A strange thing with the actor thumbnails (using Plex web) is acting up. With some movies (example: Patch Adams), all actor thumbnails are blank (including Robin Williams). When viewing the XML file, for this movie (Patch Adams) the line for Robin Williams is: <Role id="5707" filter="actor=5707" …

There is the trick of placing the “Local Media Assets (movies)” completely down, but then the movie cover placed in the same folder will also be ignored. Reference: Picture on Cast actors not showing However, it appears that in the MP4 file can be a list of actors that could cause this. So as a …

I’d compare the Plex XML info of both movies. The guid= content will show you which metadata agent was used to ‘match’ the movie. I have a hunch that previously, these two movies were matched with different agents. Now that you performed Fix Match, you have brought both over to the same agent. Y…

It is activated. The issue is that when I move “Plex Movie” to the top, it will get the cover fetched from the internet, rather than the cover that I prefer from my local file “Patch Adams (1998).jpg” so I set “Local Media Assets” on top, but then in some (not all, which is strange) occasions will …

mp4 files can contain meta tags for actors as well. If they do, Plex will prefer these tags - because Local Media Assets is at the top. The only solution would be to remove the actor meta tag from the files.

I deleted all metadata using “Mp3tag” ; “TagScanner” ; “Windows Properties” ; “VLC”. Seemed to work for “Patch Adams” (now shows all actor thumbnails) The movie “Powder” still shows no actor thumbnails. My best guess, “Powder” still has metadata in it that cannot be deleted with either of these p…

Mp3tag can also remove chapters. It’s a right-click. But before, I’d do this: https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/

Did that too. Didn’t help either. Even deleted the other caches as well. At this point I triple-checked the MP4 metadata was completely empty, then I tried this: Delete the movie files (actually move them outside the plex folder) Scan library (will detect the movie is “unavailable”) Empty Trash C…

Any way to work around this? The problem with deleting and putting back is that the ‘Date Added’ is reset as well.

There is unfortunately none. Side note: if you have the IMDb ID in the -imdb.txt file, it is only of use to Plex if you change the file name extension to .nfo. If you do that, Plex will even give the ID number bigger importance than the file name when matching the movie.

I actually do have that for every movie, but with the .txt extention, but it’s pretty easy to rename them all. Inside the files is for example https://www.imdb.com/title/tt1363468/ I tested this with a short avi file and a random filename name ‘jdhfskdjfh.avi’ , then added the jdhfskdjfh-imdb.nfo f…

Actor thumbnails appearing and disappearing

General Discussions

OttoKerner October 15, 2018, 2:29pm 12

It is already a long standing feature request to do away with the Plex Dance. So developers are certainly aware.

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Actor thumbnails appearing and disappearing

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