my plex account was hacked last night and someone changed my email and password, luckily i can still login through google somehow, but cant change the email or password, original email was and it was changed to
can anyone help me get my account back? thanks, i also emailed billing department
[Mod edit] - removed emails.
Nobody can help you in the forums, only the billing department can
So stay tuned for a response from them
And they responded
I’d remove your personal info from this thread.
@kregstrong and anyone who may be affected by this in the future. When the email address of your account is changed, you will get an email from Plex (to the original email address) notifying you of this change. That email will include a link to undo the change. This link is only valid for 10 days. So if you ever find your email has changed, look for this email to fix it. If it has been more than 10 days or the link doesn’t work, then contact our billing department for assistance.
The trouble with that is that the hacker gets the same email when you change it back. so they change it again. even with 2FA turned on. something is not right with the system IMHO
No, he doesn’t. Unless your email account is also compromised and the cracker has access to it.
This happened to me a few hours ago, recovered my account and changed the password. However
Please communicate only with https://www.plex.tv/contact/?option=plex-pass-billing about this issue. Nobody on the forums will be able to help you with this specific issue.
Just putting this here …
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