@ChuckPa I didn’t turn on PMS verbose logging last night, but I did run the script to turn on transcoding verbose logging. Here is a new set of logs with both PMS and transcoder verbose logging enabled.
I’m also having this problem on a very new machine I just built this week. It took me awhile to sort through all the needed installations on such new hardware but I finally managed to get the GPU recognized and both vainfo and clinfo report detected hardware now. Unfortunately, I am having the issue where a 4K HDR transcode to 1080 SDR does not use the hardware at all and ends up using 60% CPU load to get the job done!
Number of platforms 1
Platform Name Intel(R) OpenCL HD Graphics
Platform Vendor Intel(R) Corporation
Platform Version OpenCL 3.0
Platform Profile FULL_PROFILE
Platform Extensions cl_khr_byte_addressable_store cl_khr_fp16 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_intel_command_queue_families cl_intel_subgroups cl_intel_required_subgroup_size cl_intel_subgroups_short cl_khr_spir cl_intel_accelerator cl_intel_driver_diagnostics cl_khr_priority_hints cl_khr_throttle_hints cl_khr_create_command_queue cl_intel_subgroups_char cl_intel_subgroups_long cl_khr_il_program cl_intel_mem_force_host_memory cl_khr_subgroup_extended_types cl_khr_subgroup_non_uniform_vote cl_khr_subgroup_ballot cl_khr_subgroup_non_uniform_arithmetic cl_khr_subgroup_shuffle cl_khr_subgroup_shuffle_relative cl_khr_subgroup_clustered_reduce cl_intel_spirv_media_block_io cl_intel_spirv_subgroups cl_khr_spirv_no_integer_wrap_decoration cl_intel_unified_shared_memory_preview cl_khr_mipmap_image cl_khr_mipmap_image_writes cl_intel_planar_yuv cl_intel_packed_yuv cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_image2d_from_buffer cl_khr_depth_images cl_khr_3d_image_writes cl_intel_media_block_io cl_intel_va_api_media_sharing cl_intel_subgroup_local_block_io
Platform Host timer resolution 1ns
Platform Extensions function suffix INTEL
Platform Name Intel(R) OpenCL HD Graphics
Number of devices 1
Device Name Intel(R) Graphics [0x4c8a]
Device Vendor Intel(R) Corporation
Device Vendor ID 0x8086
Device Version OpenCL 3.0 NEO
Driver Version 21.13.19438
Device OpenCL C Version OpenCL C 1.2
Device Type GPU
Device Profile FULL_PROFILE
Device Available Yes
Compiler Available Yes
Linker Available Yes
Max compute units 32
Max clock frequency 1300MHz
Device Partition (core)
Max number of sub-devices 0
Supported partition types None
Supported affinity domains (n/a)
Max work item dimensions 3
Max work item sizes 512x512x512
Max work group size 512
Preferred work group size multiple 64
Max sub-groups per work group 64
Sub-group sizes (Intel) 8, 16, 32
Preferred / native vector sizes
char 16 / 16
short 8 / 8
int 4 / 4
long 1 / 1
half 8 / 8 (cl_khr_fp16)
float 1 / 1
double 1 / 1 (n/a)
Half-precision Floating-point support (cl_khr_fp16)
Denormals Yes
Infinity and NANs Yes
Round to nearest Yes
Round to zero Yes
Round to infinity Yes
IEEE754-2008 fused multiply-add Yes
Support is emulated in software No
Single-precision Floating-point support (core)
Denormals Yes
Infinity and NANs Yes
Round to nearest Yes
Round to zero Yes
Round to infinity Yes
IEEE754-2008 fused multiply-add Yes
Support is emulated in software No
Correctly-rounded divide and sqrt operations No
Double-precision Floating-point support (n/a)
Address bits 64, Little-Endian
Global memory size 13255081984 (12.34GiB)
Error Correction support No
Max memory allocation 4294959104 (4GiB)
Unified memory for Host and Device Yes
Shared Virtual Memory (SVM) capabilities (core)
Coarse-grained buffer sharing Yes
Fine-grained buffer sharing No
Fine-grained system sharing No
Atomics No
Minimum alignment for any data type 128 bytes
Alignment of base address 1024 bits (128 bytes)
Preferred alignment for atomics
SVM 64 bytes
Global 64 bytes
Local 64 bytes
Max size for global variable 65536 (64KiB)
Preferred total size of global vars 4294959104 (4GiB)
Global Memory cache type Read/Write
Global Memory cache size 524288 (512KiB)
Global Memory cache line size 64 bytes
Image support Yes
Max number of samplers per kernel 16
Max size for 1D images from buffer 268434944 pixels
Max 1D or 2D image array size 2048 images
Base address alignment for 2D image buffers 4 bytes
Pitch alignment for 2D image buffers 4 pixels
Max 2D image size 16384x16384 pixels
Max planar YUV image size 16384x16352 pixels
Max 3D image size 2048x2048x2048 pixels
Max number of read image args 128
Max number of write image args 128
Max number of read/write image args 128
Max number of pipe args 0
Max active pipe reservations 0
Max pipe packet size 0
Local memory type Local
Local memory size 65536 (64KiB)
Max number of constant args 8
Max constant buffer size 4294959104 (4GiB)
Max size of kernel argument 2048 (2KiB)
Queue properties (on host)
Out-of-order execution Yes
Profiling Yes
Queue properties (on device)
Out-of-order execution No
Profiling No
Preferred size 0
Max size 0
Max queues on device 0
Max events on device 0
Prefer user sync for interop Yes
Profiling timer resolution 83ns
Execution capabilities
Run OpenCL kernels Yes
Run native kernels No
Sub-group independent forward progress No
IL version SPIR-V_1.2
SPIR versions 1.2
printf() buffer size 4194304 (4MiB)
Built-in kernels (n/a)
Device Extensions cl_khr_byte_addressable_store cl_khr_fp16 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_intel_command_queue_families cl_intel_subgroups cl_intel_required_subgroup_size cl_intel_subgroups_short cl_khr_spir cl_intel_accelerator cl_intel_driver_diagnostics cl_khr_priority_hints cl_khr_throttle_hints cl_khr_create_command_queue cl_intel_subgroups_char cl_intel_subgroups_long cl_khr_il_program cl_intel_mem_force_host_memory cl_khr_subgroup_extended_types cl_khr_subgroup_non_uniform_vote cl_khr_subgroup_ballot cl_khr_subgroup_non_uniform_arithmetic cl_khr_subgroup_shuffle cl_khr_subgroup_shuffle_relative cl_khr_subgroup_clustered_reduce cl_intel_spirv_media_block_io cl_intel_spirv_subgroups cl_khr_spirv_no_integer_wrap_decoration cl_intel_unified_shared_memory_preview cl_khr_mipmap_image cl_khr_mipmap_image_writes cl_intel_planar_yuv cl_intel_packed_yuv cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_image2d_from_buffer cl_khr_depth_images cl_khr_3d_image_writes cl_intel_media_block_io cl_intel_va_api_media_sharing cl_intel_subgroup_local_block_io
NULL platform behavior
clGetPlatformInfo(NULL, CL_PLATFORM_NAME, ...) Intel(R) OpenCL HD Graphics
clGetDeviceIDs(NULL, CL_DEVICE_TYPE_ALL, ...) Success [INTEL]
clCreateContext(NULL, ...) [default] Success [INTEL]
clCreateContextFromType(NULL, CL_DEVICE_TYPE_DEFAULT) Success (1)
Platform Name Intel(R) OpenCL HD Graphics
Device Name Intel(R) Graphics [0x4c8a]
clCreateContextFromType(NULL, CL_DEVICE_TYPE_CPU) No devices found in platform
clCreateContextFromType(NULL, CL_DEVICE_TYPE_GPU) Success (1)
Platform Name Intel(R) OpenCL HD Graphics
Device Name Intel(R) Graphics [0x4c8a]
clCreateContextFromType(NULL, CL_DEVICE_TYPE_ACCELERATOR) No devices found in platform
clCreateContextFromType(NULL, CL_DEVICE_TYPE_CUSTOM) No devices found in platform
clCreateContextFromType(NULL, CL_DEVICE_TYPE_ALL) Success (1)
Platform Name Intel(R) OpenCL HD Graphics
Device Name Intel(R) Graphics [0x4c8a]
ICD loader properties
ICD loader Name OpenCL ICD Loader
ICD loader Vendor OCL Icd free software
ICD loader Version 2.2.12
ICD loader Profile OpenCL 2.2
NOTE: your OpenCL library only supports OpenCL 2.2,
but some installed platforms support OpenCL 3.0.
Programs using 3.0 features may crash
or behave unexpectedly
I cannot hardware transcode 4K HDR to SDR (tone mapping checked on) using the quicksync/iGPU of the i7 10700. In this situation it reverts back to main CPU transcoding. It does HW transcode if tone mapping checked off.
Im on UNRAID 6.9.2, plex version Version 1.22.3.4392
I had one log file on 1.22.0.4163 (Server.1.log) which is where the HW transcoding was fine. The most recent log was on 1.23.0.4438 (Server.log) which was software transcoding with tone mapping on.
PlexMediaServer install: INFO: dpkg will automatically install beignet-opencl -icd and ocl-icd-libopencl1 automatically
PlexMediaServer install: if available for your host upon successful ins tallation of Plex Media Server.
PlexMediaServer install:
It’s telling us that something did not install right.
Can you grab the contents of /tmp/plexinstaller.log and share it with me?
