Hello,
I added “Breakfast at Tiffany’s (1961)” with extras in subfolders, but now the extras are shown as moves?
I have all my extras added in subdirectories all is fine only on new added movies with extras PLEX does that.
any fix for that?
You can organize your local extras into specific subdirectories inside the main directory named for the movie. Extras will be detected and used if named and stored as follows:
Where Extra_Directory_Type is one of:
◦Behind The Scenes
◦Deleted Scenes
◦Featurettes
◦Interviews
◦Scenes
◦Shorts
◦Trailers
Could you show the complete file listing of this movie’s main folder?
It is important that you either put all local extras in aptly named subfolders, or use the -extra filename suffix naming method for all of them. You can not mix them.
Try this: go to the preplay screen of the movie. In the left side click on the ellipsis, then ‘Unmatch’. Wait 1 minute. Then click again, this time on ‘Match’, ‘Search Options’. Fill in all the boxes correctly with title and year. Pick ‘Freebase’ as agent. Wait until you get some search results (may take up to 2 minutes). click on the first good match. Wait again 2-3 minutes.
I was asked to provide logs, but didn’t bother, assuming it was probably a glitch unique to my server. I found if I removed the “Run a partial scan when changes are detected.” option, the trailers and extras were loaded properly, and I didn’t get the “Extras” as a new movie. If I re-selected that option, it would add the extras as a new movie.
The “bug,” if that is what it is, did not affect previously scanned movies, only new additions. I’m pretty sure I can reproduce it, if logs would help.
EDIT: same as OP, removing, re-adding, Plex dancing, etc, would result in trashcans sometimes and sometimes not, but always the extra as a movie.
@Trossin said:
I removed the files and added them again, but still the same problem, now without trashbin?
Can you provide the exact folder and file names for these extras? From the screenshot I can only guess but I don’t think you have it named correctly. Looks like some extras are getting matched as actual movies. Local extras don’t work if there is more than 1 movie in a folder.
What version of PMS are you running? Featurettes doesn’t work on older versions and PMS will think it is a regular movie and cause the other extras to not match.
I was asked to provide logs, but didn’t bother, assuming it was probably a glitch unique to my server. I found if I removed the “Run a partial scan when changes are detected.” option, the trailers and extras were loaded properly, and I didn’t get the “Extras” as a new movie. If I re-selected that option, it would add the extras as a new movie.
The “bug,” if that is what it is, did not affect previously scanned movies, only new additions. I’m pretty sure I can reproduce it, if logs would help.
EDIT: same as OP, removing, re-adding, Plex dancing, etc, would result in trashcans sometimes and sometimes not, but always the extra as a movie.
I switched of the scan and partial scan on changes detected.
now it looks like it works. not happy to switch of futures.
run scan on movies right now lets hope it will not add the extras as movies again
@leelynds
your right it looks like there is a bug, if I turn on partial scan if changes are detected then extras gets added as movies, if I have switched it of and add movies and extras and run refresh all on the bibliotheca all is fine no extras added as movies.
I hope the developers look into that issue and can fix it soon.
@leelynds
your right it looks like there is a bug, if I turn on partial scan if changes are detected then extras gets added as movies, if I have switched it of and add movies and extras and run refresh all on the bibliotheca all is fine no extras added as movies.
I hope the developers look into that issue and can fix it soon.
Can you guys describe how you are adding the movies and extras? I wasn’t able to reproduce the problem. Things I tried were:
1 - Add a movie file, PMS scans and adds it in. Then I add a file into a trailer folder. The scan did not detect the file (it shouldn’t). I then go to the preplay screen for that movie and the local trailer is shown correctly.
2 - Added a movie with the trailer folder at the same time. Going to the preplay screen, I see the movie and the correct trailer.
Are you adding files differently or from some other location? My media drives are local internal drives.
@MovieFan.Plex
In fact, I use both of the methods you have tried, depending on the circumstance. But either way, with the partial scan option enabled, I will get a movie that Plex tries to identify as “Trailer” (or whatever “Extra” it is). Sometimes a refresh will add the trashcan icon, sometimes not. I usually only add trailers, so if the movie is named “Cool Hand Luke (1967).mp4” , the “Trailers” sub-folder will have a file called “Cool Hand Luke.mp4”
Only complete files are added, never as they are being ripped or downloaded. I have two drives for my media - one is an internal 2TB drive on the server, the other a USB connected 2TB external drive. The drives are locked so the drive letter never changes. The files are copied on to the drive into a folder Plex can’t see, then moved to the proper location, so the addition is in effect, instantaneous.
I find it odd that it doesn’t even try to identify the trailer as Cool Hand Luke in error, and add it as another copy, because of the way I have things named. I can’t remember the names it has decided on, but usually something with “Trailer” in the title. None of my files have embedded data to confuse the scanners (except language tags for the audio), as I deliberately remove that info (if it exists).
An example of folder structure:
\Movies
\Movies\Cool Hand Luke (1967)
\Movies\Cool Hand Luke (1967)\Cool Hand Luke (1967).mp4
\Movies\Cool Hand Luke (1967)\Cool Hand Luke (1967).eng.srt
\Movies\Cool Hand Luke (1967)\Trailers
\Movies\Cool Hand Luke (1967)\Trailers\Cool Hand Luke.mp4
I can add a fake movie, and gather logs, if you want. Just be specific about which set, cause there are too many to chose from
To add to the previous post…
The pre-play screen correctly displayed the trailers and extras. I don’t know if they actually worked, as I was trying to get rid of the fake movie that was added. In fact, I don’t even know if the fake movie would play, but on at least one circumstance it came up as “Unavailable”. Empy Trash, Clean Bundles, etc didn’t remove the fake movie, and didn’t change the “Unavailable” status.
I also let the fake movies hang out on the server for a few hours, to let Plex do all it’s analysis magic, in hopes things would clear up.
That is interesting. So some instance of a scan recognizes them as a movie, then subsequently they are seen as the extra, but the previous movie is still shown as “unavailable”. That right?
Can you provide the XML for one of these “unavailable” non-movies and the xml for the actual movie?
The scan recognizes the movie and the extras (at least they are all on the pre-play screen)
The scan also recognizes the extras as a new movie and does it’s best to match.
Usually, at some point in time, the fake movie (which is one of the extras) becomes unavailable.
The result is the movie, and however many extras, added to “Recently Added” on the home page Plex web. In my case that would be two items, the trailer and the actual movie.
Right now, 3 of my grandkids are streaming from my server and if something glitches they will dis-inherit me. I will add a fake movie tomorrow, and hope that I can reproduce the errors when I enable the partial scan. I have disabled the partial scan option for now, because the non-existent movies were driving me nuts, and re-scanned the movies back into Plex.
I’ll get you the xml info as soon as I get that done.
I copied a movie over from the Grandkids’ library to the Movies library, after I re-enabled partial scan
The Winnie the Pooh movie popped up onto “Recently Added” and was identified correctly. About a minute later, a new movie called “Trailers” showed up on recently added.
Initially, the Winnie the Pooh movie did not show a trailer. A refresh brought the trailer in. That’s probably consistent with before, because I tried a lot of things to get rid of the fake movie. I’ve included both XML files, before and after the refresh. Refreshing the fake movie trailer didn’t seem to do anything. There’s never been consistent behaviour on the trailer after a refresh - sometimes it would make it unavailable, or show a trash icon, or do nothing like this time.
Random idea:
Could it be the internal metadata of the mp4 files?
Can you repeat the test with all mp4 files stripped of their internal metadata? (or maybe with each one of them converted to MKV)?
not happy to switch of futures.
