Again, DRM issues Tidal (s6007 errors)

Online Media Sources
1

Like a few years back, since 2 days I get suddenly for all Tidal content in my library a DRM s6007 error. I already executed the following steps:

  • restarted my plex server (running in docker on my NAS)
  • unlinked and linked again my Tidal subscription
  • deleting a Tidal album from my library and added it again
  • accessing my Plex instance via plex.tv instead via my own domain name.

Quite annoying, would appreciate any guidance / support to resolve this issue.

2 Likes
Edge, tidal and DRM
2

Could anybody from Plex chip in?

3

DRM has always to do with the client.
Which type of client is used? Have you tried other types?

4

Yes, it occurs in the web client. In plexamp there is no issue.

5

Which web browser is used?
Are there any web browser extensions installed?
Is the browser running on Linux?

6

It occurs in the Edge web browser on Windows 10. The lastpass extension has been installed, no other extensions. Tried to get it work in the chrome browser, there it worked apparently. Before, it worked in Edge as well.

7

I can only assume that something in Edge has changed.
Whatever it is, it is outside of the web app’s influence.
Sometimes, the DRM subsystem takes offense at the presence of certain audio device drivers (Virtual Audio Cable for instance), or the absence of encryption in the digital screen connection.

I understand you can find out if DRM is operable in Chromium based browsers.
Unfortunately, there are even at least 2 different DRM schemes in use. So you might perhaps have one enabled, but are missing the other which consequentially makes only certain websites work but not all of them.
See what comes up in about:config and look for items named like “DRM”, “WideVine”, or “PlayReady”.
Check also edge://components and edge://gpu
Or take a look here: https://www.tenforums.com/tutorials/46249-turn-off-microsoft-edge-save-protected-media-licenses.html

8

Maybe try the dedicated desktop Plex player. Download below “Plex for Windows”.
It doesn’t depend on a web browser.

9

Thanks for your guidance. It appears indeed that something has changed in Edge. In Chrome, it still works on multiple pc’s. I checked the settings in Edge, but did not found a solution yet. Even when the “play protected content” switch is on, I get the issue. Installing the Plex player would be a solution, however on my work laptop I am not allowed to install applications. Hence, the use of the web client for playing music during work :slight_smile:

10

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