Hi Team,
I have few files which are in Dolby TrueHD 7.1 audio . On 21st May i had upgraded Plex Media Server from Version 1.41.6. to 1.41.7.9799 & after which i am receiving the following error & the playback immediately stops if i click on play or resume . Other sound tracks like 5.1 channel works fine , Only issue with Dolby TrueHD 7.1 Audio .
Please look into the issue .
Error code - [Req#20d2/Transcode] Got a request to stop a transcode session without a valid session GUID.
May 23, 2025 22:48:09.456 [4836] DEBUG - [Req#1b2/Transcode] Streaming Resource: Reached Decision id=7923 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=17046 part=(id=17062 decision=transcode container=mkv protocol=hls streams=(Video=(id=45871 decision=copy width=3840 height=1608) Audio=(id=45872 decision=transcode bitrate=1032 encoder=eac3_eae channels=8 rate=48000) Subtitle=(id=45875 decision=copy languageCode=eng location=embedded))))
Important part: encoder=eac3_eae
1.41.7 releases have a bug when transcoding TrueHD to EAC3.
Plex is working on a fix.
Fall back to 1.41.6 or earlier until the fix is available.
If you need the 1.41.6 installer, look in the Updates folder in the Plex Data Folder. Plex keeps the last few installers in that location.
New beta published earlier today has a fix for transcoding to EAC3.
A Plex Pass is required to download beta releases from plex.tv. You can subscribe to the release thread to be notified when beta releases go public, new releases are available, etc. Scroll to the bottom of the thread and change Normal to Watching.
