Adam Project does not play after 10 seconds

Plex Players
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Server Version#: 1.40.1.8227
Player Version#: 4.128.1 (And whatever is the latest on Android TV.

Having a tough time getting The Adam Project (2022) to play on Plex.

I bought the Blu-Ray version and when I ripped it on Make MKV, it went about 25.6MB in and hung there for a long time and then it ended up ripping succfully when I came back to check on it. The file is 20,217,284KB.

I played it on the laptop I used to rip it. No audio on Media Player but it played into the movie at least 5 minutes, which will be important, later. I played it on another laptop on Media Player. Same thing, no audio but successfully went on at least 5 minutes and I could skip around.

So, I pushed it up to my server. It detected no problem and matched correctly.

Then I tried to play it. It went about 10-seconds and then just hung there. I figured I had a bad disk, even though I opened it from shrink wrap.

So, I got another copy of it. Same, brand new. Same experience ripping it. I tried playing it and same problem. 10-seconds in, it just hangs. It did that on my NVDIA shield as well as on the web client. I can stop it in the app or on the web page, so I know it isn’t a problem necessarily with the app, itself. It definitely is the content and I am wondering if they did something weird on the Blu-Ray to prevent ripping it.

The fact that I can play it on a different media player without audio (which is not necessarily an issue because that has happened to me, before and the file played fine in Plex).

If anything, maybe this saves someone else frustration. I get my content legally but it is a pain in the rear when an entertainment company refuses to release it on physical media. I know that is trending downwards but some of us want to have it and I do use my server to back up that content and as a primary method to watch my content to save my physical media in case something happens to it.

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The missing audio can also be a sign that the rip was not totally successful.
I’d try remuxing the file and removing the audio track.
Maybe select a different one, if there were several on the disc (usually there are).
If you have difficulty with the remuxed file as well, I’d take this as a further sign that the ripper has produced a damaged file.

3

Not really concerned with the missing audio on Windows Media Player because I have audio for the 10-seconds it plays on Plex. My problem is it does not go past that 10-seconds on Plex.

4

This can also mean that the audio track is damaged around the 10 second mark.
Which is why you should test playing the file without this audio track being present.
Garbled data can have unforeseen effects.

5

Yeah, but two different discs received 2 weeks apart from different sources, both shrink-wrapped, with the exact same problem. It does not seem feasible.

7

Ordering a movie from different merchants still doesn’t mean that you can be sure that they were pressed at different times, in different manufacturing plants.

But it is also perfectly possible that your BD drive just doesn’t like that particular disc. I always have a second drive (different model/manufacturer) which I can fall back to when a disc is not working.

I also noticed that you should keep the Java runtime up to date and point makemkv to it manually, instead of letting it look for it on its own. Chances are that it will find an outdated version that came bundled with another app a long time ago.
I’ve found that rips which failed before, were suddenly working with a new Java version.

8

Bad rip. It could any number of things, but it’s not Plex. Check your drive firmware, OS updates/drivers, software versions etc. It’s on your end.

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Two different discs ripped, multiple attempts at each, all successful in MakeMKV, plays on Windows Media Player. Does not play on Plex.

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Is there some software I can use to open a MKV file and analyze it to determine if it is good or not? If MakeMKV screwed it up I will hit their forum (and it will be the first in the 2,749 movies and 111 TV series, I have personally ripped and put into my server that claim to have been ripped successfully).

11

Considering that the Plex transcoder is basically ffmpeg, your best bet is to send the file into ffmpeg and see if it can process the whole thing or if it also aborts.
If you are not a friend of the command line, you can use a GUI for ffmpeg, like e.g. XMedia Recode etc. Try converting the ripped audio track to another format, like e.g. AAC stereo.