Please help. At 1:55am on 1/4/2020 I received an email that my account email had been changed. The email that it was changed to was aerowaero@yahoo.com , however, when logged into my Plex account the displayed email is: YGoMkfbykem_wSMBWHxz@example.com I do not know either of these emails. My acco…

Please contact https://www.plex.tv/contact/?option=plex-pass-billing immediately.

Thank you. I have already done this but have not received a response. I’m also unable to change the email address when asking a question on Plex’s questionnaire form, so I’m afraid I won’t be able to get a reply.

Why would you want to change an email address?

I used the link you provided earlier today. The email address associated with the account on this page is pre-populated with: YGoMkfbykem_wSMBWHxz@example.com I’m unable to change it in the dialog box and this is not my email. I try to delete it, but it keeps appearing back. I provided my actual e…

Ah, yeah I understand. It doesn’t make much sense to receive a response at the email address of the cracker.

Right. Thanks so much for responding to this. I’m at a loss of what to do. Do you have any other suggestions?

I tipped off the right ppl. It might take a while, they are still slightly understaffed at the moment.

Thanks. Should I give you my email…the email associated with the account?

No, they should be able to get the right email otherwise.

Okay. Many thanks for your help. Do you think this will be resolved sometime today, or will it take a few days?

Account hacked please help

General Discussions

OttoKerner January 4, 2020, 8:42pm 14

Just got word that you can write to them directly at plexpass@plex.tv

Plex account hijacked

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Account hacked please help

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