After newest update transcoder is failing

Plex Media Server
1

Server Version#: 1.18.9.2571
Player Version#: Web 4.30.1 (also a problem on Iphone, Fire Tablet and Apple TV)
OS Version: Ubuntu 18.04.4 LTS

After updating to the newest version, my transcoder won’t work. It appears to work streaming on LAN but not remotely. I can recreate the issue by playing a file (if I let it sit it will spin forever) but if I pause it, it will then exit with a transcode error. I have attempted to change the directories of the transcoding, I have restarted the server, tried multiple file types. Any help would be greatly appreciated.

Plex Media Server Logs_2020-03-30_10-38-09.zip (1.6 MB)

2

Is your PMS Application Support directory in a location other than the default?

What I’m seeing in your logs is that it doesn’t know what aac_lc is.

progress/stream?index=0&id=1&codec=hevc&type=video (4 live) 0ms 195 bytes (pipelined: 5) (range: bytes=0-) 
Mar 30, 2020 10:36:34.388 [0x7f200bfff700] ERROR - [Transcoder] Unknown decoder 'aac_lc'

Please look in /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs, checking for permission (ownership) problems and that aac_lc is non-zero length.

If all looks good, and no permissions, please stop PMS, delete the contents of the Codecs directory and restart PMS.

It will download the codec(s) again during first usage. This will cause a 2-3 second delay the first time you need a codec (while it downloads).

3

aac_lc did not exist in the directory. I stopped plex, deleted everything in that folder and restarted it and it works! Thank you very much! I appreciate your quick response.

4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.