Server Version#: 1.32.5.7349
Player Version#: 7.5.1.8478-3c6b7ee36-Plex
On some dual audio streams, French/English, and I select English, it will only play French. This doesn’t happen on all videos, only seemingly random ones. I’ll play movie A and it’ll only do French, but if I do movie B, it’ll play fine. If I go back to movie A, problem is still there.
Also, sometimes the subtitles render, and sometimes they don’t. I’m using the in-built subtitle browser, and even the ones provided by the streamer. Sometimes they render, often times they don’t.
Also, sometimes for an unknown reason it says it can’t detect an audio stream.
Roku_Log_07.28.2023.17.50.txt (191.4 KB)
Update: Plex Channel no longer supports the AC3 codec.
7/28/2023 23:04:49.418 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (PlaybackMgr) Attempting to choose the optimal version for playback from 1 choices
7/28/2023 23:04:49.421 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (PlaybackMgr) Choice 1
reason: Forced Direct Play
directPlay reasons: Forced Direct Play
** transcode reasons: Selected audio stream is incompatible. Unsupported audio codec: ac3.**
isServerDecision: false
file: /shares/Plex_Folder_2/Shared TV/SpongeBob SquarePants/Season 4/SpongeBob SquarePants S04E24 Bummer Vacation.mkv
general: accessible: true, container: mkv, mediaId: 39286, partIndex: 0, protocol: http, type: episode
playback: canAudioDS: false, canVideoDS: true, directPlay: true, directStream: true, forceDirectPlay: true, preferredTranscodeFormat: hls
audio: bitrate: 192, channels: 2, codec: ac3, decision: invalid, id: 380623, languageCode: eng, samplingRate: 48000
video: bitDepth: 8, bitrate: 1391, closedCaptions: false, codec: h264, colorTrc: bt709, decision: invalid, frameRate: 29.97, height: 478, id: 380622, isHDR: false, refFrames: 1, width: 718
subtitle: none
selectedSubtitle: decision: playerRenders, description: Off, id: none, language: zxx, trackName: mkv/off
7/28/2023 23:04:49.422 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (PlaybackMgr) MDE: CalculateMaxRefFrames: resolution=718x478 level=13 refFrames: media=1 calculated=1 max=8
7/28/2023 23:04:49.422 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] DEBUG (PlaybackMgr) MDE: mbs {roAssociativeArray}
height: 30
maxdpb: 2376
width: 45
Update number 2. Got the audio solved. I had to turn off all audio features on my TV, then go and select DD+ for prefered audio output. Then I had to go back into plex and enable DDS playback. Now, for some reason, on random movies it plays the wrong audio stream. I’ll select english and it’ll play french, or another audio lauguage instead.
7/30/2023 06:52:40.573 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (Navigation) Navigated to screen MovieDetailsScreen, activateKind new
7/30/2023 06:52:40.602 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (MovieDetailsScreen) Consuming existing global locale info.
7/30/2023 06:52:40.606 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] DEBUG (MovieDetailsScreen) Reported metrics: client:view
7/30/2023 06:52:40.642 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Requesting GET https://discover.provider.plex.tv/library/metadata/5d77688807c4a5001e67956e/userState?X-Plex-Language=en-US
7/30/2023 06:52:40.653 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Requesting GET https://82-65-130-242.ac62041f4c254c6db53929cd34e3300f.plex.direct:17239/library/metadata/564633?asyncAugmentMetadata=1&includeExtras=1&includeReviews=1
7/30/2023 06:52:40.665 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Requesting GET https://82-65-130-242.ac62041f4c254c6db53929cd34e3300f.plex.direct:17239/hubs/metadata/564633/related?count=25&includeMeta=1&includeExternalMetadata=1&includeAugmentations=1
7/30/2023 06:52:40.675 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Requesting GET https://82-65-130-242.ac62041f4c254c6db53929cd34e3300f.plex.direct:17239/hubs/continueWatching/items?X-Plex-Container-Start=0&X-Plex-Container-Size=3
7/30/2023 06:52:40.683 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Requesting GET https://82-65-130-242.ac62041f4c254c6db53929cd34e3300f.plex.direct:17239/library/metadata/564633?checkFiles=1
7/30/2023 06:52:40.789 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Got response 200 GET https://discover.provider.plex.tv/library/metadata/5d77688807c4a5001e67956e/userState?X-Plex-Language=en-US - 180ms (UserStateTransform) (json) (application/json; charset=utf-8)
7/30/2023 06:52:40.789 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Transformed (UserStateTransform) GET https://discover.provider.plex.tv/library/metadata/5d77688807c4a5001e67956e/userState?X-Plex-Language=en-US - 0ms
7/30/2023 06:52:41.308 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Got response 200 GET https://82-65-130-242.ac62041f4c254c6db53929cd34e3300f.plex.direct:17239/library/metadata/564633?asyncAugmentMetadata=1&includeExtras=1&includeReviews=1 - 659ms (MovieDetailsTransform) (json) (application/json)
7/30/2023 06:52:41.736 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (GeneralTask) Transformed (MovieDetailsTransform) GET https://82-65-130-242.ac62041f4c254c6db53929cd34e3300f.plex.direct:17239/library/metadata/564633?asyncAugmentMetadata=1&includeExtras=1&includeReviews=1 - 426ms
7/30/2023 06:52:41.746 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] WARN (MovieDetailsScreen) MDE: cannot select stream by language! ignoring since we can select the audio stream by index in player.
7/30/2023 06:52:41.747 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] INFO (MovieDetailsScreen) MDE: CalculateMaxRefFrames: resolution=3840x1600 level=150 refFrames: media=1 calculated=-1 max=8
7/30/2023 06:52:41.747 [23505515:Aknight2015:67ab97f4-9030-5de4-b300-a5df8a647867] DEBUG (MovieDetailsScreen) MDE: mbs {roAssociativeArray}
height: 100
maxdpb: 0
width: 240
