I just put 4k on my TVS-471 (only 1 movie havent tried other yet) and it seems to play fine when I first start it, I will get an error for about 5 seconds in, and it says that my connection isn’t good enough for this high quality. ( I am on Fios 1 gig all hard wired) It then begins playing and I have no issues. The only time I have an issue is when I want to fast forward through the movie. Audio picks up at that point, but the video will be frozen at that minute and doesn’t catch up, or I get a green/distorted screen.
I checked the NAS and it seems as if I am uploading only at 12MB/s I should be going much faster. My resources on the NAS aren’t impacked my CPU is sitting at 3% and ram 40%
Any ideas what could be causing this?
Thank you
12 MB/sec == ~100 Mbps
Somewhere in your LAN you have a 100 Mbps link between devices, not gigabit. Damaged cabling? Loose connection?
The green/distorted image occurs when the decoder loses sync with the stream. You need another device / player to determine whether a) player(TV) or b) source material damage.
I just double checked everything, my CPU actually hits 99% my internet connection is fine. The manual says it can transcode 4k without any issues. So I am wondering what the problem is here and if anyone on the plex forum has this same nas and can play 4k?
QNAP’s stated capabilities are if you use their software. They have access to their hardware.
PMS only has access to the CPU/GPU.
This having been said, if you’re playing 4K H.264 video, that processor (presuming you have the TVS-471-i3-4G: Dual-core Intel Core i3-4150), using Hardware Assisted Transcoding, is unlikely because it’s only 4th generation GPU silicon.
The source video codec is the single most important factor here. Transcoding VC-1, MPEG2 , H.264, or HEVC (H.265) each have different demands of the CPU/GPU. VC-1 isn’t currently supported in HW so that will push the entire load onto the CPU and peg it at the observed 99%
