - [Transcoder] [hevc @ 0x237b440] Could not find ref with POC 0
Oct 24, 2019 08:48:28.554 [0x7fdf51873700] ERROR - [Transcoder] [hevc @ 0x237b440] Failed to end picture decode issue: 23 (internal decoding error).
Oct 24, 2019 08:48:28.554 [0x7fdf2111f700] ERROR - [Transcoder] [hevc @ 0x237b440] hardware accelerator failed to decode picture
Oct 24, 2019 08:48:28.555 [0x7fdf19fc5700] ERROR - [Transcoder] [hevc @ 0x2398d00] Could not find ref with POC 1
Oct 24, 2019 08:48:28.556 [0x7fdf1ae6b700] ERROR - [Transcoder] [hevc @ 0x2398d00] Failed to end picture decode issue: 23 (internal decoding error).
Oct 24, 2019 08:48:28.556 [0x7fdf20b43700] ERROR - [Transcoder] [hevc @ 0x2398d00] hardware accelerator failed to decode picture
Oct 24, 2019 08:48:28.557 [0x7fdf51873700] ERROR - [Transcoder] [hevc @ 0x23a9600] Could not find ref with POC 2
Oct 24, 2019 08:48:28.558 [0x7fdf2111f700] ERROR - [Transcoder] [hevc @ 0x23a9600] Failed to end picture decode issue: 23 (internal decoding error).
Oct 24, 2019 08:48:28.558 [0x7fdf53422700] ERROR - [Transcoder] [hevc @ 0x23a9600] hardware accelerator failed to decode picture
Oct 24, 2019 08:48:28.559 [0x7fdf1ae6b700] ERROR - [Transcoder] Error while decoding stream #0:0: Input/output error
Oct 24, 2019 08:48:28.559 [0x7fdf20b43700] ERROR - [Transcoder] [hevc @ 0x23b9e80] Could not find ref with POC 3
Oct 24, 2019 08:48:28.560 [0x7fdf51873700] ERROR - [Transcoder] [hevc @ 0x23b9e80] Failed to end picture decode issue: 23 (internal decoding error).
Oct 24, 2019 08:48:28.560 [0x7fdf2111f700] ERROR - [Transcoder] [hevc @ 0x23b9e80] hardware accelerator failed to decode picture
Oct 24, 2019 08:48:28.562 [0x7fdf53422700] ERROR - [Transcoder] Error while decoding stream #0:0: Input/output error
Oct 24, 2019 08:48:28.562 [0x7fdf19fc5700] ERROR - [Transcoder] [hevc @ 0x236d640] Could not find ref with POC 4
  • The Plex/Web “Status” view is broken and not trustworthy. It’s a known but unresolved problem
5

Thanks for the explanation and I appreciate your help.

The video profile for that particular tv show shows “Main”.

6

That’s what I thought you’d see based on the logs.

Given it can’t read them, I’m going to call it a bad-encode by whomever converted them to HEVC. Seinfeld was originally MPEG2 OTA and distributed as MPEG2 or H.264.

7

Thanks Chuck. That’d probably be my fault somehow converting the videos. Appreciate your help!

8

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