Accessibility issues in Plex Fire TV App

I am a screen reader user. For Android, I do use Google's TalkBack while for the Fire TV I do use Amazon's Voice view, both screen readers are built in into their devices and share about the same situation here. When navigating through the Plex App (in Android, with the TV mode Enabled), I can navigate normally to a section containing TV shows and also can select to display my whole library. However, when navigating in the content, I only see the amount of unwatched episodes the TV Show has, but the screen reader does not tell me which TV show I am actually exploring. If I use the Fire TV remote to move through those TV Shows I only hear things like "1", "241", "36" but no idea about which exactly is the title of the show I am currently exploring. Movies don't have the same issue, though. I can navigate and hear all movies just fine. Would It be possible to check if you can label the TV Show widgets better for accessibility tools so the screen reader in both platforms would get me the content I am about to watch properly? Also, if you can label a couple of more things, the player window (when you start playing any item, in both TV and mobile layouts) has no labels in its buttons. It would be super nice from you if you can add the labels there too so it would make things much easier for screen reader users. Best regards.

I’m also a blind user. I was a huge Plex fan and sang its praise to any that would listen. Then acessibility started breaking. First, like you, the FireTV app stopped announcing the name of TV shows, and then the music player stopped working with Alexa. I have stopped using Plex for this reason and am wondering if there has been any improvements. I really like the thought of using Plex and would return to it in a heartbeat if the accessibility issues were addressed. However, it has been my experience that the Plex development team not only doesn’t give a crap about us blind users, but doesn’t even take the time to respond to our request for screen reader support. This is very obviousley the case since I see you submitted your post back in October and have no replies. I posted about this very issue back in 2018 or 2019 after one of their updates broke the FireTV’s access and not one of the actual team responded to me either. It is also why I canceld my Plex Pass subscription, deleted the Plex install from my NAS and started using Jellyfin, which btw is totally accessible on FireTV.

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The situation has not been changed at all, even I think it is a little worse now, as unlabeled buttons are now a different control that TalkBack cannot identify as unlabeled buttons anymore. In iOS, though, things seem to be better for the client. I’d switch to other media streaming server but it seems all others (Emby and jellyfin are tested regularly) are basically the same (although Jellyfin has a most accessible Android TV App, but their mobile clients are their web interface, which is not quite confortable tbh).