Account broken ? (fused with someone else's account ?!?)

General Discussions
1

I have been using plex now for a few years

I have a plex server running in my home on a media server (ubuntu).

Starting yesterday when logging into my local server at home, I was asked to enter the pin number for a user that I do not recognize. I was able to reset the pin number for this account that I do not recognize using my account credentials, and after doing so I saw a server that also do not recognize.

This doesn’t make any sense, but its as if my account was merged with another account.

Again today, I had to re-set the pin number for the unkown user account (I’m assuming I changed the pin yesteday, then the other user changed the pin back). This is very frustrating, as I am unable to simply view the server on my local network.

2

The account that I do not recognize, is the one listed here agenteaz30… i’ve never seen this before. My normal account name is fridgerator

3

You are aware that you are also posting under this username in here?
So your web browser is signed into this plex account. Are you sharing your web browser with other persons?

Please contact https://www.plex.tv/contact/?option=plex-pass-billing to get this sorted out.

4

@OttoKerner Yes I am aware, thats why I left my second comment.

No, I am not sharing my web browser with other people.

I will contac support