After latest Plex update - Plex cannot find server
Upgraded to Plex Cloud - use drop box and files will not add to library
Had no issues before doing the latest Plex upgrade- anyway to roll back
All of this is very frusterating - any help would be appreciated
I can only see a windows server on your account on version 1.9.4 - it is not signed in to plex.tv
This server is signed out of plex.tv (ie not claimed)
Is there another account that you may be using?
What update are you referring to ?
If the server is not claimed then make sure you are on the same network subnet and then connect to it using the ip address and port 32400
eg http://192.168.2.13:32400/web
and then claim it
Logged in now - OS is Windows 10 - Plex indicates server could not be found. The update I referred to was the latest update Plex prompted me to load when I logged in- after that Plex could no longer find my server
I am having the same issue. I can’t seem to sign in to the Plex server. I no longer have an icon on the task bar eventhough it shows that Plex server is running.
@Dragonscave said:
Logged in now - OS is Windows 10 - Plex indicates server could not be found. The update I referred to was the latest update Plex prompted me to load when I logged in- after that Plex could no longer find my server
Please locate the logs and copy out contents of the logs folder and zip and attach here
Logs would normally be in this folder (default location)
C:\Users\xxxxxxxxxxx\AppData\Local\Plex Media Server\Logs
Also please get screenshot of the web client app screen showing the dropdown in top right corner to see what account the web client was signed into
@cranfordr said:
I am having the same issue. I can’t seem to sign in to the Plex server. I no longer have an icon on the task bar eventhough it shows that Plex server is running.
If this is on windows, please check to see if you have a LocalAppDataPath setting in this registry area
HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
Restart the server and see if Plex Media Server system tray icon appears and if it disappears
Then see if the log files get written to
See this article for default location https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Screenshot attached
I do not see any log files, but I also cannot login because Plex cannot find the server
@Dragonscave said:
Screenshot attachedI do not see any log files, but I also cannot login because Plex cannot find the server
Using RegEdit, did you check out HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server to see if there is a LocalAppDataPath field and if there is, what it is set to?
On the server after launch try http://localhost:32400/web
Please direct me to where i would cancel my account.
The Plex application was working flawlessly before I performed the requested latest Plex upgrade.
I can no longer spend any more of my time trying to resolve the issue.
Thanks
@Dragonscave said:
Please direct me to where i would cancel my account.
The Plex application was working flawlessly before I performed the requested latest Plex upgrade.
I can no longer spend any more of my time trying to resolve the issue.Thanks
I am sorry to hear that. Unfortunately there is not a magic wand to fix issues without investigating them first. Sometimes other changes / issues happen to coincide with an update and that has been seen to arise many times. So it may not be the recent update.
This edit account page has option to delete your plex.tv account
https://plex.tv/users/edit
(empty message)
I installed the latest update 1.10.xx. Initially, it would allow me to identify my libraries, but it would not allow me to identify my server. That seems a little strange, but that’s what it did.
When I go to localhost:32400/web/index.html, it jumps to a page where it says it is looking for servers, and want me to set up the cloud. It will let me get to the Settings page, but that won’t let me identify the server. Oddly enough, the Settings Page lists the server I’m using.
I’m running Linux Mint 18.3. How do I force this thing to identify my server?
@santiago79830 said:
I installed the latest update 1.10.xx. Initially, it would allow me to identify my libraries, but it would not allow me to identify my server. That seems a little strange, but that’s what it did.When I go to localhost:32400/web/index.html, it jumps to a page where it says it is looking for servers, and want me to set up the cloud. It will let me get to the Settings page, but that won’t let me identify the server. Oddly enough, the Settings Page lists the server I’m using.
I’m running Linux Mint 18.3. How do I force this thing to identify my server?
Don’t understand what you mean by identify
When you get to the settings page - my guess is that you only see Web Users and Devices and you do not see Server
It is possible that the server is signed in to a different plex.tv account
Restart the server, wait 5 minutes and then look for the logs and copy them out and zip and attach here (hopefully you had not disabled debug logging)
See this support article for location of logs
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Plex has a dialog in which it asks for the name of the category such as movies, TV, etc, then asks for the location of the directory containing the files to be used. That’s what I meant by identify. I’m confused as to how Plex could locate the directories and files, without knowing the name of the computer.
You are correct. The settings page shows Web, Users and Devices, but no Server.
@santiago79830 said:
Plex has a dialog in which it asks for the name of the category such as movies, TV, etc, then asks for the location of the directory containing the files to be used. That’s what I meant by identify. I’m confused as to how Plex could locate the directories and files, without knowing the name of the computer.You are correct. The settings page shows Web, Users and Devices, but no Server.
Looking at the logs but you missed the bit to do this
Restart the server, wait 5 minutes and then look for the logs
Oops. Sorry. Here we go again:
@santiago79830 said:
Oops. Sorry. Here we go again:
Thank you.
Could you look for this file and take a copy and zip the copy and send it to me by Private message.
I need to see if the server is signed in to a different plex.tv account
On ubuntu the file should be here
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml
The logs show repeated authentication errors on attempts to access the server. Could be because the server is signed to a different account or tokens are not up to date and a network issue affecting them being refreshed.
These all failed with authentication error. The IP addresses showing are the IP addresses for where the requests source
Dec 01, 2017 15:16:40.025 [0x7f2d163fe700] DEBUG - Completed: [192.168.1.3:35020] 401 GET / (8 live) TLS 0ms 352 bytes
Dec 01, 2017 15:16:40.075 [0x7f2d163fe700] DEBUG - Completed: [192.168.1.4:40262] 401 GET / (8 live) TLS 0ms 352 bytes
Dec 01, 2017 15:16:45.219 [0x7f2d163fe700] DEBUG - Completed: [192.168.1.3:35022] 401 GET / (8 live) TLS 0ms 352 bytes
Dec 01, 2017 15:16:45.302 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.4:40264] 401 GET / (8 live) TLS 0ms 352 bytes
Dec 01, 2017 15:16:45.372 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.3:35024] 401 GET / (8 live) TLS 0ms 352 bytes
Dec 01, 2017 15:16:45.499 [0x7f2d163fe700] DEBUG - Completed: [192.168.1.4:40266] 401 GET / (8 live) TLS 0ms 352 bytes
Dec 01, 2017 15:17:22.112 [0x7f2d163fe700] DEBUG - Completed: [127.0.0.1:42652] 401 GET / (6 live) GZIP 0ms 416 bytes (pipelined: 6)
Dec 01, 2017 15:17:22.198 [0x7f2d163fe700] DEBUG - Completed: [127.0.0.1:42670] 401 GET / (6 live) GZIP 0ms 524 bytes
Dec 01, 2017 15:17:38.905 [0x7f2d16bff700] DEBUG - Completed: [127.0.0.1:42652] 401 GET / (5 live) GZIP 0ms 416 bytes (pipelined: 8)
Dec 01, 2017 15:17:38.922 [0x7f2d163fe700] DEBUG - Completed: [127.0.0.1:42676] 401 GET / (5 live) GZIP 0ms 524 bytes (pipelined: 2)
Dec 01, 2017 15:21:45.331 [0x7f2d163fe700] DEBUG - Completed: [192.168.1.3:35026] 401 GET / (4 live) TLS 0ms 352 bytes
Dec 01, 2017 15:21:45.432 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.4:40268] 401 GET / (4 live) TLS 0ms 352 bytes
Dec 01, 2017 15:21:45.485 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.3:35028] 401 GET / (4 live) TLS 0ms 352 bytes
Dec 01, 2017 15:21:45.635 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.4:40270] 401 GET / (4 live) TLS 0ms 352 bytes
Dec 01, 2017 15:26:45.214 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.3:35030] 401 GET / (4 live) TLS 0ms 352 bytes
Dec 01, 2017 15:26:45.298 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.4:40272] 401 GET / (4 live) TLS 0ms 352 bytes
Dec 01, 2017 15:26:45.367 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.3:35032] 401 GET / (4 live) TLS 0ms 352 bytes
Dec 01, 2017 15:26:45.494 [0x7f2d16bff700] DEBUG - Completed: [192.168.1.4:40274] 401 GET / (4 live) TLS 0ms 352 bytes
The logs show some network connection issue with some of the plex.tv web url’s. Could you check the network setup / firewall. The server was unable to retrieve the authentication security tokens from plex.tv and ended up using cached data - which may be invalid
These requests failed with timeouts
Dec 01, 2017 15:16:20.239 [0x7f2d147ff700] DEBUG - HTTP requesting GET https://plex.tv/servers/■■■328bff2b4034ec9dcbdb1094171d42980895a/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Dec 01, 2017 15:16:35.088 [0x7f2d147ff700] ERROR - Error issuing curl_easy_perform(handle): 28
Dec 01, 2017 15:16:35.088 [0x7f2d147ff700] DEBUG - HTTP simulating 408 after curl timeout
Dec 01, 2017 15:16:35.089 [0x7f2d147ff700] DEBUG - MyPlex: using cached data for request for https://plex.tv/servers/■■■328bff2b4034ec9dcbdb1094171d42980895a/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Dec 01, 2017 15:16:38.194 [0x7f2d04ffe700] DEBUG - HTTP requesting GET https://plex.tv/users/account.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeGeolocation=1
Dec 01, 2017 15:16:53.208 [0x7f2d04ffe700] ERROR - Error issuing curl_easy_perform(handle): 28
Dec 01, 2017 15:16:53.208 [0x7f2d04ffe700] DEBUG - HTTP simulating 408 after curl timeout
Dec 01, 2017 15:16:53.208 [0x7f2d04ffe700] DEBUG - MyPlex: no cached data to load for request for https://plex.tv/users/account.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeGeolocation=1
Dec 01, 2017 15:16:53.208 [0x7f2d04ffe700] ERROR - MyPlex: Error 408 requesting XML from: https://plex.tv/users/account.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeGeolocation=1
Dec 01, 2017 15:16:38.251 [0x7f2d08ff7700] DEBUG - HTTP requesting GET https://plex.tv/api/photos/profile
Dec 01, 2017 15:16:53.264 [0x7f2d08ff7700] ERROR - Error issuing curl_easy_perform(handle): 28
Dec 01, 2017 15:16:53.264 [0x7f2d08ff7700] DEBUG - HTTP simulating 408 after curl timeout
Dec 01, 2017 15:16:53.264 [0x7f2d08ff7700] ERROR - AutoTagging: unable to retrieve updated word lists
Dec 01, 2017 15:16:39.936 [0x7f2d037fb700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Dec 01, 2017 15:16:54.949 [0x7f2d037fb700] ERROR - Error issuing curl_easy_perform(handle): 28
Dec 01, 2017 15:16:54.949 [0x7f2d037fb700] DEBUG - HTTP simulating 408 after curl timeout
Dec 01, 2017 15:16:54.949 [0x7f2d037fb700] DEBUG - [AutoUpdateRequestHandler] Using cached data for update channels
Dec 01, 2017 15:16:41.245 [0x7f2d077f4700] DEBUG - Gracenote: Loading 29 locales in 1.6 seconds.
Dec 01, 2017 15:17:19.348 [0x7f2d077f4700] ERROR - Error issuing curl_easy_perform(handle): 28
I’m not sure how to send you a private message. If you can fill me in on that, I have the ZIPped file ready.
I checked the router settings and logs. There are no firewall settings which should impact Plex. Having said that, I know firewalls can be tricky.
I think I know why Plex could not communicate as rapidly as desired. Router logs show a number of denial of service attempts, which would slow service. I will contact my provider on this.
But that doesn’t explain why Plex did work - and work well - prior to the update. It’s the same firewall as before
I am getting this same error on Mac OS so it is not windows specific. In trying to get an old version I noted that https://www.plex.tv/sign-in/ is just giving me a white page. Could you have something broken on your backend services causing this?
