I agree with that. It also makes sense that they have limited Mods/resources to address every single issue.
That said, they have a pretty good track record answering the lay-up’s/new user questions. Example- “I can’t get remote access to work” I’m speaking specifically to the posts where it’s pretty obvious they didn’t do much to help themselves. Like here: Remote access doesn't work
A lot of times these get answered quickly but the ones where people have worked to correct it themselves, post logs can linger or not be addressed at all. The plex pass section was a great idea and it eliminated some of the chaos/noise but made it tougher to cherry pick some topics.
