4K won't direct play smoothly on 2017 nVidia Shield Pro anymore

[campro1]

Server Version#: 1.25.8.5663-7000 on Synology DSM7
Player Version#:8.31.2.31546 (62043fa3)
Direct playing 4K movies play for a few minutes and then stutter and become unwatchable. These movies used to play fine and still play fine on the shield through another player but not on Plex. I have tried it on both my 2017 Shield Pro and a non Pro Shield as well. These Shields are pre 2019. This also happens when playing the movie through the Plex app on my Sony A80J with Google TV.

I initially thought it was a network problem but since the movies play fine on another app other than Plex, I have determined that it is something with the Plex app.

It seems that something has changed with the last few updates that have caused this issue. Unfortunately I cannot recall the last version when it worked fine as we do not always watch our 4K movies.

Hopefully this can be fixed soon. Also, if someone could walk me through gaining access to my Shield from Windows, I can try and get a log to post.

Thanks

[FordGuy61]

For movies with TrueHD audio, there are issues with the Shield. Try choosing the Dolby Digital / AC3 track if available. There are other threads regarding overall stability problems with the Android TV app. Hopefully Plex will get the kinks worked out soon.

Nvidia Shield Dolby TrueHD playback is borked

@VBB & @Orange_GT3 CC: @ChuckPa & @sixones The 96kHz audio dropouts don’t occur with Kodi on the Shield because Kodi employs it own IEC packer. This problem is highly likely a regression with the Android IEC packer. Nvidia had resolved the issue with Shield Experience 8.0.2 back in February 26, 2020–which apps like Emby and Plex are dependent upon. The root cause is with the underlying Android audio subsystem–specifically the Android IEC packer/Dolby MAT encoder. This issue can only be resolv…

Is anybody working at Plex going to fix the Nvidia shield startup freezing but audio plays and then catches up fix

Please flex people let’s get this out there to get fixed when you play a video on the Nvidia shield it for one second and then freezes and then all you hear is audio and then a minute later or less than the video catches up it’s really annoying and when you play and pause it does the same thing happening on all my friends field and all my family we have about 20 shields all together please let’s get this fixed please please please please

@campro1

Also, if someone could walk me through gaining access to my Shield from Windows, I can try and get a log to post.

Plex Documentation → Android TV, FireTV, & Portal → Android TV, FireTV, & Portal Logs.

[ukaudiophile2020]

Hi,
Looking at the version of Plex client you’re using it looks like you’re suffering from the Dolby TrueHD playback issue, there’s a thread at the top of thsi forum with 162 posts so far all with these symptoms.

Might be worth trying playing back a DTS / DTS-HD track on a movie and seeing what happens. If it plays back fine then it looks as though you have the same issue as I have.

I’ve uninstalled all releases and gone back to 5.6.1. It’s primitive but it does work until a fix comes out to rectify the Dolby playback issue.

Hope this helps.

David