Streaming Boxes:
AppleTV 4K (2021) (Wired)
Nvidia Shield TV Pro (Wired)
Plex is NOT running in Docker, and hardware acceleration has been enabled, and is functioning correctly… I am unsure as to what logs I should be reviewing to begin troubleshooting my issue, and any advice would be appreciated.
Did you already have a look at the now-playing tile for such a failing stream to see if/what might be causing this? I have a suspicion you might have some issue with a not-supported subtitle format that’ll cause the server to transcode the video via CPU/software only (subtitle burn-in)… and while your processor should be fairly capable w/ transcoding such a 4K video using its iGPU, the bare CPU is not powerful enough to do that job.
Thank you for your response. I never get a now playing tile because the file never actually begins playback. I am certain that the transcoding has been off loaded to the P2000 because I can see the transcode is (HW) for some of my remote users. I am unsure of the subtitle issue; how would I verify?
