Server Version#: 1.42.2.10156
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Im trying really hard not to join in on all the complaints. Ugh. It’s getting tough. Just went to watch a movie today and can no longer access audio settings. Whereas before if a movie had more than one audio track, like English and Spanish, or audio commentary and just movie audio, you could access that. Not anymore. Now any movie with multiple languages or audio commentary, has just one option. In fact you don’t even see any audio options. And take a guess which track its defaulting to? Think it just plays the movie audio? Nope. Default to commentary. Unless its a movie that has multiple languages. Then it plays whatever language……….isnt English. So if you have your preference set to English and movie has russian and English audio, better believe its playing the russian. Which it may have done previously………but i had the damn option to go into settings and switch. Good job plex. You FINALLY wore me down. Add me to the chorus of pissed off people.
2 Likes
To select a specific audio track:
From the movie/episode pre-play screen, select the three dots (more) → Playback settings → Streams. Move to the audio track then press the right arrow button. Additional audio tracks, if present, will be displayed.
If you’re already playing the file, press the down arrow on the remote to pull up the on-screen controls. Then select the speaker icon, on the left, below the progress bar.
Regarding auto-selection:
Configure Audio & Subtitle settings in your Account Settings: https://app.plex.tv/desktop/#!/settings/account.
The audio and subtitle tracks must also be tagged with the correct language.
Also note that Plex Media Server remembers manual selections for audio & subtitle tracks. If you manually select a track, Plex will remember it the next time you play the same file. It will not return to the auto-selected track.
Yeah, i know how to select a different audio track when more than one is available. What you described is how it worked, PREVIOUSLY. Since the update to the new interface you can no longer do that. It doesn’t give you audio options, either in the pre play menue or during playback
Yes, it does. I confirmed it on my Roku before writing my reply.
2 Likes
Perhaps t’would help if you could snapshot the screen you’re looking at?
1 Like
Kudos. It works on yours. Doesn’t help me as since updating it doesn’t on mine. First two pics are the 3 dot menu on movie page. Last pic is menu while movie is playing. On the left bottom is the subtitle menu and video quality. No option for audio.
https://imgur.com/a/xPM2t9c
Can’t see the screenshots. Imgur is busy. You can add them to the thread. Drag them into the message window and wait for them to upload.
Not doubting you’re having problems. Just saying that the options to select audio/subtitle tracks still exist.
Which Roku are you using? It is possible the problem is model specific. I’ve the Streaming Stick 4K, with Plex app v8.6.5
Have you tried restarting the Roku. That has cleared up other issues some were experiencing.
Also, does the problem exist with all movies/shows with multiple tracks or just some?
I just doublechecked several files on my Roku TV’s and like FordGuy61 am able to change audio track. Realize this doesn’t help you so could you maybe post the mediainfo for that file being played? Is it possibly in a format unrecognized by Roku / Plex?
@ckm8kng2
Here’s a five second clip from a blu-ray rip (part of a studio logo sequence from a movie). It has English, French, & Spanish audio and subtitles.
Add it to a Other Videos library then open it with the Roku app. See if you can view/select the different audio/subtitle tracks.
Test Video Media Info
General
Format : Matroska
Format version : Version 4
File size : 23.2 MiB
Duration : 5 s 107 ms
Overall bit rate mode : Variable
Overall bit rate : 38.0 Mb/s
Frame rate : 23.976 FPS
Encoded date : 2025-10-02 19:04:46 UTC
Writing application : mkvmerge 95.0 ('Goodbye Stranger') 64-bit
Writing library : libebml v1.4.5 + libmatroska v1.7.1
Video
ID : 1
ID in the original source medium : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Format settings, GOP : M=3, N=24
Format settings, Slice count : 4 slices per frame
Codec ID : V_MPEG4/ISO/AVC
Duration : 5 s 5 ms
Bit rate mode : Variable
Bit rate : 34.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.684
Stream size : 20.2 MiB (87%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Original source medium : Blu-ray
Audio #1
ID : 2
ID in the original source medium : 4352 (0x1100)
Format : DTS ES XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 5 s 14 ms
Bit rate mode : Variable
Bit rate : 3 738 kb/s
Channel(s) : 6 channels
Channel(s)_Original : 7 channels
ChannelLayout_Original : C L R Ls Rs LFE Cb
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Delay relative to video : 83 ms
Stream size : 2.23 MiB (10%)
Title : dts-HD MA 5.1
Language : English
Default : Yes
Forced : No
Original source medium : Blu-ray
Audio #2
ID : 3
ID in the original source medium : 4355 (0x1103)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Format settings : Dolby Surround EX
Codec ID : A_AC3
Duration : 5 s 24 ms
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : 83 ms
Stream size : 392 KiB (2%)
Title : Dolby Digital EX 5.1
Language : French
Service kind : Complete Main
Default : Yes
Forced : No
Original source medium : Blu-ray
Dialog Normalization : -31 dB
compr : 0.53 dB
dynrng : 0.27 dB
cmixlev : -3.0 dB
surmixlev : -6 dB
dmixmod : Lt/Rt
ltrtcmixlev : -3.0 dB
ltrtsurmixlev : -4.5 dB
lorocmixlev : -3.0 dB
lorosurmixlev : -4.5 dB
dialnorm_Average : -31 dB
dialnorm_Minimum : -31 dB
dialnorm_Maximum : -31 dB
Audio #3
ID : 4
ID in the original source medium : 4356 (0x1104)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Format settings : Dolby Surround EX
Codec ID : A_AC3
Duration : 5 s 24 ms
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : 83 ms
Stream size : 392 KiB (2%)
Title : Dolby Digital EX 5.1
Language : Spanish
Service kind : Complete Main
Default : Yes
Forced : No
Original source medium : Blu-ray
Dialog Normalization : -31 dB
compr : -0.28 dB
dynrng : 0.27 dB
cmixlev : -3.0 dB
surmixlev : -6 dB
dmixmod : Lt/Rt
ltrtcmixlev : -3.0 dB
ltrtsurmixlev : -4.5 dB
lorocmixlev : -3.0 dB
lorosurmixlev : -4.5 dB
dialnorm_Average : -31 dB
dialnorm_Minimum : -31 dB
dialnorm_Maximum : -31 dB
Text #1
ID : 5
ID in the original source medium : 4608 (0x1200)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Bit rate : 0 b/s
Count of elements : 0
Stream size : 0.00 Byte (0%)
Language : English
Default : Yes
Forced : No
Original source medium : Blu-ray
Text #2
ID : 6
ID in the original source medium : 4609 (0x1201)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Bit rate : 0 b/s
Count of elements : 0
Stream size : 0.00 Byte (0%)
Language : French
Default : Yes
Forced : No
Original source medium : Blu-ray
Text #3
ID : 7
ID in the original source medium : 4610 (0x1202)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Bit rate : 0 b/s
Count of elements : 0
Stream size : 0.00 Byte (0%)
Language : Spanish
Default : Yes
Forced : No
Original source medium : Blu-ray
Menu
00:00:00.000 : en:1
I just looked at my own, and I have far more options than he shows here. It appears he’s in the right place, just doesn’t have everything.
Plex Roku app v8.6.5.
Using the test video, here’s what I see from the pre-play screen.
If playing the file, there is a speaker icon to the left of HD. Selecting it shows the same audio choices. Selecting the subtitle icon shows the same subtitle choices.
Exactly!!! As i said, i used to have far more options. I used to be able to go into the menu and see audio options. Not just subs and video. Now………since its been updated, i no longer have that option. I think some people think im looking for help. Im well aware this USED TO BE a option and im aware how to access those settings. Im just venting about the god awful update that they just rolled out to roku players recently. People have been complaining non stop on Reddit about how the app is almost unusable now. A lot of people. Fortunately for me, i rarely used ios. Most of my viewing has been local network on roku. Well they have been slowly rolling it out to roku and it hit mine within last few weeks.
